Casino Lobby

[thelawnet]

We don't know how long this was going on for, but we DO know that it was until this thread arose. I find it hard to believe players did not contact CS when they kept getting these weird hands; or perhaps they did, and got the usual brush off "our games use a state of the art RNG....... you were just unlucky..... etc.
Are there any players here who DID raise this internally with CS, and if so, when, and what was the responce.

My emails in 2005 where I complained of software glitches and inability to withdrawa were ignored (except for the one where I had trouble depositing, funny how that one got answered) entirely, until, five months later, I found Jonathan's own email and contacted him in person.

[totalesoft]

Hi,

thelawnet - I have offered in a previous posting to talk to you and to provide satisfaction for the below-par customer service you may have received 2 years ago, in 2005. However, you made the point very clear that you had no interest in doing so, and would not be returning to our casino.

I do not want to turn this into a "past customer-service" thread, as it was originally the software error point that had been raised, and this might appear to "dilute" the importance of it. We had no multi-hand VP games at the time you played at our casino, and so the error that has been discussed would not have affected any of your games - all would have been totally random. A quick search for just about any company in the world would reveal some instances of customer service dissatisfaction, so we are not alone in that. However, one customer not satisfied is one customer too many.

If you would like to discuss the service you received, then please do not hesitate to contact me. Even though it was 2 years ago that you felt the service wasn't up to scratch, I am still willing to discuss it with you. You said on your postings that had I sorted the issue out for you at the time, once you had contacted me. You know from experience then, that I will do my very best to ensure your complaints are attended to promptly, and to your satisfaction.

Regards,

Jonathan

[vinylweatherman]

For vinylweatherman: I would appreciate any information you can provide on the Mint Las Vegas spam in the future. If you would like my personal email address, I will send it on to you. Saying that, I am almost 100% certain it has nothing to do with any of our members - we only added Roxy about 3-4 months ago, and it sounds like it has been going on well before that.

Spam that downloaded Roxy Palace was more than 4 months ago, more recently it has been Jupiter Club.
They still keep coming, not just "Mint Las Vegas". It is only possible to find out which real casino is offered by clicking on the spammed link and then downloading it and seeing the name when the installer starts (then you can cancel the install). This CAN be dangerous, as it may not actually BE a casino!

As for the VP, I hope that "standard" does not mean poor payouts compared to other operators. It is easy to work out the hold for each paytable and compare this with the same or similar games offered elsewhere.

When players are refunded, they should ALL be, not just those that noticed and complained. This was something Mansion tried, and it didn't go down too well, and in the end they refunded everybody they could indentify was affected from the game logs.

If it ever becomes necessary to alter paytables again, it should be done openly. For many games an alteration should be obvious, but for slots much less so. If the slots payouts are boosted for promotional reasons, it should be made clear this is part of a promotion, as any perceived drop in payouts without explanation will lead to the kind of suspicion that now dogs RTG slots.

[totalesoft]

vinylweatherman,

In that case, I am 100% confident that Mint Las Vegas is nothing to do with any of our members whatsoever.

Our VP paytables are still excellent, offering generally around the 98/99% mark. Anyone can compare them, simply by opening their chosen game.

With regards to paying affected customers, we will absolutely pay ALL affected - not to do so, particularly after my promises made for all to see would be the worst kind of move to make. There has been a big-enough mistake made already without compounding it to try to save a few dollars.

As to changing paytables, this is just something that will not happen again. Period. We can see that this only leads to suspicion - however unfounded.

Jonathan

[SlotsWizard]

As to changing paytables, this is just something that will not happen again. Period. We can see that this only leads to suspicion - however unfounded.

It's not just mere suspicion, and it wasn't unfounded. Evidence of the software being rigged can be found on page 2 of this thread.

There is absolutely no way a casino could possibly stay in business with 100% random (fair) video poker games with paytables that pay back more than 105%. To quote Michael Shackleford (The Wizard of Odds), "with just a small advantage of as little as 1% and a bankroll of as little as $100 you can grind your way to a million dollars through the gambling equivalent of compound interest".

Whether the rigging of the games was intentional or in error, it still happened. It may have been suspicion which prompted me to test them out, but that suspicion ultimately turned out to be accurate. I resent your claim that the suspicion was unfounded when, quite clearly, it was not.

