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Cantor Casino Withdrawal Query

W

winna12

Dormant account
CM Veteran (10yr+)
Joined
Dec 29, 2006
Location
uk
Any advice here please,i played at cantor casino 7 days ago,i won and requested withdrawal by bank transfer which is supposed to take 4 days,eg should have been in my account wednesday,i telephoned customer support yesterday and they told me to expect payment by end of week start of next week,now i have just received a email which reads as follows- Please note that your withdrawal of xxxx made on the 12th Jan has been delayed due to a processing problem. Our Security and Payment Manager is aware of the problem and will have this resolved as soon as possible.
What i cant understand is that nothing was mentioned about this yesterday,the deposit of 200+ was prossesed ok,any advice please.
 
GMEI software. Cantor is a division of Cantor Fitzgerald Investments New York and is Alderney licenced.

They're into white label operations and on-premises gambling hand-helds, too.
 
RobWin said:
Jetset, So it's OK for a US Company to own an offshore Gambling Site ? :confused:
Click to expand...
As long as they aren't dealing with US players it's perfectly legit. Remember that a couple of land based US casinos have tried this (MGM, Atlantis). Didn't work out so good and they pulled the casinos off-line.
 
The all new Cantor Casino!!!!

I would just like to state that as a customer service representative of Cantor Casino, it is completely relaunched with new software with many more games and poker! We now pride ourselves on our next day withdrawals as standard to all of our customers. In the rare instance that there is a problem with a player's withdrawal, we make every effort to contact that player to inform them what the problem is and how long it will take to get resolved. We will then contact the customer back once the issue has been resolved and inform them that the cash out has been processed immediately. We want you to be happy! Please pay us a visit at www.cantorcasino.com.
 
casinorep said:
I would just like to state that as a customer service representative of Cantor Casino, it is completely relaunched with new software with many more games and poker! We now pride ourselves on our next day withdrawals as standard to all of our customers. In the rare instance that there is a problem with a player's withdrawal, we make every effort to contact that player to inform them what the problem is and how long it will take to get resolved. We will then contact the customer back once the issue has been resolved and inform them that the cash out has been processed immediately. We want you to be happy! Please pay us a visit at www.cantorcasino.com.
Click to expand...
Thanks very much for completely ignoring this player's concerns and instead making a blatant shill post! :thumbsup:

I think you need to spend a little time just reading the forums before you put your foot in it again.

RobWin said:
Who and Where is CANTOR CASINO ? :confused: What software is this ?
Click to expand...
The Cantor Group used to be Kismet Studios operating Harrods, Private, Red Lounge and several white labels.
Private & Harrods have been closed down & replaced by the self-named Cantor, and more white labels, such as Toon Casino (The Official Fighting Relegation :( Newcastle United Casino).
They are IMO all trustworthy & professional.... shame we can't say the same about their rep! :p

KK
 
In 2007 Cantor Gaming acquired Kismet. Later, Cantor Casino switched their software to Kismet. Cantor seems to want the casino to be their their group's primary one. The new games appear on Cantor before Red Lounge, Private, and Toon. For awhile, it looked like they were going to merge Red Lounge into Cantor Casino. The home page of the Cantor Casino website used to say "Formerly Red Lounge Casino." A few weeks ago, Cantor sent an email, implying that Private Casino would be merged into Cantor Casino. I believe Cantor Casino is just as reputable and trustworthy as others in the group, like Red Lounge.
 
very nice bluf

i make deposit..dont get bonus..ask when i get that..answer:
Unfortunately Finland is part of our restricted jurisdiction and
> people who reside in Finland can only play our casino in play for fun
> mode and not for real money.
i ask why i can make deposit....:
Apology for the error I made in my previous e-mail.

Although I have informed you that Finland is part of restricted countries and they cannot play for real money, I can confirm that Finland can play for real money but they are part of promotion restricted countries, therefore welcome bonus and any other bonuses which we offer from time to time cannot be claimed by yourself or anybody else living in Finland.
and there is promotion page before i ask and after...nice bluff:
50 welcome match promotion

The casino will match your first deposit of at least 50 with a free
50 welcome bonus! The bonus funds will be immediately credited to
your
account following your first deposit. Your first deposit should be a
minimum of 50 to qualify for this welcome promotion.

