NETeller ATM Card is no more....

[adrian_j]

NETeller LOCKED?

Hi everyone. Does anybody encountering following problem?

---
An error has been encountered

Your account has been closed for security reasons. Please email [email protected].
---

I had 1000$ on my NETeller account and now it is locked? Could anyone
comment this?

 

[Zoozie]

The same happened to me today also.
After waiting 20 minutes in live chat I finally got CS. It then took 5 minutes to
reopen the account, and it is open again.

The reason for the security check was that I had accessed Neteller from both my home computer and my laptop from work. I have been during that for 2 years
without any problems through, before now.

Anyway, just relax - it is just standard procedure from Neteller.

Zoozie

 

[KasinoKing]

Don't panic!

See this thread:-
https://www.casinomeister.com/forums/threads/neteller-account-closed.17376/
KK

 

[CasinoForumu]

This is usual with Neteller. Dont use the same computer with other Neteller users. Dont make too much failed deposits. Dont make too much failed withdrawals.


If your accunt closed, call them. They will call you back from your registered phone back. They will open it after asking some questions.

 

[hakapuku]

Hi everyone. Does anybody encountering following problem?

---
An error has been encountered

Your account has been closed for security reasons. Please email [email protected].
---

I had 1000$ on my NETeller account and now it is locked? Could anyone
comment this?

Bad for you. If it is investigations department it means they have something serious to tell you about your action. Usually it is only [email protected].

 

[CasinoForumu]

Bad for you. If it is investigations department it means they have something serious to tell you about your action. Usually it is only [email protected].

and [email protected]

 

[Mike031]

Neteller Card closed!

Btw. i got this Email today:

"The third-party provider for the NETELLER Card has very recently advised that under the rules relating to the Cirrus/Maestro Network, it can no longer support those branded cards. This affects your NETELLER Card.

Important dates

Effective immediately, you will not be able to withdraw funds from youre-wallet to your NETELLER Card. However, you will have until May 2, 2007 to use the funds that are already on your Card.

To avoid possible inconvenience, we highly recommend you use all of the existing funds on your Card before this date. After that time, we will credit remaining funds back to your NETELLER e-wallet. This may take several business days, but we assure you that your funds continue to be safe and secure.

Other withdrawal options

In the interim, you will continue to have access to the following withdrawal options based on your country of residence:

Cheque
Bank transfer
Member wire"

 

[Nifty29]

Dear xxxxxxx,





The third-party provider for the NETELLER Card has very recently advised that under the rules relating to the Cirrus/Maestro Network, it can no longer support those branded cards. This affects your NETELLER Card.





Important dates

Effective immediately, you will not be able to withdraw funds from your e-wallet to your NETELLER Card. However, you will have until May 2, 2007 to use the funds that are already on your Card.





To avoid possible inconvenience, we highly recommend you use all of the existing funds on your Card before this date. After that time, we will credit remaining funds back to your NETELLER e-wallet. This may take several business days, but we assure you that your funds continue to be safe and secure.





Other withdrawal options

In the interim, you will continue to have access to the following withdrawal options based on your country of residence:





Cheque
Bank transfer
Member wire

Please sign in to your account to see which withdrawal options are available to you.

****

It is the only reason I use Neteller, so its off to Moneybookers for me - at least I can direct transfer to my bank account in 2 working days with much smaller fees.

 

[jetset]

Me, too.

I've received one of these as well but this looks like a hoax
to me.

I can't see why they would want to do this and lose so much non-US business (and Cirrus-Maestro stand to lose a massive amount as well), and I doubt that they would send a letter addressed to their merchants to the users.

Still, with Neteller arrogance and insensitivity to their users anything is possible I guess.

I'm sure there will be moves to get another processor....and if worst comes to worst I guess you can always get a bank transfer, although they will sting you for this.

I'll check on it later today, but you might try phoning them during working
hours to see if this is right.

Hmmm - tried testing it with a withdrawal to my Neteller card. No notices
anywhere on the site, but at the final card confirmation it kicks you out "An error has occurred" which is unsettling in view of this email.

 

[jetset]

It looks as if this is widespread - reports coming in from all over the world and Mike031 has commented on it in another thread here, too.

I tested it with a withdrawal to card and sure enough at the end of the transaction I got an "error" message which under the circumstances is not encouraging.

Interesting that there is not a single notice to users about this anywhere on the site.

Moneybookers is going to make a killing off this if it is true....unless our not-very-client-caring NT decides to delay and hold on to funds as long as possible whilst it tries to get another processor in place.

Again - if this is true - NT are once again showing that their users are their lowest priority when it comes to communicating major problems.

