Club World (USA)

[suzecat]

Payouts at Club USA, which had heretofore rivaled Inetbet's expediency, seem to have slowed to a crawl. Anyone have any info on this?

[Simmo!]

Actually, a bit like 32Red, Club USA (and UK & Euro) do operate a kind of "ad-hoc" weekend cashouts policy I believe. Most casinos operate a 5 day week accounts department but I know through chatting with them in Vegas that they want to try and look after players at weekends too - but being new it's a kind of "unadvertised" service right now to assist in managing expectations I would guess.

Wouldn't surprise me if it turns up today or tomorrow Suze. They certainly seemed keen to try and impress and judging from your comparison to iNetBet, sounds like they are on the right track, which is always welcome for an RTG - lol.

[spearmaster]

I second Simmo's opinion.

[mikekloeg]

got alwash paid within 6 hours olso on saterday
and somthimes within 5 minutes
can i recommed them?
anser is



and just cashed out again 500 euro
goodluck

[clubworld]

Hi

I try and avoid posting as much as possible since actions speak louder than words however in this case I hold my hands up and apologise for the delay.

Most of our members are used to very fast withdrawals as mikekloeg wrote, sometimes within minutes. The only time there is any delay is if we require docs being sent to us to prove credit card holder verfication or there are other security issues the auditing dept wish to clear up first.

I apologise to suzecat for having to wait 11 hours for her withdrawal, this is due, as Simmo correctly wrote, to our ad hoc withdrawal system over the weekend. We are looking to improve this service in the near future.

I firmly believe that our customer service and operation in general is of the highest integrity and reliability. We intend to keep it that way and improve in areas our members feel we may be lacking.

Please address any questions or feedback to accountmanager@clubworldcasinos.com and I will reply.

Thanks

Jason

[greedygirl]

Originally Posted by clubworld

Hi

I try and avoid posting as much as possible since actions speak louder than words however in this case I hold my hands up and apologise for the delay.

Most of our members are used to very fast withdrawals as mikekloeg wrote, sometimes within minutes. The only time there is any delay is if we require docs being sent to us to prove credit card holder verfication or there are other security issues the auditing dept wish to clear up first.

I apologise to suzecat for having to wait 11 hours for her withdrawal, this is due, as Simmo correctly wrote, to our ad hoc withdrawal system over the weekend. We are looking to improve this service in the near future.

I firmly believe that our customer service and operation in general is of the highest integrity and reliability. We intend to keep it that way and improve in areas our members feel we may be lacking.

Please address any questions or feedback to accountmanager@clubworldcasinos.com and I will reply.

Thanks

Jason

Top-notch stuff.

Not only is the player paid in only 11 hours on a Saturday, but an (absolutely unneccessary) apology is made in public with this thread in less than five hours from the point of the original post.

This is the sort of standard all operators should strive to achieve. Well done!

[Trezz]

Originally Posted by greedygirl

This is the sort of standard all operators should strive to achieve. Well done!

totally agree gg.

Top marks

[johnwater]

Don't have any complaints about this place and this thread confirms my faith in them.

Well done Jason and Club World

[Simmo!]

And don't forget they also volunteered to sponsor a Slot Junkies competition with a prize up to $1,500 this month

http://www.casinomeister.com/forums/...k-october.html

[kwblue]

They are definitely a top notch casino. Sorely needed these days.

Good work Club World!