Mummys Gold festive bonus

[Rusty]

I recieved this email from Mummys Gold;
Hello David,

Celebrate the Festive Season at Mummys Gold and double your play with an exciting...

- '100% Festive Bonus*' - based on all deposits!

Note: max. Festive Bonus is £50 and will be credited to your Bonus Account.

--------------------------------------------------------------------------------

Promotion Details:

Start and End Times: 6pm ET. (10pm GMT.)
From: Thursday, December 21st, 2006
Until: Wednesday, December 27th, 2006

So I made a depdosit and claimed the bonus and recieved it no prob.
As usual my money lasted no time so I made another deposit and claimed the bonus again.
No bonus.
Why?
Because you can only claim it once!
It says so in the T&C's

Yet another misleading promotion.
I'm a sick to the back teeth of having to trawl through the small print to see where the catch is!

[KasinoKing]

Sorry you feel cheated, but it does actually say:

'100% Festive Bonus*' - based on all deposits!
Note: max. Festive Bonus is £50 and will be credited to your Bonus Account.

Not:

'100% Festive Bonus*' - on all deposits!

What that means is if you deposited say £20, then £10, then £20 again you could claim 100% each time up to £50 max. (The max is clearly stated).

If you could claim £50 bonus over & over, then I really would believe in Santa Claus!

[Mousey]

I miss these nice little 50% and 100% bonuses from Mummys and Piggs.

[onemoorebaby]

They also always say the following in the claim form box

NOTE: Only 1 Bonus is permitted per player & any additional deposits made once the Claim Form has been submitted will NOT be considered

Palace Group are fantastic and send out at lots of offers like this.

[Rusty]

Did not try to claim over £50 and did not notice the claim box.Can someone tell me what the hell difference it makes anyway if you are depositing and claiming the same amount?
This from a group I have spent plenty of money with and they wont even give me a lousey £20 bonus because I claimed in the wrong order>
You are all mistaken if you think that is the way a loyal customer should be treated.
Why not state it clearly in the email?
Anyway it will be good for me because I am now closing my accounts with the Palace group and wont play there again(pending outcome of recent telephone conversation).Everytime I get treated like muck by these people I will close my accounts.
Since the industry has its fair share of sheisters should'nt be long before I have no more accounts open and can start spending my money on something more productive.

[darkpixie]

Where do you go to claim the bonus?

[Rusty]

It is a player specific bonus by invite only.
I have just come off the phone with customer support as was going to close my accounts with the Palace Group but they were more helpfull this time and said they would look into it.
That is all I wanted rarther than just being told "you should have read the T&C's properly" which is what I got the first time.
The bonus amount is trivial but the principle is important.
If they had bothered to check my account they would have seen that I make regular deposits and very very rarely withdraw.This is because I play for entertainment first and formost and I use bonuses as a way to extend my playing time.
If they decide to give me the bonus then Kudos to them because they are making an acception for a Loyal player.That is what customer service is all about, the personal touch.
If they dont give me the bonus then they are perfectly within their rights but I will feel under_valued and close my accounts.

[Rusty]

LOL Just tried to log into my Mummys Gold account and got the following message.
"The casino refused to log you on your account has been locked."
This could be an interesting new way of dealing with complaints from Loyal customers.
I have not recieved an email from the palace group so I am unsure what is going on.I will call them Monday if I have heard nothing from them by then and update you all.

[Palace Group]

Hi Rusty,

Please PM me your account details, I want to see what happened here.
We do have a claim once term however if more deposits are made during the promotional period and the max bonus has not been taken up I am sure we can make a plan.

Look forward to hearing from you!

Regards,

Darran
The Place Group

[Rusty]

Thank you Darran I have PM'd you.