Neteller

[PackerBacker]

I've been getting an error message everytime I try to log in to Neteller this morning. Anyone else having a problem?

 

[kingfile64]

ME 2

 

[lots0]

logged in no problem at all.

 

[kwblue]

I logged in without a problem also.

 

[dominique]

I can't login.

maybe a problem with US states?

 

[gaputernut]

I can get in no problems.....SC here

 

[Timmer]

Received an error about 30 minutes a go but it seems to be working just fine now.

 

[PackerBacker]

I still cannot log on. I emailed support this morning and have not received a reply.

 

[paul02085]

If you sign in from their main web page it will work. If you try to sign in from a "favorite" listing it will not.
Found this out from 2+2. Should work.

 

[PackerBacker]

That worked. Thanks!

 

[vinylweatherman]

Maintenance

This was deliberate "Scheduled Maintenance". There is a near 80% chance of this happening on Monday. It cannot be predicted as Neteller do not tell their users in advance, and will occasionally switch the days to confuse me once I get used to it being Monday. (It was Wednesday, but they decided to switch to Monday a few months ago).
A small number of casinos seem privvy to this information in advance, and publish it on their message of the day.
To determine if this is the problem type the URL for Neteller in directly, and the home page will either have the usual register and sign in or a maintenace outage message.

 

[tennis_balls]

in a total panic, i just logged in to neteller. whew! my $1.99 is still secure.

 

[frufrugirl]

lol!.........nice rocks!

 

[winbig]

lol!.........nice rocks!

Mine's better! nya, nya, nya, nya, nya!

[/derail]

 

[The Watchdog]

Weird

If you sign in from their main web page it will work. If you try to sign in from a "favorite" listing it will not.
Found this out from 2+2. Should work.

Why this happens? something regarding cookies ?

 

[sdaddy]

Anyone else now having trouble logging in with Firefox?

I can still log in with IE.

 

[winbig]

Anyone else now having trouble logging in with Firefox?

I can still log in with IE.

I just logged in via Firefox just fine...

 

[winbig]

If you sign in from their main web page it will work. If you try to sign in from a "favorite" listing it will not.
Found this out from 2+2. Should work.

Unless they just changed something, this is untrue. I just tested it by going in from my bookmarks and it worked just fine.

 

[TrixSlice]

When will NETELLER offer a downloadable statement of your account?

 

[vinylweatherman]

!!

I think a more important issue is that of timeouts. Yet again I have had the misleading error message at a Microgaming casino to "try again later", but finding the funds have left my Neteller account.
While timeouts will happen, it should at least fail safe, and it is about time the error message was changed as it is highly misleading to suggest that the player simply "try again" without first checking with Neteller that the funds have not gone into limbo.

I have suggested this time that the merchant server for the casino send back a receipt to Neteller to confirm the funds have arrived in the casino account, and only on receipt of this would the funds be removed from the Neteller account. Currently, Neteller sends an "NT" code, and the success of sending this seems enough to have the funds removed from the account. It seems the timeout happened after this, leading to the code arriving, but not the funds, so the transfer to the casino did not happen.
While it can be sorted by quoting the offending NT code to the casino, this can be a pain, as first it is necessary to phone Neteller, and then phone the casino. Depending on standards, this could involve being "on hold" in two queues. I would far rather just try again later without the hassle.

I do not know in which waste paper basket this suggestion will be filed, and whether the filing will be by Neteller or Microgaming.

 

[Mousey]

I think a more important issue is that of timeouts. Yet again I have had the misleading error message at a Microgaming casino to "try again later", but finding the funds have left my Neteller account.
While timeouts will happen, it should at least fail safe, and it is about time the error message was changed as it is highly misleading to suggest that the player simply "try again" without first checking with Neteller that the funds have not gone into limbo.

...........

This problem is driving me nuts. I want to play when I want to play. I don't want to deposit and then have to jump through hoops emailing back and forth between the casino and NETeller just to get my measley $25/$50 credited to my casino account. It's been a long time since I encountered the timeouts, but during the last week or so it's a regular occurrence.

2 out of my last 3 deposits have gone into limbo. The casino software says there was a problem contacting NETeller try again later. Meanwhile, NETeller sends me one of their autoemails saying the transfer was 'complete'. So here I sit waiting to hear from NETeller for my NT# which I will have to email to casino CS, and then it'll be this afternoon (if I'm lucky) before it gets credited to my casino account. grrrrrrr....

 

[SlotsWizard]

This problem is driving me nuts. I want to play when I want to play. I don't want to deposit and then have to jump through hoops emailing back and forth between the casino and NETeller just to get my measley $25/$50 credited to my casino account. It's been a long time since I encountered the timeouts, but during the last week or so it's a regular occurrence.

