Casino Glamour: Unusual account activity

**AudiManinBoro** · 14th July 2007, 05:07 PM

Truest thing i ever heard but that may make casinos lose custom. Most dont care who you are until you try and claim off em.

**jerrylee** · 15th July 2007, 06:43 PM

Originally Posted by cyprean

Lesson learned: don't play here unless you are ready to supply a bunch of documents for a small win.

fair enough observations, alas it's also in the terms and conditions, which players "should" read before registering:
http://www.casinoglamour.com/en/policies/cashout.html
"Payouts. Payouts will only be issued to the name and address of the bearer of the Account as it exists in our records. The Casino reserves the right to suspend a cash-out request pending verification of Player's identity, age and location."

**jerrylee** · 15th July 2007, 06:47 PM

Originally Posted by MarcyW

It really annoys me that casinos never want identification until it's time to pay out. Why don't they ask for documents on every new member if they really care about security?

players have the option with many poker rooms and casinos to send their documents when registering, just ask them.
that would surely clear up misunderstandings in the future.
also, imagine a casino asking every player to proof their identity in the beginning, it would scare some players off and be inefficient. so they ask some players to do it at cashout time. win win situation for all involved. not every cash out is flagged for this.

**loganberry** · 23rd July 2007, 12:53 PM

Hiya All,

A quick update on the situation.

I still haven't sent in all the required verification.

One of the Credit Cards I used is online based, and the online statement doesn't show the CC number, which is required by Glamour Casino. I have requested a paper copy from my CC company, but they are dragging their heels.

Another problem is that I used a Debit Card to make some purchases, and as this is linked to my bank account, the statements obviously don't show the Debit Card number. This is proving a problem.

And finally, I have to send everything through to IBS. The maximum size of the file is 2MB, but even when my scans are under this, IBS won't accept them. I keep getting the message 'File too large'.

All in all, I'm afraid Glamour Casino makes it very difficult to get one's hands on the money!

Cheers
Liz.

**kimss** · 23rd July 2007, 04:07 PM

Originally Posted by loganberry

And finally, I have to send everything through to IBS. The maximum size of the file is 2MB, but even when my scans are under this, IBS won't accept them. I keep getting the message 'File too large'.

Save your scans as JPG, it should be no problem keeping the filesize below 2MB. Also, send many emails, one scan pr email. Say there are 4 scans, send 4 emails.

**vinylweatherman** · 23rd July 2007, 04:32 PM

Originally Posted by loganberry

Hiya All,

A quick update on the situation.

I still haven't sent in all the required verification.

One of the Credit Cards I used is online based, and the online statement doesn't show the CC number, which is required by Glamour Casino. I have requested a paper copy from my CC company, but they are dragging their heels.

Another problem is that I used a Debit Card to make some purchases, and as this is linked to my bank account, the statements obviously don't show the Debit Card number. This is proving a problem.

And finally, I have to send everything through to IBS. The maximum size of the file is 2MB, but even when my scans are under this, IBS won't accept them. I keep getting the message 'File too large'.

All in all, I'm afraid Glamour Casino makes it very difficult to get one's hands on the money!

Cheers
Liz.

SOME of this is BS, and should not be happening at an accredited casino. Debit cards are ALWAYS linked to a bank account, and the card number is not listed on the statements, but only on the card itself. It should only be necessary to send front and back images of the debit card, so that the number can be verified.

Online credit cards work differently, some even generate a unique number for each transaction. This is for our security, and means that if anyone gets hold of the number it won't work again.
ONLINE casinos should keep abreast of recent developments, and not insist on traditional proofs that often no longer exist. Many companies are doing away with paper statements where the customer uses the internet, and casino players are the very people who are most likely to be trusting enough to accept no paper statements, as they can easily get the information from the bank's website.

The last one about the files should have been handled easily by CS, who should have suggested the solutions outlined by kimss, as they generally work.
You should save your images (cards, statements etc) in case they are called for again. This will save you time.

**loganberry** · 23rd July 2007, 05:31 PM

Save your scans as JPG, it should be no problem keeping the filesize below 2MB. Also, send many emails, one scan pr email. Say there are 4 scans, send 4 emails.

The instructions say to save the scan as JPG, and only send one at a time. Which is what I am doing but the minute I send it through to IBS, the site hangs.

Grrrrr. I think I will have to go with snail mail.