casino euro advice needed

[Simmo!]

Simmo - I really think it unwise to post your real name on the forum...

I know - that's why I used yours

[CherryRick]

I opened acc with casino euro,i deposited by uk visa electron debit card,i was succesful at the tables and tried to withdraw back to my visa electron card(same card as deposit),i kept getting a "not a visa card"message,so i filled the bank wire withdrawal option and thought it was on its way to me,couple of days later got a message from payments dept asking me to withdraw back to my card as they had cancelled bank transfer,i telephoned cs and they sent a query to payments regarding the system would not allow me to withdraw to this card even though it is visa,i emailed payments(no reply)and also emailed them a security form and back front of my card and passport,still no reply,cs are no wiser too,so any advice as what to do next??also is there a representitive of casino euro on this site??

Sorry winna12, took me a bit to catch this thread. Your card is the problem right now, I'd request you contact customer support immediately by the method easiest for you:

http://www.casinoeuro.com/en/info.jsp?page=8&parent=8

PM me if you have any further issues, I'd be happy to help.

Cheers,
Rick.

[GrandMaster]

I opened acc with casino euro,i deposited by uk visa electron debit card,i was succesful at the tables and tried to withdraw back to my visa electron card(same card as deposit),i kept getting a "not a visa card"message,

The key is the fact it is a Visa ELECTRON card. Electron is the "red headed stepchild" of VISA cards (to nick a Casinomeister expression without permission ).

The weird things is that I had the same problem ("not a visa card") when I used my Nationwide visa credit card at Cherrycasino or Casino Euro, but my visa debit
card worked fine.

[cheekymonkey]

The key is the fact it is a Visa ELECTRON card. Electron is the "red headed stepchild" of VISA cards (to nick a Casinomeister expression without permission ). If you look more closely at high street outlets and petrol stations you will usually find small print that says they accept "all cards" except "Electron" and "Solo". These were originally issued by the building society banks separately from the so called "big five" original high street banks. Likely, the payment systems do not recognise ELECTRON codes as being Visa. It may be that withdrawals cannot be processed back to that particular card. I am not sure even why deposits worked in the first place.

I'm pretty sure Electron cards are now recognised as Visa cards.

Because (being a retailer) when someone pays me with an Electron card either over the phone or in my office and I enter/swipe the card number through the PDQ machine it recognises the card as being Visa and not Electron.

This has only been happening for the last 3-6 months or so as previously when I took Electron payments the PDQ machine would recognise the card as being Electron. This does not appear to happen anymore, especially with UK cards. I cannot guarantee this is the case with mainland European bank cards.

As for Maestro and Solo - they are still recognised by the machine independently.