I've sent emails to some of the NT team, but they haven't exactly been forthcoming recently!

 

[lojo]

One more step in their 'settlement' with the dojfux?

 

[The Dude]

Nothing in my inbox, and Neteller is still advertising its debit card on their website:

We are proud to now offer the NETELLER Card to our clients. The NETELLER Card can be used to instantly access the funds in your NETELLER account. With access to the CirrusTM and MaestroTM networks the NETELLER Card can be used worldwide at ATM machines and POS terminals.

 

[jetset]

One more step in their 'settlement' with the dojfux?

If this is true, I doubt that it's a DoJ inspired move - more likely some difficulty with the third party Maestro-Cirrus network that NT uses.

That's small comfort to the users, who will no doubt now be subjected to delays and poor communications from NT as they try and get their @#it together.

I again emphasise that if this is true, I am appalled that they have arbitrarily and without any warning whatsoever stopped their users from operating their NT to NT Card privilege, and that there is no indication whatsoever on their site that this problem is happening, why and what they plan to do about it.

From a Customer Relations Management and even PR and marketing perspective this is truly unprofessional and very irritating.

 

[jetset]

'Meister, before heavy traffic builds on this topic would it not be an idea to merge this and the other Neteller thread at https://www.casinomeister.com/forums/community/online-casinos/ ?

If this NT communication to merchants is true, I am appalled that they have arbitrarily and without any warning whatsoever stopped their users from operating their NT to NT Card privilege, and that there is no indication whatsoever on their site that this problem is happening, why and what they plan to do about it.

From a Customer Relations Management and even PR and marketing perspective this is truly unprofessional and very irritating.

 

[The Dude]

Well boo-f**king-hoo. It's true.

I just spoke with them over the phone and the card is no more. They said they are scrambling at the moment to update the website and to notify all customers. They found out about this yesterday.

All funds in the card will be transferred back over to the ewallet section. They aren't sure how long this will take after the 2nd. Could be hours; could be days.

The card was the only reason I had a Neteller account. Well there goes my Vegas "fun money". Damn.

 

[The Dude]

'Meister, before heavy traffic builds on this topic would it not be an idea to merge this and the other Neteller thread at https://www.casinomeister.com/forums/community/online-casinos/ ?

Done

 

[CasinoForumu]

I got the same email. The worst news of the day

 

[dariobrasil]

very bad news
this is my only way to withdraw money from neteller
what can I do now?

 

[unicorn40]

An error has been encountered

Your account has been closed for security reasons. Please email [email protected].

They did that same thing to my account a few days before they stopped accepting Canadians. I figured there was no use phoning since i wasn't going to use them anymore and did nothing wrong. I have used the same computer from home only, so using another computer or anything like that from somewhere else couldn't have been the reason for locking my account.

 

[jinnia]

They didn't stop accepting Canadians completely, just on gambling transactions....

Link Removed ( Old/Invalid)

I live in the good ole' USA , and can still log into my account.

 

[unicorn40]

True.......LOL...I just used it for casino's..so that kinda did it for me......I just found it funny they did that right before they dropped us too...Now i guess i'll phone and find out what excuse they have...since most of the others have been for logging in other than home..

 

[blaqpoet]

I also got the email and am very disappointed with Neteller. The ATM card was very convenient when withdrawing my gambling winnings. Now I'll be broke as I'll be using my own money to pay for gas/petrol and other things

 

[unicorn40]

Well i just finished talking to Neteller VIP.....and they said it was for a duplicate account...It seems somebody in early March tried/did open an account with my name and address. They said they are going to go after this and try and find out who or whatever did this. They know it wasn't me anyways....

 

[Mike031]

It is the only reason I use Neteller, so its off to Moneybookers for me - at least I can direct transfer to my bank account in 2 working days with much smaller fees.

The same with me, because if i need the money fast, i withdraw it with netelller, to pick it up with my neteller card, but when this option is no more available, for what should i use this?

I get also with moneybookers my money within 2 working days and neteller takes a little bit longer, so there is nor eason for me, to use it in the future, but the only problem is, that Cryptologic (Intercasino) don't accept deposits and withdrawals with moneybookers

The other thing of neteller is, that i asked them, why the hell tey couldn't make the "austrian" side in "german" because every people in austria speak the "german language" and english is not our mother language!

they told me only, that the german side is only for germany available and for austrian member sis the global side (english) to use!

*lol*

every e-wallet make their side in german, moneybookers, eco-card, click2pay and so on... but neteller doesn't make it, because they ae a little incompetent

 

[blaqpoet]

Does Click2Pay have a debit card like Neteller had?

