Purple Lounge unclear deposit method (was pain in the ass)

[vinylweatherman]

I have to agree with Rusty. On these screenshots I see no "other" even presented, and this does not even appear in the deposit screen.

Rusty was fed up, as while contacting support to query this would have provided the answer, Rusty wanted to play RIGHT NOW, not tomorrow or the day after when support got this sorted.

Far better would be to have the other as a third tab after "Card Deposits" and "Neteller".

While Neteller is still popular among many casinos as the preferred method, Neteller are continuing to act arrogantly towards it's customers, extending to "screwing over" the Canadians and Turks. Further, if you are an affected customer they give you ZERO notice, and then won't give you a straight answer about how to close your account and get the balance back.
US players were told an outright lie, that the volume of withdrawals meant they might have to wait "a longer time than normal". All the time, they had stopped processing US withdrawals altogether, due mainly to the freezing of some $55 Million as a result of the case against the two founders. This was only the first of a continuing string of misinformation and "scandals". Moneybookers, however, have managed to keep pretty much out of this, and are now probably more trusted than both Neteller and Click2pay - the former "darlings" of internet casinos and players alike.

[Casinomeister]

Renamed thread so we know what Rusty was complaining about.

[purplenaomi]

Ok,

My bad, I am sorry I was a little confused in my explanations – it is only for withdrawal’s that you have the ‘General Withdrawal Request’ (as apposed to ‘other’) option, where you will find other options beside Neteller.

As advertised, we do have Money bookers and exact ways of using this payment are all clearly listed on our site

http://www.purple-lounge.com/en/poke...neybookers.mth

(Which I obviously should have read over to refresh my memory!) When depositing through moneybookers you just need to email us to authorize any transfer from your moneybookers account and then you can start playing!

As Rusty said he was fed up when he came to our site, and this is unfortunate as this lead to him perhaps being a little too impatient to take just a couple of minutes to sort this out.

As I explained to Rusty by PM Neteller was the first integration we had (back when there weren't all that may payment options) and for this reason it comes across as our main option. This is something we are currently working on to change - we are looking to expand our payment options and subsequently the deposit process will change too (Neteller no longer looking like the main option).

We understand that payment and withdrawal options are integral to player satisfaction, which is why we are currently reviewing these options.

This whole mess could have been avoided had support been contacted initially as you can see from the screen shots, Support Live Chat was right there and available.

[Rusty]

This whole mess could have been avoided had support been contacted initially as you can see from the screen shots, Support Live Chat was right there and available.

Or by not having to jump through hoops to make a deposit

Can we take equal blame on this one?

[cyprean]

Why doesn't Purple lounge offer an instant moneybookers deposit method? If you have to send e-mails after sending the money, this must mean DELAYS (from 15 minutes to even 2 days) and thus lessen the customer instant gratification.

[KasinoKing]

At this point I reasonably decided you must only be taking Neteller and cards.

I am sorry I did not contact your support or PM you as you rightly state that you do take Moneybookers and is not fair that my complaint states that you do not.

I know my eye's are old & knackered, but am I missing something here - where does it say in your screenshots that Moneybrokers is accepted...?

{Edit}
Ooops! I was responding to post #20 - I didn't see there was another page!
(Well, I did say my eyes are knackered! )

[tennis_balls]

(Well, I did say my eyes are knackered!

yes....too much black pudding with fried bread causes that

[winbig]

yes....too much black pudding with fried bread causes that

Actually, it's because he's not "Master of his domain" anymore

[kingkong098]

I have to agree with the OP, when I first registered with Purple Lounge and tried to deposit I searched the website for a good while unable to figure out how, and it looked like they did not in fact take Moneybookers.

I did email support and got it sorted out, however the problem could be saved by adding a link in the software. This is the only casino I've played at that has you deposit by Moneybookers in this way.

[purplenaomi]

Hello,

All comments and suggestions have been noted and will influence the changes to our payment options which we hope to implement soon.

Sorry for any inconvenience caused.

Rusty – even steven sounds good, although I am sorry you had such a struggle with us when you were already bummed out by another program.

(If anyone has had a look at our new casino, I would greatly appreciate any feedback anyone has)

Thanks

Naomi