Cantor Casino Withdrawal Query

[winna12]

Any advice here please,i played at cantor casino 7 days ago,i won and requested withdrawal by bank transfer which is supposed to take 4 days,eg should have been in my account wednesday,i telephoned customer support yesterday and they told me to expect payment by end of week start of next week,now i have just received a email which reads as follows- Please note that your withdrawal of £xxxx made on the 12th Jan has been delayed due to a processing problem. Our Security and Payment Manager is aware of the problem and will have this resolved as soon as possible.
What i cant understand is that nothing was mentioned about this yesterday,the deposit of £200+ was prossesed ok,any advice please.

[RobWin]

Who and Where is CANTOR CASINO ? What software is this ?

[jetset]

GMEI software. Cantor is a division of Cantor Fitzgerald Investments New York and is Alderney licenced.

They're into white label operations and on-premises gambling hand-helds, too.

[RobWin]

GMEI software. Cantor is a division of Cantor Fitzgerald Investments New York and is Alderney licenced.

They're into white label operations and on-premises gambling hand-helds, too.

Jetset, So it's OK for a US Company to own an offshore Gambling Site ?

[Casinomeister]

Jetset, So it's OK for a US Company to own an offshore Gambling Site ?

As long as they aren't dealing with US players it's perfectly legit. Remember that a couple of land based US casinos have tried this (MGM, Atlantis). Didn't work out so good and they pulled the casinos off-line.

[jetset]

Jetset, So it's OK for a US Company to own an offshore Gambling Site ?

Sure...and there's another big Vegas land casino name about to launch a European online casino operation too.

[winna12]

Any advice on what is the best course of action next regarding the withdrawal??

[casinorep]

I would just like to state that as a customer service representative of Cantor Casino, it is completely relaunched with new software with many more games and poker! We now pride ourselves on our next day withdrawals as standard to all of our customers. In the rare instance that there is a problem with a player's withdrawal, we make every effort to contact that player to inform them what the problem is and how long it will take to get resolved. We will then contact the customer back once the issue has been resolved and inform them that the cash out has been processed immediately. We want you to be happy! Please pay us a visit at www.cantorcasino.com.

[KasinoKing]

I would just like to state that as a customer service representative of Cantor Casino, it is completely relaunched with new software with many more games and poker! We now pride ourselves on our next day withdrawals as standard to all of our customers. In the rare instance that there is a problem with a player's withdrawal, we make every effort to contact that player to inform them what the problem is and how long it will take to get resolved. We will then contact the customer back once the issue has been resolved and inform them that the cash out has been processed immediately. We want you to be happy! Please pay us a visit at www.cantorcasino.com.

Thanks very much for completely ignoring this player's concerns and instead making a blatant shill post!

I think you need to spend a little time just reading the forums before you put your foot in it again.

Who and Where is CANTOR CASINO ? What software is this ?

The Cantor Group used to be Kismet Studios operating Harrods, Private, Red Lounge and several white labels.
Private & Harrods have been closed down & replaced by the self-named Cantor, and more white labels, such as Toon Casino (The Official Fighting Relegation Newcastle United Casino).
They are IMO all trustworthy & professional.... shame we can't say the same about their rep!

KK

[jetset]

Just a note that this thread originated in January 2007.

Agree with KK on the comments by this customer service rep.