2 out of my last 3 deposits have gone into limbo. The casino software says there was a problem contacting NETeller try again later. Meanwhile, NETeller sends me one of their autoemails saying the transfer was 'complete'. So here I sit waiting to hear from NETeller for my NT# which I will have to email to casino CS, and then it'll be this afternoon (if I'm lucky) before it gets credited to my casino account. grrrrrrr....

This just happened to me this morning for the first time. I deposited without a problem last night. Now I have emailed the casino with screenshots and since they are notoriously slow for email support and since it's the weekend, I don't expect to see my money in there until Monday.

Remember the thread a while back that addressed Microgaming's double-up feature and that if you put your mouse over the balance it shows your new balance after the result of the double-up, before you even select a card?

And then someone said that this was a "slippery slope" as far as what choices will be predetermined by the server, even when it may appear that the player can affect the outcome?

Perhaps this is the bottom of that slippery slope.

Their server has randomly selected YOU as someone who will lose your deposit. They just saved you a lot of time and trouble (such as playing games, getting excited, etc.) by simply not crediting your account in the first place. Thank you for playing.

I have a sinking feeling that the reason for the timeouts is because Neteller is working on blocking US residents.

I guess it will be back to the old Debit Card for me. I noticed that MasterCard has now started charging an 0.8% "International Transaction Fee" which they never used to charge. I never even received a notification about this new charge. But if the deposit actually goes through, then it's certainly worth it.

 

[Mousey]

This just happened to me this morning for the first time. I deposited without a problem last night. Now I have emailed the casino with screenshots and since they are notoriously slow for email support and since it's the weekend, I don't expect to see my money in there until Monday.

.....

I have a sinking feeling that the reason for the timeouts is because Neteller is working on blocking US residents.

....

I didn't say it, but I have a similar feeling. I also think that, for the time being, they are shifting their server and CS resources away from U.S. customers and we get the timeouts and delays.

 

[vinylweatherman]

US Blocking

This Neteller timeout problem has been around for ages. I don't think it has anything to do with blocking US players.
I believe the problem lies with the casino e-cash processors. I phoned Neteller for my NT number, and asked them if their system showed anything. They said there system gave no indication of a timeout on the transaction. The casino said that they had the NT number authorising the deposit (and thus could credit it manually once I confirmed it), but the funds themselves had not transferred. The casino rep is able to log on to the web and manually "pull" the funds associated with the NT number and complete the process.
My main gripe, other than the misleading error message for newbies, is that it is up to ME to chase up Neteller for the NT code, then contact the casino for the credit. If CS is poor, or no phone option is available, this process can take ages.
All was well in my case, I lost the urge to play that evening so went over to Golden Reef later that night and deposited 300 by credit card, this turned out to be the best move I have made in ages!!!! (See winner screenshots & 5 scatters/wilds threads).
I then went back to the original casino, and lost my deposit on slots exhibiting the more usual behaviour

 

[SlotsWizard]

My main gripe, other than the misleading error message for newbies...

Since I have never encountered this problem in the 9 or 10 months that I have been using Neteller, I qualify as a newbie? Sweet!

is that it is up to ME to chase up Neteller for the NT code, then contact the casino for the credit. If CS is poor, or no phone option is available, this process can take ages.

AMEN! What a royal pain! - After first trying live chat but not getting anyone I sent an email. 8 hours later (with no response) I decided to try Live Chat again:

Old Attachment (Invalid)



Here's a BOLD-ASS thought - why doesn't Neteller just add a column in the transaction history for the freaking NT confirmation number?? If something was declined etc then just leave it blank for that transaction.

 

[AussieDave]

I have a sinking feeling that the reason for the timeouts is because Neteller is working on blocking US residents.

I had a delay over at 7Slutans last night, although it hit my account, it didn't show till I entered a game. Normally a NT transaction is super quick, but, it seemed to hang for ages in the banking section as if it's connection was being throttled.

With the news that's come out in this thread:
https://www.casinomeister.com/forums/threads/something-scary-from-canada.14922/

I wouldn't at all be surprised if your gut feeling is not far from the mark

 

[AussieDave]

Whilst on the conspiracy trail...

Who remembers the thread about Neteller asking for people's Social Security # for proof of ID.

It was a long time ago maybe 3 or 4 years ago. There were rumours then that NT was in bed with the some US gov Depts or @ least the IRS.

Does anyone else find it a little bizarre given that NT handles billions of dollars in gambling wages each year, that they've been able to fly under the radar for all these years...

I wouldn't be surprised if (going on the above link) if a lot of high turn over US Neteller accounts have not been handed over to Big Brother already, probably been going on for ages...

 

[Simmo!]