 

[dariobrasil]

a little hope

in the end of the neteller mail there is this:
We regret any inconvenience and are working hard to provide new card services to you as quickly as possible

I don't know if is a truth or lie but there is a little hope

 

[Mike031]

Does Click2Pay have a debit card like Neteller had?

Yes and even without any fees, as i remember.

 

[blaqpoet]

in the end of the neteller mail there is this:
We regret any inconvenience and are working hard to provide new card services to you as quickly as possible

I don't know if is a truth or lie but there is a little hope

Wonder how long that will take or maybe it's a lie.

 

[jetset]

in the end of the neteller mail there is this:
We regret any inconvenience and are working hard to provide new card services to you as quickly as possible

I don't know if is a truth or lie but there is a little hope

It's likely to take some time before Neteller can fix this, as I see it - first they have to find a new third party processor who will work with them and then they would presumably have to re-issue all the cards.

It would be nice if they were decent enough to let their users know exactly what's going on here - how come Cirrus etc abandoned their considerable business at such short notice?

And why have they effectively frozen fund transfers from Neteller to the Neteller cards before their users have a chance to retrieve some of their monies prior to the May 2nd deadline?

 

[ThePokerprof]

So what are the solutions for those who want an online account for gaming transactions WITH a debit card attached?

I see no mention of a debit card at the click2pay website.

I seem to remember that a few sportsbooks used to offer a debit card attached. Can't seem to find anything useful via google. Anyone know?

Other ideas?

 

[nektar4d]

be patient with click2pay atm card

Originally Posted by blaqpoet View Post
Does Click2Pay have a debit card like Neteller had?
Yes and even without any fees, as i remember.

Well, click2pay atm card, cant be compared with neteller's card, as there were a lot of reported problems in the past, just check the threads.
(I am using Click2pay without the card just fine though, no other complaints)

 

[Pinababy69]

I may be mistaken, but I'm pretty sure that the Maestro network is tied in to Mastercard directly. Now I'm wondering if the Payspark ATM card will be the next to fold, as it is also on the Maestro/Cirrus network? What a pisser!!

 

[The Dude]

Their customer service just called me and told me the news in case I didn't get the email (which I haven't by the way). She said that the card was still good and that I could use it up to the 2nd of May. She recommended that I withdraw as much as possible before the 2nd since they didn't know how long it might take to transfer the funds back to the webwallet account.

She also said that they were looking for another service provider. They would probably have this card in the future but with someone else...


...like who?

In Germany, we can withdraw Euro 2100 per day. I'll see if they're right

 

[Mike031]

She said that the card was still good and that I could use it up to the 2nd of May.

That was also written in their informationmail, but the 2nd may is in only 5 days, so you must hurry up

 

[jetset]

Their customer service just called me and told me the news in case I didn't get the email (which I haven't by the way). She said that the card was still good and that I could use it up to the 2nd of May. She recommended that I withdraw as much as possible before the 2nd since they didn't know how long it might take to transfer the funds back to the webwallet account.

She also said that they were looking for another service provider. They would probably have this card in the future but with someone else...


...like who?

In Germany, we can withdraw Euro 2100 per day. I'll see if they're right

I think there's a massive business opportunity here for an honest processor who is big enough and organised enough to take Neteller's non-US business away from them, bearing in mind the casual and uncommunicative attitude of Neteller toward its customers that we are seeing all too frequently.

Neteller will only allow card users to carry a set amount on their NT cards, so by immediately freezing transfers from individual NT accounts to the NT cards they are ensuring that their customers are left (for now) only with the funds already on the card....and only a few days to clear those funds before they are arbitrarily reversed back to the NT account of the card holder.

I'm just one of I'm sure many looking for an alternative arrangement because I am now pretty pissed at the way this e-wallet treats its clients.

 

[vinylweatherman]

Bloody great!

Now we are going to have another swathe of player with funds trapped in Neteller because the card was their ONLY way of withdrawing. They have given little notice, but seemed to have blocked the ability to even get as much out as possible between now and the 2nd May by blocking the loading of the cards from the account.
Having lost the whole US market, and voluntarily given up the Canadian market, they seem hell bent on pi55ing off what remains of their non-core market except in countries where members can also withdraw by cheque or bank transfer. They have already crippled bank transfers even for ME in the UK where they operate, and now I only have the cheque option. If Barclays decides to close this I could be in the unthinkable position of being a UK Gambler, where it is legal, and adversised heavily from TV programmes to Motorway Urinals, being unable to withdraw from Neteller just like the Americans, Canadians and Turks.

