Is it fair to have your winning void?

**gfkostas** · 27th November 2006, 06:29 PM

Scenario:
"A given player has made accidently 2 or even 3 accounts. Over a period of 10 months he deposits severals times and he's down 10k. With his last deposit he manages to hit a jackpot and win 15k. He goes to withdraw and THEN the casino says: You can't withdraw due to multiple accounts."

Now while I understand both sides I have to agree that is it not fair at all to apply the rules ONLY when withdraws are made. What if he has lost a fortune? If he was not allowed to play in the first place then all his loses should be returned to him too otherwise I call it a scam. You can't take the money as if all is well and when is the time to pay up to decide to apply the rules and kick the player out.
Whether the casino knew or not at the time that he had multiple accounts is irrelevant. Once you are in and you play, You are in!
It seems that no rules can be complete enough to cover every single trick on the book therefore I would say to casinos becareful before you take a gamble on board and especially bonus whores.Why let the players sing up without checking them first just as some forums do?
...but you see casinos are too eager to take your money to the point of not even having invested on a simple safeguard which would immediately block or not allow to open a 2nd account from the same IP. They do nothing to prevent that yet they have a rule about it. They do a lot verbally but not practicaly as is the case with most of them.

Where is your line in the sand?

**Simmo!** · 27th November 2006, 07:05 PM

Originally Posted by gfkostas

If he was not allowed to play in the first place then all his loses should be returned to him

I agree on one condition. If the player has used the same signup details (by which I mean solely the name and address) on both accounts, then if the casino refuse to pay him because of a duplicate account, they should accept some responsibility for allowing this to happen and return his/her deposits IMO. If on the other hand, the player has used a different name and/or address, then unless there are unusual circumstances (which let's face it every fraudulent player will always claim there are), it could clearly be a fraudulent player (emphasis on the "could") and therefore I'd understand why they wouldn't. Also, if the casino terms are very clear (unambiguous) on this, then again, I could see why they wouldn't.

**silcnlayc** · 27th November 2006, 07:59 PM

I just found out last week I had two accounts with Captain Cooks by checking my account status. They were kind enough to close one by my request to keep me legal.

Over a period of 10 months he deposits severals times and he's down 10k. With his last deposit he manages to hit a jackpot and win 15k.

It's easy enough to find out if you have more than one account, e-mail or call them if you are unsure. I know I would for the amount of investment you are talking about! I would never leave something like that for chance....

**gfkostas** · 27th November 2006, 10:09 PM

Regardless of whether you are breaking the rules or not you should not be allowed to deposit without a check up just as what they do with the withdraws

**aka23** · 27th November 2006, 10:52 PM

If it is an accidental 2nd account, the player should be paid. If it is a fradulent account 2nd account, or bonuses were claimed on both accounts, then things get more complicated.

Belle Rock has a good policy about multiple accounts. Players are allowed to register and keep multiple accounts, so long as players only claim bonuses one time. I wish other casinos would follow their lead.

**Simmo!** · 28th November 2006, 12:59 AM

Originally Posted by gfkostas

Regardless of whether you are breaking the rules or not you should not be allowed to deposit without a check up just as what they do with the withdraws

I agree but unfortunately, that'll never happen unless regulation puts that on the agenda.

**phynqster** · 28th November 2006, 08:23 AM

From my account as a casino manager, I could care less about multiple accounts, except for a few things, It does screw up numbers as far as how many customers and unique depositers, but that is not a major concern. The only problem that I have is when it comes to bonuses. Lets say the casino offers the same bonus 3 times or for that matter only 1 time, and a player uses their allotment of the bonus, so they than use the bonus additional times on their other account. In this case it is fraud and I wouldn deny winnings on that account, but if I have a husband and wife or for that matter an entire faternity playing from the same computer on multiplle accounts as long as they are not trying to exploit the same bonus, who cares.

**KasinoKing** · 28th November 2006, 09:47 AM

Originally Posted by phynqster

From my account as a casino manager, I could care less about multiple accounts, except for a few things, It does screw up numbers as far as how many customers and unique depositers, but that is not a major concern. The only problem that I have is when it comes to bonuses. Lets say the casino offers the same bonus 3 times or for that matter only 1 time, and a player uses their allotment of the bonus, so they than use the bonus additional times on their other account. In this case it is fraud and I wouldn deny winnings on that account, but if I have a husband and wife or for that matter an entire faternity playing from the same computer on multiplle accounts as long as they are not trying to exploit the same bonus, who cares.

WOW! A casino manager with common sense!

As to the original question: No, of course it's not fair!
It's all to easy for the casino to put the onus on the player to stick to all their T&C's, and then only bring up the rule breach when it suits them.
The casino must have a data base of all their players - how difficult can it be to spot if someone has opened more than one account?

It is possible to open more than one account by accident - despite keeping quite good records, I have even done it myself! But one has to wonder if the player in question did it accidentally or on purpose. I would say that if they were opened within about 6-months of each other, then it was deliberate.

**gfkostas** · 28th November 2006, 08:56 PM

Originally Posted by phynqster

Let's say the casino offers the same bonus 3 times or for that matter only 1 time, and a player uses their allotment of the bonus, so they than use the bonus additional times on their other account. In this case it is fraud and I would deny winnings on that account, but if I have a husband and wife or for that matter an entire faternity playing from the same computer on multiplle accounts as long as they are not trying to exploit the same bonus, who cares.

You would deny their winnings which sounds fair enough but I take it you wouldn't refund their losses? It's a fraud only IF they win? why wait for someone to win in order to do a check up?. You let the scammer in and then you scam him with some dirty tactics?

"I will let you gamble but if you win you can't withdraw". Doesn't sound fair to me even if we have to do with people who want to abuse the promotions.
To kill is to kill and it belongs at the same level of consciousness. Simiraly to scam is to scam and it doesn't matter what's the justification behind it or who does it with whatever pretext. Stop someone before he wagers his money or take the consequences.

Does the end of scammers justify the means?

In my mind a serious casino would do a check up on all new sing ups prior to letting them deposit/take any promotions. It's easy to set up a script that won't allow multiple accounts from the same Ip,email,address etc. but why it's not in place?

It is my opinion that all accounts should be supervised prior to becoming "live".

**silcnlayc** · 28th November 2006, 09:04 PM

In my mind a serious casino would do a check up on all new sing ups prior to letting them deposit/take any promotions. It's easy to set up a script that won't allow multiple accounts from the same Ip,email,address etc. but why it's not in place?

I agree, they should have some kind of "stopper", "notifier". "flag" or whatever they want to call it to mark an account with the same address, e-mail or whatever, but as the T&C's state, It is not the casinos problem to "check" up on each and every new account created if the information is correct and the deposit information all coincides.

The T&C's state that it is up to the player to be aware if they have more than one account and until this changes, players MUST be more aware of where they open accounts at and if unsure, check BEFORE making a deposit, especially a large one. It takes 5 minutes at the most to be informed. Worth the peace of mind.