Inetbet acting funny

[catrina m]

Several of you followed my Raindance saga in winner's screenshots yesterday. $5 managers bonus ran up to $400 on 1- 10c spin.

I went to cash my max of $50 and they refused!!! I have had a faxback on form there for a long time and have made several cashouts. I hope the only casino I'm not scared to gamble in hasn't made a turn for the worst. Here is my denial email, my request was for $50 and my faxback has long ago been approved.

Dear catrina,

We have received your request to receive a withdrawal from your iNetBet account via a cashier's check.

Unfortunately we have had to deny this particular request for one of the following reasons.

- Due to processing and mailing fees, we can not process cashier's checks under the amount of $50.

- For security reasons, we need a Fax back form to process your withdrawal as stated in our website.

As a result of one of the above reasons, we have returned to your iNetBet account the $50.00 you requested for withdrawal. Please accept our apologies for this inconvenience.

If you have any further questions or queries please do not hesitate to contact us at any time.

You can email us at support@mail.inetbet.com.

Please see our website at www.inetbet.com for more details.

Thank you for playing at iNetBet Casino, the fastest and safest Casino on the Net, .


Kind regards.

CSR Lynn
iNetBet Accounts

[catrina m]

Whew, got an email back from alan, said since it was a cashiers check they needed to verify the address was correct.

Glad they didn't get a new manager wanting to emulate the buisness practice of the OTHER casino's.

Still had my old faxback in the computer and sent it. Hopefully I'll get my MAX cashout, lol.

edit: Fast reply

Dear catrina,


Your Overnight Express has been approved.

We are pleased to confirm that your payment request will be sent out to you now. As soon as we have the tracking information, we will also be sending that on to you.

May we thank you for choosing iNetBet, we really appreciate you making us your number one choice.

Should you have any questions or require assistance in any matter please do not hesitate to contact our Customer Support at support@inetbet.com

We are available 24 hours a day, 7 days a week.

Kind regards.
CSR Lynn
iNetBet Accounts department.

[Mike031]

Hi!

Sorry for my silly question, but why have you not contact them at first, before you post here this complain?

However, it's good to see, that they've found so fast a solution for you

It's only sad, that you can't withdraw the full amount

[chuchu59]

Originally Posted by Mike031

Hi!

Sorry for my silly question, but why have you not contact them at first, before you post here this complain?

However, it's good to see, that they've found so fast a solution for you

It's only sad, that you can't withdraw the full amount

Yep, we could have done without these posts.

[vinylweatherman]

If the original CS agent had not sent this daft E-mail in the first place, we would not have had this post.

The CS agent should have checked, and discovered that catrina had NO CHOICE other than to request a withdrawal that was "too small". It should not have been necessary to have to take this to a higher authority just to get some common sense involved in the "rubber stamp" denial process.
If they were less "tight" and gave $10 manager bonuses, then the max would have been $100, and this would have been fine.

I fail to see why RTG casinos are so wedded to this low max cashout rule on many of their bonuses, other brands seem to cope just fine allowing players to take full advantage of any run of luck they might have. They have a similar rule on the slots, the 40,000x line bet rule.
I would be annoyed to lose several thousand, but have the reverse fortune when I have a max cashout limit and never get to keep it when I have merely won back a portion of earlier losses.

[Sodax77]

After $11K Deposit (3+ Years) + some misunderstandings.
Alan locked my account!

Thanks iNetBet!

I thought i was the first one, who want to Your casino under Accredited Casinos-list/Reputable casinos-list

from 2004

http://www.casinomeister.com/forums/...nomeister.html

[lojo]

Often when a good casino 'mistakenly' returns a withdrawal to my account (on a max cashout) I will ask them to consider it a new deposit with no wagering requirements. Food for future thought

[Mike031]

Originally Posted by Sodax77

After $11K Deposit (3+ Years) + some misunderstandings.
Alan locked my account!

Thanks iNetBet!

Why this?

Without any reason?

[Sodax77]

Originally Posted by Mike031

Why this?

Without any reason?

Dear x
I am sorry but this has really got to stop.
Our support staff do not not understand half of your mails and that is not because you are Finnish.
You are continually sending in mails criticising one member or another of my staff.
Then I find out you are trying to check on peoples personal data and information. [False]*
You are welcome to play with us but I really must ask you to confine your future mails to our support to Casino business matter only.
We are not equipped to answer any other mails than those concerning either your account or a question related to Casino business.
I am not being harsh with you x as we appreciate you have said nice things about us, I am simply trying to stop this continual back and forth of pointless mails.
regards
Emily
__________________________________________________ ________

Dear x
No more mails please, this is the final insult from you..
Kind regards.
CSR Alan.
iNetBet Support Team

__________________________________________________ ________
"Then I find out you are trying to check on peoples personal data and
information."*

"Our support staff do not not understand half of your mails and that is not
because you are Finnish."**

"I am simply trying to stop this continual back and forth of
pointless mails"***

Emily Hanson

****descriptions later...

[lojo]

Well, I guess a casino can choose its customers for whatever reasons they choose.
"We reserve the right to refuse service to anyone"

Bummer Soda, I think I'd just move on.

Best to ya