Before you can cash out the bonus amount or your original funds, you
must wager a total of at least 2,000. Wagers at any of our games
qualify towards the wagering requirements. However, low-risk wagers
such as even bets on Red and Black in Roulette do not count towards
wagering requirements and may void your bonus.

The welcome match offer is limited once per person, household,
computer, IP address and account at Cantor Casino or any other casino
using Cantor software. The casino may, at its sole discretion, void
any
bonus issued. Regretfully, players from Denmark, Israel, Poland,
Sweden, China and Ukraine are not eligible for this promotion.
and after.....
50 welcome match promotion

The casino will match your first deposit of at least 50 with a free
50 welcome bonus! The bonus funds will be immediately credited to your
account following your first deposit. Your first deposit should be a
minimum of 50 to qualify for this welcome promotion.

Before you can cash out the bonus amount or your original funds, you
must wager a total of at least 2,000. Wagers at any of our games
qualify towards the wagering requirements. However, low-risk wagers
such as even bets on Red and Black in Roulette do not count towards
wagering requirements and may void your bonus.

The welcome match offer is limited once per person, household,
computer, IP address and account at Cantor Casino or any other casino
using Cantor software. The casino may, at its sole discretion, void any
bonus issued. Regretfully, players from Denmark, Israel, Poland,
Sweden, Finland, China and Ukraine are not eligible for this promotion.
so hat you think..:lolup:
 
I keep on getting cantor emails but when i email them with questions they never answer back . Main reason why i did not let friends open accounts with them.

Crappy way to advertise. Look for a year old post and answer it . KK is absolutely right.
 
joeypbg said:
I keep on getting cantor emails but when i email them with questions they never answer back . Main reason why i did not let friends open accounts with them.

Crappy way to advertise. Look for a year old post and answer it . KK is absolutely right.
Click to expand...

Yep...their join date, shill post date, and last visited date are all on the same day. Go figure :rolleyes:

Their worst casino listed is bet365....:D That tells you something right there.
 
From a Players perspective all the Kismet group casinos are first class. Fair games and fast no-nonsense pay-outs.

Plus some nice on-going bonuses all along the way. I would highly recommend the group.

Way too many affiliates on this forum - or is it way too much player apathy. Maybe a bit of both.

Anyway if you're a real player then go snap up the bonus offers and make some nice cash.

.
 
Hi Roar,

Thanks for the "player" comments on the Kismet group.

As for your comment on too many affiliates: out of the thirteen posters in this thread, only two are affiliates to my knowledge - and both posted criticisms not praises.

Lest we forget, nearly all affs are players - and I think we have a good mix here.
 
Casinomeister said:
Hi Roar,

Thanks for the "player" comments on the Kismet group.

As for your comment on too many affiliates: out of the thirteen posters in this thread, only two are affiliates to my knowledge - and both posted criticisms not praises.

Lest we forget, nearly all affs are players - and I think we have a good mix here.
Click to expand...

I counted 8 affiliates Bryan and that doesn't include either uungy or winbig. In fact there are so many affiliates in this one small thread there's not enough room to even change your mind.

Cantor offering a nice 50 Roulette bonus over the next 5 days. Effectively wager 925 with la Partage rules on even money bets and you should make some nice cash and a enjoy bit of entertainment.

They always pay and always pay quick.

.
 
Roar said:
I counted 8 affiliates Bryan and that doesn't include either uungy or winbig. In fact there are so many affiliates in this one small thread there's not enough room to even change your mind.

Cantor offering a nice 50 Roulette bonus over the next 5 days. Effectively wager 925 with la Partage rules on even money bets and you should make some nice cash and a enjoy bit of entertainment.

They always pay and always pay quick.

.
Click to expand...

:confused: I'm an affiliate now?

The only comment I made was voicing my opinion on the fact that 'casinorep' is just posting as a shill. Why was I even drug into this debate about affiliates?
 
Withdrawal Issue

Im very sorry that this was not responded too properly by our rep in th efirst instance and that we have taken so long to get back to you, we dropped the ball here Im afraid as we were not monitoring this forum. Please except our apologies on this.

