Any word yet?![]()
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Any word yet?![]()
I spoke with them today again.
info: Please wait for a site operator to respond.
info: You are now chatting with 'Trevor'
Trevor: Welcome to the Casino Support Desk. How can I help you?
Sheree : Hi Trevor, I came yesterday to speak with Tristan *i think* and was supposed to hear something today from your finance people
Sheree : I've not heard anything yet and I know from speaking yesterday they left early (my time)
Trevor: in regards to you receiving 2 checks instead of one?
Sheree :Yes
Sheree : a happy complaint I guess LOL
Trevor: the finance team are looking into it for us Sheree, and we do appreciate your honesty. It is, at the end of the day, the best policy
Trevor: so as soon as we get feedback form them (within 24 hours) we will contact you immediately.
Sheree : There's no way they can just tell me which check to cash first?
Sheree : Then I can distroy other one while you figure out how/why it happened?
Sheree : And of course, honesty always best policy. I wouldnt want to be taken advantage of anymore than I believe you would.
Trevor: the best thing would be to hang tight for 24 hours more as they are just getting confirmation as to which check to cancel. so i dont want to tell you to tear one up, and then the finance team says that the one you tore up is the one you have to use
Sheree : Alright if you believe thats best and easiest way, I will wait. Thank you Trevor
Trevor: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.
Sheree : You too.
Thats the chat and where it stands so far. *blush* guess you figured out my real name is sheree LOL
Thanks to all for nice welcome and your concerns...I really appreciate it!
Today I got a response from the finance team. They say:
Hi Sheree,
Thank you very much for your honesty regarding the identical checks, it is very much appreciated!
After investigation into the matter, we found that Datacash had double processed a batch of checks. We have asked them to do a complete audit to determine how many checks were duplicated so that the duplicate checks can be cancelled. Once this has been completed, we will provide you with the check number of the check that you can cash successfully. We will contact you as soon as possible with this information.
We are so thankful for your honesy that we have credited you account with a $50.00 bonus! We hope you enjoy your gaming experience with Crazy Vegas Casino!
If you have any further questions or queries, please do not hesitate to contact us!
Warmest regards,
Andy and Tanya, VIP Team
Vegas Partner Lounge
I've no idea who/what Datacash is though. Hopefully it'll not take long til they can tell me which check to cash. But $50 bonus!!! Woohooo nice while going through withdrawal pains! Now, what to play what to play what to play?!!
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