How about Prime casino

[yanghongwu]

I want play in the prime casino.anybody play it before?
how is this casino? withdraw is OK?
thanks~~

[kavaman]

Well its microgaming. I dont think it is related to any casino group so its a standalone casino at the moment. I think it should be pretty trustworthy. No personal experience from it though.

-kavaman

[KasinoKing]

I want play in the prime casino.anybody play it before?
how is this casino? withdraw is OK?
thanks~~

There are already two threads running about this casino:-

http://www.casinomeister.com/forums/...ese-terms.html
http://www.casinomeister.com/forums/...os-really.html

This is a new casino - only launched end of March so way to early to say for sure if they are OK or not.
But Microgaming & rogue are two words very rarely used together, so should be fine.

However, someone has totally screwed up the writing of their bonus T&C's so I would either contact the casino to find out the score before depositing - or wait until they get their act together!

KK

[Casinomeister]

Like I mentioned in the other thread, there was a mix up with their T&Cs which they have fixed. If anyone has any questions, feel free to PM the casino rep here:
http://www.casinomeister.com/forums/...imecasino.html

[Pinababy69]

I played at Prime Casino on Thursday night, and had occasion to contact their manager (and rep from here). There was just a small thing that support couldn't really deal with (keep in mind they are brand new). I also had a couple of questions regarding Moneybookers and their loyalty system. Their rep, Josh, has gone out of his way to ensure that my questions were answered properly, and to make sure that my playing experience was a positive one. I just now received a follow up email from him, wanting to make sure that all was okay, and that I was happy.

I've found that the really "good" casino managers are the ones who will go the extra mile, and who take a personal interest in their players, big and small. Pat Harrison has proven this over and over again. And the good ones will listen to your feedback, good or bad.

As far as I can see, Prime is most definitely on the right track and that is very welcome. You can never have too many top notch casinos.

If anyone from here who plays there has any issue, large or small, that support cannot deal with, I would encourage you to contact the rep and he'll get it looked after for you.

An initial thumbs up Josh!!

P.S. - I'm posting this because there aren't near enough positive posts on this board, and it's nice to read for a change.

[jenn1381]

I've heard a lot of good things about this casino. I was going to give it a go tonight but now I realize I messed up - signed up in Canadian dollars but can only deposit via Instadebit in US dollars. Oops. Another boring Saturday night for Jenn, lol.

[Pinababy69]

Hey Jenn, doesn't Instadebit do the conversion for you when you deposit? In lieu of that, if you contact the rep, I'm sure he could convert your account into US dollars for you? It's worth a shot anyway. Good luck to ya.

[jenn1381]

It does pina, except if you sign up in Canadian dollars Instadebit doesn't even come up as a deposit method. Perhaps I will contact the rep though.. I am dying to play. I did the same thing at Golden Reef, I believe they are related? I did email and inquire about my account being switched to US dollars but did not get a response. I don't think the email went through though, as I didn't even get the automated response.

[Mike031]

I played also there on friday and could double my deposit.
I made a withdrawal and flushed it.
Within 20 Minutes i get an answer, that my withdrawal is flushed.
The only thing is, that they didn't pay out at weekends, so i had to wait till monday, to get my withdrawal, but the most important thing is, that i get it sure

The live chat is always "currently unavailable", so i don't understand, why he is listed on their homepage?

[Pinababy69]

As to the live chat, I don't believe that it's operational as yet. They've only been open a few weeks, I'm sure it will be up and running soon, but maybe the rep could comment on that?

I know that their loyalty system is not yet functional, should be soon though. And Jenn, not all deposit options that are listed on the website are available just quite yet. It should be very soon though. I was told that the accounts had been set up, just waiting for finalization. I had the same question about Moneybookers, as it wasn't showing up in the banking interface.

As to the support, Josh had said that the Palace Group was doing their support for the time being, but they are not part of the Palace Group of casinos, nor any other group. I am a bit bothered that you didn't receive a reply, that's a big issue for me. I had a very prompt reply the other night when I wrote to them, and there was no automated reply first. Again, this is something you should definitely make the rep aware of...he wants to hear of any problems at all, so he can correct them.