Virtual Casino WARNING! Please read this email

[penny446]

Please read this WARNING I received from VBucks.

Hello,
You are receiving this email because you had placed a credit card transaction using VBucks.Com or CDLock.Com as a payment gateway for Virtual Casinos (aka 1Casino.Net).
We have been informed that Virtual Casinos has not issued payments, and/or credits to their players. It has also been brought to our attention that in an attempt to capitalize on funds not paid, you may receive a notice and/or phone call from Virtual Casinos requesting that you charge back these transactions. Please let me inform you, THIS IS ILLEGAL. Virtual Casinos is now attempting to defraud the bank and their players. If you assist them by charging back a transaction, you are assiting in fraud and will be prosecuted to the fullest extent of the law.
If you did not receive funds into your account that you paid for, and did not receive satisfactory assistance from Virtual Casinos then please contact us immediately and we will initiate investigations per your transaction(s). You may need to fax proof of the transaction to us in the form of a paid credit card statement.
Please note, Virtual Casinos had also previously used EZPay to process these transactions. We are not EZYPay. If you were charged by EZPay then you will need to contact them yourself.
To contact us via email please send all correspondence to support@vbucks.com.
You may wish to fax us directly at 954.351.9510.
We thank you for your patronage and assistance regarding this matter.
VBucks.Com

[helen]

Did you play at this casino and use your credit card?
Helen

[penny446]

Yes, I noticed that my credit card was not working. They had to manually do the transaction because they "were in the process of getting new system". The VBucks were then introduced. I used them and noticed a debit out of my bank account, but no credit to my casino account. I called them and they did credit my account, but my deposit was minor. I also noticed that their 888 fax number is no longer in service and that it's very hard to get through to them. I will never play there again. I think they are on their way out.

[helen]

A bad one,
inform the OPA about this.
Helen

[penny446]

Who is the OPA and how do I contact them?

[helen]

the url is
http://www.casinogazette.com/fastt/indexop.php3
click on "file a dispute" on the left side navigation

[penny446]

Thank you I will do that right now.

[helen]

Ok,
please keep me updated.
Helen :uhoh:

[penny446]

This is the email I received from Virtual. I don't buy it. Their toll free fax number is not in service, you can't reach them half the time and there's problems depositing fund into the casino account.

PS - I did forward the VBucks email to OPA, but I have yet to hear back from them.

Dear Virtual Casino Player,

It has come to our attention that you may have received an alarming e-mail from VBucks, if you did not, please disregard this notice. You should know that as a Virtual Casino player your account is safe and that we have severed all working relations with VBucks. In addition, we utilize several credit card processors with EZ Pay, a reputable company, as our primary processor. Please be assured that we have not experienced any problems at anytime that we have been working with EZ Pay or any other processor.

As a Virtual Casino player, you know that you always receive your payments in a timely and prompt manner, as well, everyone in the industry is aware that Virtual Casino has an impeccable payout record. It has come to our attention, unfortunately late, that VBucks as a processor has stolen funds from several other casinos, seven that we are aware of, and has refused to pay many clients. We are fortunate in that our relationship with this fraudster has been short lived and that these practices became known to us very early (two months) into the relationship.

As a Virtual Casino player, your relationship is directly with us and the responsibility for your payouts and deposits ultimately rests with us alone. As you well know, we utilize the services of several credit card processors and would like to stress that we have never experienced problems with any of them other than VBucks.

We regret any inconvenience that might have been caused by the provocative nature of our former processor. Please continue enjoying the great benefits that our casino has to offer and shall continue to bring to you as it always has.

For those of you who are VBucks customers, we will be contacting you individually to decide how your payouts, if applicable, will be handled. You may call our Customer Service toll free at 1-866-968-7946 or 1-888-527-2982 or e-mail them at support@casinosupportcenter.com for further details.

Sincerely,

Virtual Casino}

[amandajm]

Challenge Casino(micro) use Vbucks and proccyber.

Are Vbucks safe or not i wonder?