Power Blackjack Strategy

[kimss]

1- A sick customer not very happy and not much sick is annoyed towards the employee. Request has to be been useful and to wash immediately and this everyday!

2- A customer much sicker endures the evil and keeps its calms and waits peacefully her turn

Who according to you will be been useful in first? The first one!!!!
For me..i know hospital and casino isn't the same thing but the situation are the same. People cry can always can some thing more than people wait and are friendly.

Great example. On the other hand, as you point out yourself - this is usually the way it works in every business. We, running a company (I run something completely different) usually pay more attention to the ones crying the loudest... We want to make people happy, so we forget about the ones we SHOULD pay attention to.

[XXLClubCasino]

simon1316 you surely have a good point here.

First, maybe I should not have post about the player refund but I trust this forum is open for discussion; it's also a good way to feel the pulse of the industry and exchange new ideas with players we normally would not hear from.

I enjoy participating in this forum and it helps me a lot to better understand players needs and wants.

By default we give between 5-10% kickbacks to players on every lost (for very small deposit with a max withdraw limit), this is a costly part of our business strategy but we feel this to be a good way to bind our customers and give back part of our income to them.

The most difficult part of our job is to try to make all players happy, this is almost impossible as we can't have a one to one relationship with all our players on a daily basis.

Players have very different tastes some get directly angry when you try to communicate with them through the chat as they don't want to be disturbed, some like to receive a simple "hello, welcome back frank" which gives the virtual casino a human touch. The same is valid for bonus and kickbacks given. We are working every day to improve our services and try to best serve any type of customers.

What definitely helps us is to hear from our players, any feedback (good or bad) gives us an opportunity to better understand this particular player, therefore I would say that players that cry, complain or just drop us a thank you for this or that will benefit from it (directly or indirectly).

You can see this as "unfair" but it's the way it is, for the online casino industry but also for life in general as your hospital example stated.

[uungy]

Indeed, XXLCLUBCASINO, you did go the extra way , however its not really a gesture which would help over here.

A lesson is ONLY learned the hard way, softening it, just means that he hasn't lost the "full $1k" s/he thought s/he lost.

Being naive (we all have been are still in a way) is no excuse to refund, but its always nice when casinos go to make people feel happy, so kudos to you!

By the way ask him to send you the PDF info, and you will then send him the 50% refund!

[Private note to XXL, that could have easily been paid to me! ]