I'm such an idiot to start playing online again!

[babs7262]

This post will probably cause a storm and people will probably be mad at me but I am not one to hold back because it's not a popular answer. The reality is.....you asked us about something and not everyone will agree.

I want you to know that this post is not in malice. I feel bad for you because I understand addiction, truely I do.

The thing is....the reality is that addicts have relapses, no matter the addiction. This doesnt mean your going to fall down forever, you recognized it and did something about by writing these casinos and having your account closed BUT........You cant really blame them. That is like asking a bar to remember you and never serve you a drink because of alcoholism or telling a drug dealer not to serve you anymore because you are a drug addict. The reality is that this is their bread and butter and unfortunately, they depend on addicts to do well.

I wish we could just tell our "companies, suppliers, bars to do this and it would work but everything falls on the addict not to be tempted. Again, I know this and wont go into this because this post is about you, not me.

I wish you well and will never judge you or anyone else that has a relapse. I just feel we shouldnt blame the people who make a living sucking money from people. It is up to us to stay strong and make phone calls and find ways to distract ourselves.

[Palace Group]

Hi all,

I can appreciate what Babs is saying however we do have pretty strict rules when it comes to people with gaming problems.
I have PM'd the player and will see what happened here.

We work on a lot of rule sets when it comes to picking up accounts that may be linked/on our gaming problem data base however players do find ways through.

I would really prefer to look into this particular case and establish what happened before making any comments.

Looking forward to your PM Let It Ride..

Regards,

Darran

[spiderlegz]

Okay my first post.

To begin don´t take me wrong, I myself like gambling and don´t have a problem with it.

But this thread is not a surprice to me when I reckon that problem and pathological (P&P) gamblers (2-5% of population where casinos exists) acccounts for about 50% of casino revenues. Also to remember is that 10% of the population accounts for 80% of the revenues. Expressed in reverse 90% of the population provides as little as 20% of the revenues. (Grinols&Mustard)
These were numbers of B&M casinos in the US. These are propably quite accurate for online casinos too.

Keeping this in mind its not in the casinos benefit to exclude P&P gamblers. Its quite easy to recognize a P&P gambler and have you ever heard of a casino that has taken the first step?

[MPB]

What was the other casino the OP played at?
I think it has behaved much worse than Spin Palace did.
It simply stole all winnings with a rather poor excuse.
How big are the chances he would have as easily been refunded his deposit if he lost? I can't help to think they are far below zero.

[babs7262]

I just wanted to make it clear that I thinks it horrible that they wouldnt cash out the winnings because they took the deposit. I was focused on the other issue and didnt want you guys to think LER shouldnt get the winnings

[soflat]

I don't think they were so wrong not to refund your losses. You gambled and lost. You need to take responsibility and not blame the casino for your mistake.

Maybe some good will come out of it though if Spin Palace reviews its policies and procedures to better prevent problem gamblers from slipping thru in the future.

[jerrylee]

Originally Posted by Let_It_Ride

Last year I finally accepted I have a gambling problem and stopped gambling for nearly a year and informed all the casinos about my problem and asked them to exclude me. ..

Casino one let me open a new account, deposit and play, here I won 100euros and requested a withdrawal, a few days later I get an email saying we see you have a gaming problem we have closed your account, all bets are void! so no winnings and refunded my original deposit. Question, I used the same name, address etc. can the system have not locked me out before I played?

Hi Let_It_Ride, I've taken a break from posting here for a while, but will offer some insight. It's not unheard of for players to use one account for a while, and then close it for one reason or another. Then players can create a new one and the system doesn't detect it until a transaction is made. I heard that casinos do this, because there are literally 1000s of players accounts and many of them are inactive (no withdrawal requests), so it wouldn't make sense to analyze them all..just the ones that show activity.
True, it would have been better to lock you out before instead of after the fact.

Originally Posted by Let_It_Ride

Casino two, re-opened my old account, online chat also highlighted they see I have a gambling problem so I can only deposit with NETeller now and not my VISA card (what difference this makes I do not know!)