[totalesoft]

Hi,

Please don't misunderstand me. I wasn't saying that your suspicion of our software was unfounded. I was making a general observation of casino software in general.

I have already accepted full responsibility for the error on our multi-hand games, so I am not trying to come out now and say there was no evidence to back your original postings - as there quite clearly was. I was just making the point that our VP games will now only ever have the standard paytables, as raising them for any reason, for any period of time will undoubtedly raise eyebrows as to whether the games are completely random in future.

Jonathan

[happygobrokey]

i don't think anyone's adverse to sweetened paytables, just not when the game is erroneous. you can pay more for the random hands, just make sure they're random.

[AussieDave]

Taking a look over at http://www.interxcasino.com/aboutus.htm

I see that "is 100% owned and operated by Mega Media Holding S.A, San José, Costa Rica."

Yet at the footer it states "interXcasino. Licensed by the government of Curacao, Netherlands Antilles".

As far as I'm aware if your licensed by the government of Curacao then your casino operations must also run out of this jurisdiction.

I've aways held the belief that casinos need (should) to be fully transparent. Using a hotmail account spells trouble. Include the whois info that's obviously bodgy makes me question the validity of the entire operation.

(whois inof same as Registrar of domain)

Administrative Contact:
messios, constantinos gkgkgk69@hotmail.com
honey child
P.O. Box 20483
Lefkosia, Maryland 2152
Cyprus
35722460446

[AussieDave]

Whether the rigging of the games was intentional or in error, it still happened.

Good point

It should also make it pretty clear that no legitimate auditing process was administered on the casino games/software before it was released. With the typo in the VIP payout scale I'd guess no Q&A was performed either.

Not good signs

[vinylweatherman]

Taking a look over at http://www.interxcasino.com/aboutus.htm

I see that "is 100% owned and operated by Mega Media Holding S.A, San José, Costa Rica."

Yet at the footer it states "interXcasino. Licensed by the government of Curacao, Netherlands Antilles".

As far as I'm aware if your licensed by the government of Curacao then your casino operations must also run out of this jurisdiction.

I've aways held the belief that casinos need (should) to be fully transparent. Using a hotmail account spells trouble. Include the whois info that's obviously bodgy makes me question the validity of the entire operation.

(whois inof same as Registrar of domain)

Administrative Contact:
messios, constantinos gkgkgk69@hotmail.com
honey child
P.O. Box 20483
Lefkosia, Maryland 2152
Cyprus
35722460446

They seem to move around alot!

That aside, InterX are not related to Casino Lobby, which is the subject of this thread. InterX are Futurebet:-

You mentioned some excellent points, and unfortunately not owning our own software, we simply don’t have control of everything.


We have tried to make the process of playing as comfortable as possible without the software having a complete downloadable version, by creating a downloadable application that will launch the casino from your desktop – the new link has not been configured, but here’s a sneak preview - http://www.interxcasino.com/launch.htm , so soon you will receive an email to download the casino again from our homepage with the new version.


Our software provider is futurebet systems, and yes, they did have some sites that went bad. The good news is that they learnt a hard lesson from that experience and a new site has to go through a much more stringent process in order to get a license. InterXgaming is actually being looked at to bring them back into the good operator’s books by simply doing the right thing; we also take responsibility for all withdraws so we pay our players!

I ONLY played there because they were promoted by GoneGambling at the time, and I trusted that they would have done due dilligence that this casino would pay up. I cannot vouch for this either way, as I did not win, and I stopped playing once they left GoneGambling.

The Casino Lobby rep insists they have have nothing to do with Futurebet, and are Total E-soft, and they offer me very fat bonuses which I have been ignoring for a while. The drawback is that WR are only met with real funds, and you have to keep on depositing to chase the bonus balance in the account. You cannot even bet with the bonus balance. (This might have changed as it annoyed players at the time).

For some odd reason, both these casinos are "partners" of Intercasino according to their website, first noticed through backlinks in Google. There are a whole bunch of other casinos also partnered with Intercasino, such as Goth Casino (or something like that). They give the impression of being a bunch of "white labels" from the Total E-Soft brand, the ones they advertise for sale as "kits" on the Total E-Soft website.