Do I have a case?

[Lord_Have_Mercy]

I played at a Micro Game Casino. My inital deposit was $200 with 100% bonus. The bonus is to be credited in a few hours automatically. So I played, won and cashed out with my own money. Im I still entitled to my bonus? No where in their terms did it state I couldn't receive it. I did the samething with CasinoShare and they credit it a few days after I cashed out. Belle Rock also did it and AllSlots.

I tried to explain them that no where in their terms did it state that I couldn't receive it. But they just insist that I don't. They are accredited but im thinking of not playing there because of the bs they keep telling me.

Part of the chat session:
You are now chatting with 'Jo '
Jo : Welcome to the Casino Support Desk. How can I help you?
ts: I was about to deposit another $300 but im now undecided because I never received my inital deposit bonus
Jo : hello Antonio
Jo : i see that you made a withdrawal on the same day that you made your first deposit, is that correct?
ts: yes, but Im still entitled to my bonus...If I lost it all before I received the bonus...would I still be entitled to it?
Jo : if you did not withdraw from the casino, you would have received the initial match bonus.. Please refer to the following link: http://www.cinemacasino.com/promoterms.asp
ts: i did and where does it says If I win and withdraw..."BEFORE I GET MY BONUS IM NOT ENTITLED TO IT???"
Jo : please hold Antonio
Jo : Antonio, please go to the following link: http://www.cinemacasino.com/match.asp#Minimum and refer to section 2.1 RULES , next to the 13th dot
ts: yes I've read it...but I never received a BONUS
ts: Until I receive a bonus...These rules doesnt apply and that only means IF a have a bonus and withdrawal before I met requirements then the bonus is lost from my bonus account
Jo : even though you did not receive the match bonus, the money was on its way to you and put on hold while security checks were done on your account. But as soon as you made a withdrawal, you forfeited the bonus.
ts: Get real
ts: LMAO
ts: on the way??? LMAO
ts: This is the only Microgame casino that has done this
ts: Im entitled to a match deposit bonus NO MATTER WHAT
ts: No where does it states I loses any bonus if I cashout before I Receive one

[Pinababy69]

I'm surprised you received a bonus anywhere on a deposit that you cashed out on. I've always been under the assumption that if you cashout, you forfeit any bonus you may have had coming for that deposit. Never even tried to claim a bonus for a deposit I withdrew. Maybe just me.

[Chipeez]

Perhaps I'm reading this wrong but this is from their terms.

# If a Player makes a withdrawal, their bonus account is reset to zero. This means that if a Player chooses to take back the money they deposited, they will lose any bonus money they may still have remaining in their Bonus Account.

But I don't really see why it would matter if you already recieved your bonus or that your bonusrequest was processed at the moment you requested your cash in.. I read it as: once a withrawal is made your bonus will be removed.

But he, just my 2ct..

[KasinoKing]

Originally Posted by Pinababy69

I'm surprised you received a bonus anywhere on a deposit that you cashed out on. I've always been under the assumption that if you cashout, you forfeit any bonus you may have had coming for that deposit. Never even tried to claim a bonus for a deposit I withdrew. Maybe just me.

Totally agree!
I am absolutely amazed that you managed to get away with this 'bonus abuse' at any MG casino!

Do you have a case? No!

[darsval]

I don't think you have a case. Anywhere I've played.... if I withdrew before I received my deposit.... I lose the bonus. I think that is pretty standard.

[jerrylee]

Agree with above posters, since you withdrew you forfeited any bonus (even though it wasn't yet awarded).
Lord_Have_Mercy you should have had more patience waiting for the bonus or emailed CS about it before withdrawing. But there's no way you'd be entitled to one after withdrawing.

[max1mike]

dont be so sure....just a few days ago, my wife played the free spin thing at blackjackballroom. won over $200, and made the required deposit in order to get the bonus cash transferred to her account...while playing on her initial deposit, she managed to amass quite a bankroll...before the bonus was credited to her account...and actually found the withdrawl button. money was in neteller 2 days later, and is now at the grocery store...or soccer , or i may have drank some of it....

where is the abuse?...she made the mandatory deposit, won, and cashed out...then they credited the bonus....if thats a concern of any casino, then they need to get their heads out of their collective asses, and credit the bonus instantly. funny how the software is able to take my cash instantly, but if i win....i get to wait....that..IMHO, is abuse. i should add that they did indeed credit her bonus even after the fact that she had made a withdrawl before them crediting her bonus

[JohnGalt]

Doesn't seem particularly abusive to me. After all, if they'd waited for the bonus, they'd have not only won, but fulfilled the wagering requirements on the bonus as well. If it doesn't say you can't do it in the terms, then why not?

[amatrine]

Wow M ax. how did she get paid so fast. I won at BJB and have withdrawn over a week ago and still waiting payment.

Ama

[EasyRhino]

The important part of cinema casino's terms is this:
[q]Any cashin request before the minimum wagering requirements are fulfilled in full will result in the bonus being removed and/or your cash-in will be token refunded to your casino account. [/q]

You cashed in before the minimum wagering requirements were fulfilled (heck, before the bonus was even deposited!).

So they're justified in not granting the bonus. But hey, if they did grant the bonus... yay!

I hope you won a lot. But it's generally better to wait until the bonus gets credited to start playing with these things.