32Red

**TheVarangian** · 19th December 2006, 01:45 PM

hello everybody

I've been looking over the forums for the last couple of months and it seems 32Red customer support has a massive reputation, far ahead of other online casinos.

I was wondering what makes their customer support so good?

**umberto** · 19th December 2006, 02:18 PM

Go ahead and live chat with them.

**Swede** · 19th December 2006, 03:15 PM

Originally Posted by umberto

Go ahead and live chat with them.

Agreed, one of the very first things live chat said to me was:

"You've won? Congratulations!"

**gerilege** · 19th December 2006, 03:44 PM

Originally Posted by TheVarangian

hello everybody

I've been looking over the forums for the last couple of months and it seems 32Red customer support has a massive reputation, far ahead of other online casinos.

I was wondering what makes their customer support so good?

In general I think a good CS has at least the following features:

- Quick response time (there's an all-in-one site with less than 30 minutes guaranteed response time)
- You get accurate and not contradictive answers
- Polite and patient representative
- Proactive, they send you an email about open issues in advance
- You get the feeling of a personal relationship, not just automated emails

If these points are true for a CS, it is very likely that players are satisfied.

**chuchu59** · 19th December 2006, 03:55 PM

Originally Posted by gerilege

In general I think a good CS has at least the following features:

- Quick response time (there's an all-in-one site with less than 30 minutes guaranteed response time)
- You get accurate and not contradictive answers
- Polite and patient representative
- Proactive, they send you an email about open issues in advance
- You get the feeling of a personal relationship, not just automated emails

If these points are true for a CS, it is very likely that players are satisfied.

That about sums it all. If only they had a loyalty progam (other than red rouge) like other MG casinos for lower-stakes players.

**Simmo!** · 19th December 2006, 04:47 PM

Originally Posted by gerilege

(there's an all-in-one site with less than 30 minutes guaranteed response time)

Wow - nice

The industry's improving then

**Slotster!** · 19th December 2006, 08:08 PM

What everyone said... Plus the all important; You get treated like a valued customer...

Try 'em out - you'll never be disappointed.

**tim5ny** · 20th December 2006, 03:39 AM

32Red has set the bar far beyond most casino's reach. Play there with confidence man!

**Sodax77** · 21st December 2006, 05:50 AM

Originally Posted by tim5ny

32Red has set the bar far beyond most casino's reach. Play there with confidence man!

I agreed!

They don't use that:
Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?, Is there anything else I can help with?

**KasinoKing** · 22nd December 2006, 10:56 PM

Just got this e-mail:

Hey KasinoKing,

Just a note to say �Merry Christmas�, from all here at 32Red and enjoy a few festive games on the house with the chips that are now in your account.

Good luck with them and all the best for 2007!

Kind regards,

Pat Harrison
Operations Director
32Red Casino| Dash Casino |32Red Poker
Casinomeister Best Casino 2003, 2004 & 2005

Baring in mind I'm a low-roller who admits I only use the monthly $32 bonus to make a few bucks playing slots - I think the above speaks volumes for the 32Red team!

Thank you VERY much - and Happy Christmas to all at 32Red!