Purple Lounge unclear deposit method (was pain in the ass)

[Rusty]

Thank you Purple lounge for wasting my time.
Advertising that you take moneybookers on your home page and then only giving the option to use Neteller once I have opened an account and downloaded your software kinda makes me MAD
I do'nt want to use Neteller because like yourselves they are a pain in the ass!

I only tried there because I went to log in to my 32 Red account and was politely informed my account was locked. It was fine a few days ago no problems, no emails, no nothing and I really can not be bothered to find out for what BS reason it is locked.
Online gaming what a joy.....

OK 32 Red deserve an apology.
Just been back to their live help and after some time and confusion I found out I was using an old account number that I had closed back in 2005!
Why the hell my pc wanted to use that I have no idea but anyway it all sorted now...big sigh
Sorry 32 Red...see I'm a pussycat

[Swede]

Bummer Rusty. But 32 can solve pretty much any problem, even above and beyond their duties(I almost got a date with one of the live help gals once, won't give her name tho)

Purple Naomi is here on the forum and I'm sure your issue can be discussed. Tell her just this and she'll understand, I'm sure.

PS - How's it going, winning casinowise?

[Rusty]

Originally Posted by Swede

Bummer Rusty. But 32 can solve pretty much any problem, even above and beyond their duties(I almost got a date with one of the live help gals once, won't give her name tho)

Purple Naomi is here on the forum and I'm sure your issue can be discussed. Tell her just this and she'll understand, I'm sure.

PS - How's it going, winning casinowise?

Did you say winning wise?

Haha 32 Red said they would send me a new password, still no password
back to live chat;

Rosanne: Thank you for contacting us, . My name is Rosanne, how can I help?
Me:hi iwas told i would be sent a new password via email and I have not received one
Me:I was chatting to pritash
Rosanne: I am just checking your account now, I won't be a moment.
Rosanne: Your account nuber is *****.
Rosanne: Your password has been reset but unfortunately, the message failed to deliver to you.
Me:i know that is why i am here :P
Rosanne: Is it possible that you can re - open a new chat, do not divulge your account number and I can give you the password?
Me:you can not tell me now?
Rosanne: If you can come on and just confirm your name and postcode.
Me:but not now?
Rosanne: No, we do not do that for security reasons, we don;t give out the password and account number to gether.
Rosanne: I will answer the chat.
Mek i will come straight bak

Oh joy, back into live chat;

Steve: Thank you for contacting us, me. My name is Steve, how can I help?



Ahh but I got there in the end.

5:30pm decide to have a game of poker
7:35pm decide to still have that game of poker

Not 32 Reds fault and thanks to the Girls and guys there for helping.
All I need now is to have my pock As cracked 1st hand, you will hear the scream from your windows

[Rusty]

Ahahahhahahahahahhahahahhahhahahahahahha.
Ohhhhhhhhh
Ahahahahahahahhahahahahahhaahhahah
deep breath.
OK just tried to upload funds to my moneybookers account and.......
Your Debit/Credit card payments have been locked for 24Hours this can not be changed by you or our service team.
Try again tomorrow.
WTF is going on!
I swear it is a conspiracy.
OK I will just have to use my card at 32 Red...watch this space

[Rusty]

Yup, just as I thought my old card is on there and it won't let me add a new one. Back to live chat..now 8:04pm and yes this is 100% genuine.

Update:
Rosanne: Thank you for contacting us, . My name is Rosanne, how can I help?
Me:Hi, I want to add a card as the old one has expired but it wont let me
Me:i will play poker today...i will
Rosanne: I am just checking your account now, I won't be a moment.
Mek ty
Rosanne: I have removed the old card for you, so you should now be able to add a new one.
Me:thank you
Rosanne: You are very welcome.
Rosanne: Bye for now.
Me:have a nice evening...better than mine

OK filled in all my details and it will not accept the transaction.
Very strange as I know there are funds in the account.
Maybe my Bank blocking these transactions?

UPDATE:
After another long chat with CS seems my Bank is not authorising transactions on that card :O
Well I am not using my VISA I have had enough, I surrender..
Just hope it is nothing serious going on with my Bank account...

[vinylweatherman]

Crumbs

Anyone would think you were AMERICAN with all this deposit trouble.

UK card companies are cracking down though, and may be reluctant to allow gaming transactions even where they did so before. I found my Lloyds VISA card will not accept such transactions, and it was a DEBIT card. Barclaycard so far is the most reliable UK card for gambling, still treated as purchases, the rest treat such transactions as cash advances, and apply more stringent limits, as well as charging interest at the higher cash rate from day one.

I am interested in how you managed to download Purple Lounge, was this the Poker or the casino? The casino is still billed as Flash only, and the download was put on hold because of the many problems Viper casino lobbies were giving players earlier.

The reason your PC "remembered" that long dead account was due to remnant registry keys. These hold on to the account number, and when you reinstalled, this would cause the registration/activation screen to be bypassed with you getting the normal login prompt with the password needing to be entered. If you have used more than one computer, this could become confusing.
I never close accounts, I just stop using them, but make a note I have had them. This should prevent me from falling into the "multiple account" trap by accident unless the casino has done some serious rebranding to look brand new and unrelated to the earlier site. So far, only my accounts at Main Street have suffered this fate, and I have made special note so that I can track them from Playtech to the new RTG platforms. I have actually ended up with TWO accounts at one, due to a couple of the skins being closed rather than ported to RTG.
It's a good job you had this mishap with 32Red, rather than one of the less reputable sites who might seek to use this as an excuse to void winnings.

[Rusty]

It was poker at purple lounge and yeah I have more than one pc so that explains the account thing.
Never had problems with this debit card before except for one time with moneybookers but it worked the next day that time.
Hopefully it is just some weird glitch.

[Pinababy69]

My God Rusty, I would have pulled every last hair from my head.....well okay, just the grey ones, lol. Nightmare city. And I have indeed had days like that. Usually when I've been looking forward to playing for a week or more.

[KasinoKing]

Blimey - what a rigmarole!

I hope you get it sorted in time for tonight's CM Members tourney - at the moment it's looks like I'll be just playing with myself...
(Alone that is! )

KK

[cynthial]

KK, are you still Master of Your Domain, or not?