I tried using my Neteller ATM card today and three seperate cashpoints said there was a problem with the transaction and couldn't dish out the Moolah. And yes I checked the balance before I left home

Dunno if this is linked but it's the first time it's happened

 

[SlotsWizard]

Unfortunately I think I have pretty much reached the point where I have no choice but to be finished with online gaming.

I uninstalled all except 5 casinos and one poker room the other day. I'm still waiting for the $100 I "deposited" 10 hours ago to find its way into my account. After I lose that deposit I'll cash in my comp points and uninstall that casino and 3 others, leaving one last casino, who I am waiting on for $250 in comps. Then I'll get rid of them too but I will leave the poker room because I can play freerolls there. Yippee.

 

[Dewberry]

Same problem here. Like Slotsjunkie, I'm waiting for a deposit of $100 to appear in my casino account due to Neteller/casino error several hours ago.
What a pain.

Same thing happened yesterday with a different casino but that was straightened out within an hour or so.

 

[Mousey]

**heavy sigh** And here I am again... waiting on yet another deposit to find it's way into my casino account. I emailed NETeller, they sent me the NT #. I sent the NT# to the casino a couple of hours ago. So here I sit.

NETeller VIP CS says they are working to get this problem sorted out. I know they are, but dang...

 

[Dewberry]

Well, I'm back again too - why oh why did I go and deposit again with Neteller???

Still haven't received the first one - casino tells me the NT I gave them doesn't match their records. Neteller says it's the correct one.
Worse than that is that I received an email from casino stating that Neteller won't give them client information so nothing can be done until I give them the correct NT #!!!

What is happening with Neteller?? This is extremely frustrating, and by the looks of it, expensive for me.

 

[Dewberry]

Well, I'm going to bed now and with any luck, both my casino accounts will be funded by tomorrow morning.

This is reminiscent of the total chaos with Neteller many months ago - I'm still down $50 from that fiasco.

 

[Mousey]

My most recent 'lost' deposit (attempted around 7 p.m. last evening) is still out there in cyberspace. I did receive an email from casino CS at 4:43 a.m this morning.

Thank you for your e-mail.

We thank you for all your efforts in obtaining these details.

I have logged a timeout request with the relevant department to have your funds retrieved on your behalf.

This will be attended to shortly.

Still nothing in my account. All the MG casinos must have a terrible back log of 'missing' deposits to contend with.

I deposited at Global Player Friday night with no problem. I may try ClubUSA (RTG) this morning. I'd like to play a little bit before the weekend is over.

 

[KasinoKing]

**heavy sigh** And here I am again... waiting on yet another deposit to find it's way into my casino account. I emailed NETeller, they sent me the NT #. I sent the NT# to the casino a couple of hours ago. So here I sit.

NETeller VIP CS says they are working to get this problem sorted out. I know they are, but dang...

You just reminded me of another advantage of not withdrawing my funds all the time like most of you guys here do...

 

[Dewberry]

Mousey, I think you are right.

I had no problem depositing at INetBet but both deposits at MG casinos (different groups) never made it there.

It is the same problem at both - the NT number Neteller gave me does not match the one the casino has.

In the long run, I will probably save money because if it's not sorted out, I won't be depositing again.

 

[SlotsWizard]

26 hours later, my deposit is now in my account. I had to get hold of someone in Live Chat to do it.

 

[Simmo!]

And the ATM card worked today - yay

 

[vinylweatherman]

Don't forget.

Don't forget,

Monday Maintenance tomorrow. They don't tell the players, but very likely Neteller will be screwed up for a few hours at around 2am ET.

This has been the case the last few Mondays, and it seems there must be a fair bit of "Mainteinance" to get done.

I have not had trouble due to me playing more of my lucky streak in Golden Reef. I have an offer at Jackpot Factory, and plan to get it in before the maintainence.

Given that Neteller told me they saw no problem, seems odd they admit to be "working on it".

 

[Mousey]

Don't forget,

Monday Maintenance tomorrow. They don't tell the players, but very likely Neteller will be screwed up for a few hours at around 2am ET.

This has been the case the last few Mondays, and it seems there must be a fair bit of "Mainteinance" to get done.

I have not had trouble due to me playing more of my lucky streak in Golden Reef. I have an offer at Jackpot Factory, and plan to get it in before the maintainence.

Given that Neteller told me they saw no problem, seems odd they admit to be "working on it".

When I had to email NT support for yet another NT number and apologized for the repeated requests they replied with the necessary info and:

Hello Again!!!

......
We really are trying to fix this, I'm sure you think I'm fibbing but its
true, really! lol

Thank you for your patience.