I am finding it harder to believe they can survive this continual barrage of bad news without getting themselves into financial dificulties, and the exact nature of these "trust funds" should be looked into more carefully.
Oddly enough, other eWallets are not lurching from crisis to disaster like this, they seem to be running pretty much as normal.

Casino operators need to take this seriously, these blows to confidence in the processing side are going to lead to reduced throughput at the casinos, and this reduced throughput could increasingly be by credit card, something most casinos discourage through incentives as it costs them more as they often cannot refund back the purchases but have to issue cheques.

 

[jetset]

First class post, Vinyl - I agree with you. It almost seems as if Neteller is in self-destruct mode.

 

[ThePokerprof]

Link to click2pay debit card info:

Link Removed ( Old/Invalid)

 

[lojo]

First class post, Vinyl - I agree with you. It almost seems as if Neteller is in self-destruct mode.

Wasn't there a LSE rule that they have to list on the exchange again within six months or dissolve or something? Working from poor memory here.

 

[jetset]

You're right - there was an article on this in Casinomeister News.

As I recall it was about the suspension of the Neteller stock trading (which was introduced in mid-January by the company after its founders were arrested and it froze US accounts)

The AIM market compliance department said that such a suspension could last for up to six months before it was scrutinised.

 

[hakapuku]

Neteller treats its customers in the worst possible way. Just see what they did to their turkish customers: on March 26 they stopped IMMEDIATELY processing ANY transactions for turkish customers. So i had a lot of money at different casinos and now it is stuck. At least they gave 2 weeks to canadians to withdraw the funds. They didn't bother to give us, their turkish customers, even one day for that (not even one minute). In their statement regarding this issue they underlined that turkish customers never constituted any substantial amount of their business. I suppose that was the reason why they treated us this unrespectful way.

 

[lojo]

You're right - there was an article on this in Casinomeister News.

As I recall it was about the suspension of the Neteller stock trading (which was introduced in mid-January by the company after its founders were arrested and it froze US accounts)

The AIM market compliance department said that such a suspension could last for up to six months before it was scrutinised.

So it is not a rule, but an admin opinion in the end? I'm struggling to understand the implications for neteller and the moneys they hold. It would be sickening if every leveraged penny wasn't at least paid out in devalued currencies and neteller didn't have to pay a bigger price in the end than enron did. c'est la vie?

 

[jetset]

It would appear that way. Neteller will have to tread very carefully in this area as there will be impatient investors watching every move they make imo.

Regarding the funds, the big reassurance offered so far to all depositors is that an amount equal to funds held is ring-fenced in a seperate account in terms of FSA regs. The FSA on the Isle of Man is no Mickey Mouse outfit and will be keeping an eye on developments as well, I am sure.

On the positive side, a UK poster over at WOL today advised that he had asked for a bank transfer from his Neteller account to his (presumably British) bank and that it had been handled quickly and with efficiency, so funds within Neteller accounts seem to be available for withdrawal.

That's unless you're in the USA, Canada or Turkey of course!

 

[blaqpoet]

That's it, I'm signing up with Click2Pay just because they have a debit card. I just don't understand why Neteller does everything with immediate effect, FFS

 

[Fledor]

Hi

I am quite new neteller user but seems I should switch to using some other method because of these problems. I probably should look into moneybookers option.

 

[thenmh]

Payspark and Click2Pay debit cards are pretty much the same because they are operated by the same company Credit Card Services Company SAL based in Lebanon

 

[thenmh]

EDIT: sorry double post

 

[Mike031]

Edit

 

[blaqpoet]

Money Trade

Hey, anyone willing to trade $200 Neteller for $200 Click2Pay. I'm trying to move my BR to click2pay because of the Neteller attitude towards it's customers.

 

[vinylweatherman]

Dangerous

Hey, anyone willing to trade $200 Neteller for $200 Click2Pay. I'm trying to move my BR to click2pay because of the Neteller attitude towards it's customers.

This can be dangerous, as has been shown when US players tried similar methods to get trapped funds out of Neteller.
The best method is to find a casino that will pay by cheque (or click2pay) from a Neteller deposit. Currently, there are some Playtech casinos that can accept deposits by Neteller, but would rather not pay out with Neteller due to a problem THEY have with Neteller not allowing them to refund their merchant account. I am sure one of these (if you already play there) will be glad to withdraw to Click2Pay and get an extra $200 funded into their Merchant Neteller account. So long as you play the deposit through, there should not be a problem. Make sure it is not a rogue Playtech (not necessarily that easy).