
Originally Posted by
CantorCasino
I’m very sorry that this was not responded too properly by our rep in th efirst instance and that we have taken so long to get back to you, we dropped the ball here I’m afraid as we were not monitoring this forum. Please except our apologies on this.
The simple response to your question is that we pride ourselves on our swift withdrawal process and generally can make payment within 24 hours. Naturally there are sometimes issues that can delay this intent. It’s possible that this may be the case in this instance. I know it’s a bit late now, but please contact our customer services guys on 0845 458 9174. They are there to help and sit within casino operations in London, so if there are any questions they can’t answer on the spot, they are within hailing distant of someone who can. Again, sorry for the delay in responding, but please feel free to contact us anytime and I will be now monitoring this forum for any new comments.
Why the "premium rate" phone number
Not only can it cost a fortune from non-BT lines (7p per minute on Virgin Media), mobiles will charge a whopping 40p per minute. Further, it is not possible to dial the number from outside the UK.
Most casinos use toll free numbers for CS, they are quite happy making money from the hold on the games. OFCOM recently launched the 03 prefix, which if you are really so hard up you cannot offer toll free telephone support, would allow you to have a number that is charged at "normal" rates within the UK, and is fully accessible from all countries outside the UK, and further is charged as a normal landline call from a mobile phone.
It would add insult to injury for a player to get poor CS, and then find they are billed a large amount for it - especially if they had winnings confiscated at the end of it.
Posting a "shill" post, and then not monitoring the forum afterwards for several months was a huge mistake, better to have not signed up as a rep and posted in the first place.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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