Having worked in e-commerce, I heard credit card purchases are more risky to the casino. They can be charged back at any time, players often claim they didn't authorize charges, don't recognize, it wasn't them, etc.. then the casino loses both the purchase and if it goes to chargeback, a knock against their record. Above a certain percentage and they'll get in trouble with their processor and at worst, be eliminated and put on a black list.

I believe neteller guarantees transactions for merchants, whereas visa does not. So there's less risk with neteller and it's not reversible.

Originally Posted by Let_It_Ride

2 days later I get an email saying we can't let you play at our casino until you confirm you are no longer an addict..

Ok, I don't know how a player can prove he's no longer an addict, maybe show proof of being enrolled in GA... that's a pretty fishy request.

But looking from the casinos point of view, player like you, addiicted and spending on the casino operation is what pays the bills. They still have to spend $$ on their hardware, personnel, licensing, etc. Granted I think the second casino messed up, letting it go too far. There is such a thing as responsible gaming and it's a 2 way street.

[cyprean]

Originally Posted by MPB

What was the other casino the OP played at?
I think it has behaved much worse than Spin Palace did.
It simply stole all winnings with a rather poor excuse.
How big are the chances he would have as easily been refunded his deposit if he lost? I can't help to think they are far below zero.

Agree. So what was the name of the 1st casino?

[Centre-Wise]

Originally Posted by babs7262

This post will probably cause a storm and people will probably be mad at me but I am not one to hold back because it's not a popular answer. The reality is.....you asked us about something and not everyone will agree.

I want you to know that this post is not in malice. I feel bad for you because I understand addiction, truely I do.

The thing is....the reality is that addicts have relapses, no matter the addiction. This doesnt mean your going to fall down forever, you recognized it and did something about by writing these casinos and having your account closed BUT........You cant really blame them. That is like asking a bar to remember you and never serve you a drink because of alcoholism or telling a drug dealer not to serve you anymore because you are a drug addict. The reality is that this is their bread and butter and unfortunately, they depend on addicts to do well.

I wish we could just tell our "companies, suppliers, bars to do this and it would work but everything falls on the addict not to be tempted. Again, I know this and wont go into this because this post is about you, not me.

I wish you well and will never judge you or anyone else that has a relapse. I just feel we shouldnt blame the people who make a living sucking money from people. It is up to us to stay strong and make phone calls and find ways to distract ourselves.

I would have to disagree with this post.

If we take the bar environment, with customers coming up to the bar day in day out, yes it would be hard to expect the bar staff to remember a particular person.

However in the casino environment you have more than just a face to go by.

A player would or should be recorded on a separate database clearly indicating that they should not be allowed to open an account, deposit or even place a bet. It is then the responsibility of the Casino to run a successful duplicate account search which would identify these players on log in or registration, there are other reasons why this function is necasery(history of chargebacks, bonus abusers etc.).

It is because of the fact that addicts slip up that the Casinos need to take the next step and prepare themselves for the inevitable, it’s not like this type of situation is unique.

Ethics need to be taken into consideration when considering responsible wagering, it’s not just a point of saying "we support problem gamblers", but rather the proactive steps made to identify and prevent these users from ruining their lives. As mentioned briefly an additional incentive towards making these steps is that if you stop the problem gambler before he makes the deposit, there is a good chance you could be avoiding a chargeback.

However saying this, its not just the sole purpose of the Casino to make these steps but rather any identified Problem gambler has to help themselves, seek medical advice, block and delete any Casinos and Poker products, close your sportsbook accounts etc…

As to the behaviour of the 1st Casino, I would say that the response was the correct one to take, it is unfortunate that the player won and there’s no way to prove if they would have behaved in the same way had the player had lost instead.

Cheers,

Dorian

[Palace Group]

Hi all,

I had a look into the case and will confirm the following:

The player contacted us in July last year to ask for an exclusion
It was confirmed that we ofer a 6 month exclusion to which the player agreed and was subsequently locked and blocked for 6 months
The player came back to us in May and registered a new account
We did not in any way contact, entice or offer this player anything to open a new account or re-open their existing account with us
We honoured the 6 month ban agreed upon by both parties and were in our right to accept the player again
Once the player informed us he still had a problem, we once again blocked/locked him.

I hope this clarifies why the player was allowed to deposit and play.

Kind regards,

Darran
The Palace Group