The simple response to your question is that we pride ourselves on our swift withdrawal process and generally can make payment within 24 hours. Naturally there are sometimes issues that can delay this intent. Its possible that this may be the case in this instance. I know its a bit late now, but please contact our customer services guys on 0845 458 9174. They are there to help and sit within casino operations in London, so if there are any questions they cant answer on the spot, they are within hailing distant of someone who can. Again, sorry for the delay in responding, but please feel free to contact us anytime and I will be now monitoring this forum for any new comments.
 
CantorCasino said:
Im very sorry that this was not responded too properly by our rep in th efirst instance and that we have taken so long to get back to you, we dropped the ball here Im afraid as we were not monitoring this forum. Please except our apologies on this.

The simple response to your question is that we pride ourselves on our swift withdrawal process and generally can make payment within 24 hours. Naturally there are sometimes issues that can delay this intent. Its possible that this may be the case in this instance. I know its a bit late now, but please contact our customer services guys on 0845 458 9174. They are there to help and sit within casino operations in London, so if there are any questions they cant answer on the spot, they are within hailing distant of someone who can. Again, sorry for the delay in responding, but please feel free to contact us anytime and I will be now monitoring this forum for any new comments.
Click to expand...

Why the "premium rate" phone number:confused:

Not only can it cost a fortune from non-BT lines (7p per minute on Virgin Media), mobiles will charge a whopping 40p per minute. Further, it is not possible to dial the number from outside the UK.

Most casinos use toll free numbers for CS, they are quite happy making money from the hold on the games. OFCOM recently launched the 03 prefix, which if you are really so hard up you cannot offer toll free telephone support, would allow you to have a number that is charged at "normal" rates within the UK, and is fully accessible from all countries outside the UK, and further is charged as a normal landline call from a mobile phone.

It would add insult to injury for a player to get poor CS, and then find they are billed a large amount for it - especially if they had winnings confiscated at the end of it.

Posting a "shill" post, and then not monitoring the forum afterwards for several months was a huge mistake, better to have not signed up as a rep and posted in the first place.
 
For what it's worth I went to meet up with one of their managers the other day for a chat. I've been reviewing and playing the casino and the purpose of the chat was to find out more about the backend, company etc.

The impression I came away with was that they run a very tight ship and they have to because of the Cantor Fitzgerald ownership. They can't afford to fall foul of financial regulations and because the CF group headquarters are in Nevada they need to be seen as whiter than white when it comes to who they accept and their finances. Any country where online gambling is illegal or frowned upon are therefore not accepted.

In terms of the games, they licence in some slots from Crypto and have a few of their own. They also have two interesting (IMO) games in Xtra Odds Baccarat and StatJack (designed to help players understand Blajckjack better). IMO the slots are nothing more than average, however they have more coming and a deal with Atronic which should be in the casino soon. If you have the casino, also check out the slot "Heavy Metal Steel" which is in Beta in the "Fun Mode" only right now but erm, interesting!

Anyway...just chipping in. If you want my full review it's Link Removed ( Old/Invalid) :thumbsup:
 
Vinylweatherman posting on our 0845...

Thanks for your feedback it's greatly appreciated.

Thanks largely to your suggestion we will be adding a free phone number in the very near future:)

And of course customers may also contact customer services Free on Live Chat (our most popular form of customer contact) or by email and for customers outside the UK on +44 207 894 7757.

As always, we welcome all comments that can help us improve our Casino, so keep them coming and where ever possible we will oblige.

Please note Cantor Casino doesnt receive any income from telephone calls to our customer services.
 
"premum rate numbers"`

Hope you dont mind me popping this in ..theres a website where you can actually find alternative numbers to <0870,0845> ..as was said above to call these numbers within the uk can be extremely expensive so i hope cm you dont mind me putting this url it can save people a lot of money in the uk.companies like ladbrokes advertise 0870 numbers when by using this site you can get the same contact number at uk landline expense...www.saynoto0870.com hope you guys find it useful...alex x
 
New 0800 number up.

You'll be pleased to know that our free phone number is now up on Cantor Casino customer support. It's 0800 231 6033.

Thanks vinylweatherman for your prompt.
 
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