Oh for F*%�^ sake!!!!!!!!!!!

**vinylweatherman** · 6th December 2006, 12:56 AM

Get a grip Neteller/MG

How DO we make them "wake up and smell the coffee", throw it in their face!

**vinylweatherman** · 6th December 2006, 01:00 AM

NETELLER

--------------------------------------------------------------------------------

Dear Valued NETELLER Member,

You have successfully transfered funds from your NETELLER account to a registered NETELLER merchant.

06:47 PM 05/12/2006

Total transferred to merchant: 700.00 GBP

Pantomime eh!

OH NO YOU HAVEN'T

**vinylweatherman** · 6th December 2006, 01:06 AM

I have phoned Neteller, but got cut off.

I phoned again, and got a message "all of our agents are busy"

I then got a message "we are experiencing a higher than usual volume of calls"

I JUST WANT THE NT NUMBER - why, with all this trouble is there not a fast track means of getting this information, without which, the casino will do nothing.

It is now Midnight, lets see how long this simple issue takes to resolve.

**Rusty** · 6th December 2006, 01:17 AM

I feel your pain.
I had nothing but hassle with them and changed to moneybookers who so far have been excellent.
Hope you get it sorted soon
Are you sure you are shouting and swearing enough at them?

**vinylweatherman** · 6th December 2006, 01:34 AM

Originally Posted by Rusty

I feel your pain.
I had nothing but hassle with them and changed to moneybookers who so far have been excellent.
Hope you get it sorted soon
Are you sure you are shouting and swearing enough at them?

No, But the forum has rules about "potty mouths"

Got through after 15 mins, only to be transferred because I am a VIP and they no longer have a direct line (previously it was possible to dial an extension code and divert the call yourself, now you have to be put through).

The excuse, they are doing an "upgrade", and sometimes this means that the merchant cannot connect to Neteller (strange how my money is able to leave though - surely if the merchant could not connect, it could not request the funds! - or is that too much common sense).

This is the first, and hopefully hardest part (it being Vegas Splendido and not some RTG clip joint).

Please all be environmentally friendly and add all tales of this particular "upgrade" below to see how widespread this problem is. I have no idea how long these take, but the risk must remain for the next couple of hours or so.

**SlotsWizard** · 6th December 2006, 03:19 AM

What I don't understand is why Neteller doesn't just list the NT# for each transaction on the Transaction History page.

Obviously the NT numbers aren't top-secret hush-hush intelligence data. If that were the case, they wouldn't give us the NT numbers when we ask for them. It would take me less than 2 minutes to write the code that would add the NT# to the Transaction History page.

**Mousey** · 6th December 2006, 04:06 AM

I don't understand why they don't send the NT# with that useless auto email they send out after a transaction. Then if we needed it, voil�! there it is. Once again, it must not be so very hush-hush-secret as when I email them for the NT#, they will email it to me. So why not make those irritating confirmation emails actually useful?

**vinylweatherman** · 6th December 2006, 04:09 AM

Originally Posted by SlotsJunkie

What I don't understand is why Neteller doesn't just list the NT# for each transaction on the Transaction History page.

Obviously the NT numbers aren't top-secret hush-hush intelligence data. If that were the case, they wouldn't give us the NT numbers when we ask for them. It would take me less than 2 minutes to write the code that would add the NT# to the Transaction History page.

They COULD do this, but they have told me that it might leave the customer vulnerable if someone was able to get hold of their NT codes from the statements. This might be the case now that casinos are asking for screenshots of Neteller statements, but otherwise the "hacker" would have to log into my Neteller account, and the display or not of the NT number would be the least of my worries

I phoned Splendido in the end, and they will sort it out, but I was told that they had received more e-mails than usual.
As we got chatting, I volunteered a resume of all the bugs on Mega Moolah in the hope that Microgaming can at least become aware of the existence of the coffee, even if they remain too distant to smell it!

**wangpoker** · 6th December 2006, 05:22 AM

I tried half an hour to log into my neteller this afternoon.

**sdaddy** · 6th December 2006, 05:31 AM

Originally Posted by vinylweatherman

I have phoned Neteller, but got cut off.

I phoned again, and got a message "all of our agents are busy"

I then got a message "we are experiencing a higher than usual volume of calls"

I JUST WANT THE NT NUMBER - why, with all this trouble is there not a fast track means of getting this information, without which, the casino will do nothing.

It is now Midnight, lets see how long this simple issue takes to resolve.

I usually get on live chat for the NT code. Waiting on the phone that long would be too exacerbating.