3 weeks to get paid, dont you find that excessive ?

[MainstAffiliate]

Hello everyone!

I have read through this thread, and I do understand your concerns. I have replied to both Kaynos72 and to you, jenn1381 requesting additional information. When I have received the info, I will forward the information and a link to this post to our Finance Department and have them to look into this for me.

Please feel free to email me directly with any questions.

I hope to have this all cleared up by this afternoon!

I know Customer Support is working hard at keeping our players happy.

Thank you all for your patience with this.

Kind regards,

Nicole Brooks
Affiliate Manager
affiliates@mainstreetca.com

[jenn1381]

Thanks for your attention to this matter, Nicole

I have emailed you the info that you requested and I look forward to hearing the outcome. I know at times players can be a bit harsh, as I DO understand that these new stupid laws are making things far more difficult for online casino's to operate as usual, but I know I am not alone in being frustrated with the contradictory terms on your page as well as the 3 week wait.

I will admit it was nice to actually receive an answer to my PM as I often don't and thanks a lot for coming and posting here. Nice to see someone getting involved.

[Kaynos72]

Thanks a lot Nicole, the email has been sent too, waiting for your response.

[Kaynos72]

Ok just got this email :

Dear Mr. Xxxx,

It was brought to our attention the fact that you posted a complaint online due to an apparent delay in processing your withdrawal request. We would like to begin with apologizing for the misleading information posted on our website as currently, the time frame for the approval of any withdrawal request is between 1.5 to 2 weeks.

Each withdrawal undergoes two main clearance phases, Security & Financial, where a series of characteristics are verified prior to the approval of outgoing funds. This includes deposit clearance period, which in your particular case, being that you used ACH via INSTADEBIT is of 6 business days at least. Your deposits were performed on June 27th and the minimum clearance is due on July 6th. After this date, if no returns are shown and all phases have been accomplished satisfactorily, we will be releasing your withdrawal via your selected payment method.

Should you have any further doubts or concerns, please do not hesitate to contact us back.

Regards,

James Mitchell

Financial Department

Mainstreet Vegas Group

Well i still think that delay is exagerated. Anyway, will see what happen friday, l'll let you guys know.

[jenn1381]

Got the exact same email Kaynos... I requested my withdrawl on June 24th
so it's been 7 buisness days already for me - I don't know how the Canadian or American holidays slow things down though so I guess it could take a little longer... I still think 1.5-2 weeks is way too long also.. what I don't get is why they hold back your withdrawl until your deposit clears? Most casino's don't do this. Isn't it Instadebit that foots the bill if my deposit doesn't clear? I could be wrong there... At any rate, Instadebit is fast, the money came out of my account the next day so it should all be fine and clear by now.... foot's still tapping....

I appreciate the email though... at least we're getting responses which is more than I can say for other casino's lately... I'll appreciate it even more when my Instadebit account no longer says you have no available balance.. lol

[Kaynos72]

Yeah i guess even tough they are in Costa Rica, they won't count today as a working day... anyway let me know when you'll get paid, it should be pretty soon for you, did they told you a date in your email ? Mine says July 6th.

Anyway wanna know the best one. I registred myself to another RTG casino, King Solomon yesterday and made a deposit of 100$ via credit card (they dont have Instadebit) and won 300$, so i asked for a 200$ withdraw last night, i woke up this morning and it has been approved already ! Yeah i really dont get why some Casinos pays their customers fast and some need weeks to do it.

[jenn1381]

Nope, they didn't give me a date.. because they knew they had already gone past their excuse of 6 days. I will give them until Friday and if I don't get it by then I will be throwing off another email.

Congrats on your win! It's awesome to find a casino that pays that fast! I also don't get why some can pay quick and others drag the process out.. different processor's I guess. (at least that is what I am choosing to believe for accredited sites anyways, which this one was until July 1st).

Will let you know when I get paid... still nothing today

[jenn1381]

Yeah, so I heard back from em.. denied. No reason, nothing. Just denied. I sent back an email saying you make me wait 2 WEEKS only to tell me it's denied and then don't even give a damn reason? WTF is that?! We'll see what they say, but I am not happy.

Ok, so we won't be hearing back as the mail bounced.. NOW I am worried!!!!

[Kaynos72]

I just got the same damn thing. Withdraw Denied, i just send them an email saying pretty much the same thing as you. They made me wait 8 days and now they don't give any reason for the the denial !

The worst thing they changed the instadebit withdraw request for a check via courrier without asking me ! I see this on my account :

7/5/2007 8:30:28 PM Instadebit Withdrawal Denied
7/5/2007 8:31:05 PM Check via courrier Withdrawal requested

Now i'm seriously but seriously pissed off ! Are they going to make us wait another week before sending the check ?

[jenn1381]

they did the same thing to me, now they are sending a check which will cost me $ to cash as my bank doesn't have tellers... so i'll have to go to moneymart or something to cash it. I went to livehelp and while they were very nice and polite I didn't really get anywhere. They could not tell me why my instadebit withdrawl was denied, only that a check was basically my only option and I'm stuck. I was told to go back to livehelp in the morning to ask why it was denied and why I can only get a check as their finance dept. is closed right now. I was hoping I could change it to moneybookers or something, but apparently not. They said the check would take 2-3 days. Regardless, I won't be back I'm afraid. I have online wallets for a reason, I can't cash american funds through my bank and I refuse to open a bank account at another bank and pay service fees.