I deposited at ClubUSA today. The deposit took much longer than usual and I was holding my breath that it wasn't going to time out. It came thru ok. I deposited at Hype this afternoon and it timed out. Chat was up and my account was credited promptly. My wayward deposit to a Fortune Lounge casino (from last night) however, still has not been credited and chat tells me that the financial people won't work on the time outs till Monday. Great.

Hopefully maintenance at NETeller tomorrow will fix whatever the problem is.

Just a thought. Is this time out thing only affecting those of us in North America? What about you folks on the other side of the pond? No problems w/NETeller time outs?

 

[w2album]

Just a thought. Is this time out thing only affecting those of us in North America? What about you folks on the other side of the pond? No problems w/NETeller time outs?

Unfortunately not 3 time outs in 2 days. ( 1 MG casino 2 on other groups ) Mailed NETeller CS for nearly 24 hours ago for the NT code no answer jet. Great service. Last time I had to wait 36h for an answer time to change to another payment method I think.

 

[mgibson99]

I think a more important issue is that of timeouts. Yet again I have had the misleading error message at a Microgaming casino to "try again later", but finding the funds have left my Neteller account.
While timeouts will happen, it should at least fail safe, and it is about time the error message was changed as it is highly misleading to suggest that the player simply "try again" without first checking with Neteller that the funds have not gone into limbo.

I have suggested this time that the merchant server for the casino send back a receipt to Neteller to confirm the funds have arrived in the casino account, and only on receipt of this would the funds be removed from the Neteller account. Currently, Neteller sends an "NT" code, and the success of sending this seems enough to have the funds removed from the account. It seems the timeout happened after this, leading to the code arriving, but not the funds, so the transfer to the casino did not happen.
While it can be sorted by quoting the offending NT code to the casino, this can be a pain, as first it is necessary to phone Neteller, and then phone the casino. Depending on standards, this could involve being "on hold" in two queues. I would far rather just try again later without the hassle.

I do not know in which waste paper basket this suggestion will be filed, and whether the filing will be by Neteller or Microgaming.

I have had the same "timeout" issue with my last 2 deposits. Yes, its a pain having to call Neteller to get the NT number, then having to call the casino to give it to them. The good news (if you can call it that) is that the casino straightened it out pretty quickly the first time (less than an hour), but when you're ready to play and have a limted amount of time, an hour is a long time. The 2d time happened about 2 hours ago, and the funds are still not in my casino account.

 

[belgamo]

Anybody else notice that instacashes are taking a couple of days extra to clear. Seems like for a bout a month now.
I too agree , timeouts are becoming very prevelent, been running into this several times a day for the past several days.

 

[vinylweatherman]

Slow

Although I only had the one timeout, I am noticing that all my deposits hang for AGES before completing. These used to go through quickly, and it was only credit card deposits that took time.

 

[ergopro]

My deposit was declined but my card was debited...
Been waiting for an email reply from Neteller accounting for 6days now...
Nothing...
My bank told me that unless Neteller cancels the transaction, I have to wait 21days for it to clear automatically...

 

[Mousey]

I think I finally have all my transactions cleared up. Took a couple of days at one of the FL casinos, because their financial people who handle time outs only work Mon - Fri. In times past, if I am able to contact live chat immediately following such a time out they usually credit it without much delay. I was unable to connect w/live chat at the time, thus the long wait to get my account credited.

I deposited at Villento last night and the NETeller transaction took forever to process (I sat holding my breath with fingers crossed) but it eventually came through ok.

 

[w2album]

Unfortunately not 3 time outs in 2 days. ( 1 MG casino 2 on other groups ) Mailed NETeller CS for nearly 24 hours ago for the NT code no answer jet. Great service. Last time I had to wait 36h for an answer time to change to another payment method I think.

It took about 46h to clear up these transaction 40h for NETeller to supply the NT code , 6h in the casinos end . What a mess. And to day it happened AGAIN ( MG-casino) . Seems to me that about 1 :4 or5 transactions goes in the ditch. To me NETeller is no longer a reliable service. Shame.

 

[tennis_balls]

Neteller card

sorry.....double-posted....just ignore this ok?sex! sex! sex!............keep gambling.......let it ride you pussy!.....eat more candy.........praise tennis_balls!.....make a post and then go back to surfing porn

 

[tennis_balls]

Neteller card

I did go ahead and order a neteller card today. The fees are hard to swallow, but I suppose it might be nice to have one should my bank suddenly panic and stop allowing neteller deposits.

Has anyone ever used a neteller card to make a point-of-sale purchase? (the fees are a bit lower for this option than for ATM withdrawal)

 

[jetset]

I've had a Neteller card for some time, and whilst I have never needed to use it for point-of-sale purchasing, I can vouch for the fact that it works in many parts of the world on ATMs. But you're right - the charges sting.