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Thread: How about Prime casino

  1. #11
    KasinoKing's Avatar
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    Quote Originally Posted by Pinababy69 View Post
    I am a bit bothered that you didn't receive a reply, that's a big issue for me. I had a very prompt reply the other night when I wrote to them, and there was no automated reply first...
    I get the distinct impression that many of these 'smaller' casinos only have one guy who can answer all the queries (in this case it's Josh), and that they only seem to work 9-5 Mon-Fri.
    I personally find this extremely inconvenient as most of my play & need for questions to be answered is at the weekends...
    But anyway, my point is this could be why Jenn hasn't had a reply yet, and may have to wait until Monday.

    KK
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    jenn1381 (29th April 2007)

  3. #12
    Mike031 is offline Banned User - violation of posting rule 1.1 abusive posts/flaming
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    Quote Originally Posted by Pinababy69 View Post
    I had the same question about Moneybookers, as it wasn't showing up in the banking interface.
    But i made my deposit only with moneybookers.
    The misterious thing is, that you can make your withdrawal only up to your original deposit back to your deposit e-wallet and the rest would be transfered to another e-wallet.
    I withdraw with moneybokers and then must choose another option and so i must take neteller, although it's a little bit unsinful, because now i should get € 50.- back to moneybookers and € 56.- to neteller.
    Then i prefer to recieve the € 106.- to Neteller alone, because this was easier and also cheaper for the casino, i think!?

  4. #13
    jenn1381's Avatar
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    I honestly think the email never went through, but it was also at Golden Reef and not Prime.

    The problem is just what Pina said, Instadebit perhaps isn't quite set up yet? I think I'd still have to change my currency to American dollars (which I don't quite get because Instadebit is only available in Canada now?! But maybe that's an Instadebit thing?) in order to use it as a deposit option. I have moneybookers too but I hate having to wait, lol. I miss the ease of Neteller - everyone took it, it was instant and I was good to go.

    I am going to send an email through Prime's website to test the email waters there. I am a stickler for casino's answering emails too.

  5. #14
    PrimeCasino is offline Full Member
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    Exclamation Let's sort this out for you.

    Quote Originally Posted by jenn1381 View Post
    I've heard a lot of good things about this casino. I was going to give it a go tonight but now I realize I messed up - signed up in Canadian dollars but can only deposit via Instadebit in US dollars. Oops. Another boring Saturday night for Jenn, lol.
    Hi Jenn,

    I see you're having some issues that support isn't able to deal with for you. Would you mind emailing me at josh at primegaming.com with the details? If you can do that, I'll contact support directly and tell them to fix it for you.

    Thanks,

    Josh.

  6. The Following User Says Thank You to PrimeCasino For This Useful Post:

    jenn1381 (30th April 2007)

  7. #15
    jenn1381's Avatar
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    Hi Josh,
    Thanks for your reply! I did email the casino and received a response very quickly

    They said that Instadebit isn't available yet but will be, and that once it is they will switch my currency over to American funds so that I can use this deposit method. I'll keep checking and once Instadebit is available I'll be playing! If I have any problems switching my currency I will definitely get in touch with you Josh.. Thanks so much

  8. #16
    yonya is offline Newbie member
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    Quote Originally Posted by PrimeCasino View Post
    Hi Jenn,

    I see you're having some issues that support isn't able to deal with for you. Would you mind emailing me at josh at primegaming.com with the details? If you can do that, I'll contact support directly and tell them to fix it for you.

    Thanks,

    Josh.
    Hi PrimeCasino,
    do you accept players from around the globe, what bonuses do you have, wager requirements please, any restricted games for wagering?
    Many Thanks

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