What makes a casino succesful?

[Flyer187]

Just speaking from experience, the 3 things i'm looking for are -

- Quality and variety of games (Microgaming by a mile at the moment, however others are improving)

- Cashout times

- Most important, quality of customer service

I also think the services or teams that a casino chooses to associate itself with will always improve the image of the proprietor - e.g. 32 Red now sponsoring Aston Villa FC, Mansion Casino sponsoring sports events, etc.

[frufrugirl]

For advice to Casino's I would say "keep it simple, keep it clean, keep your csrs, then you will keep your customers!!"

[CasinoForumu]

Thay may open forums on their sites.With this way, they will seem more honest.And will be able to listen their players on same time,for free.

[frufrugirl]

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***************I LOVE THAT IDEA !!!!!! **************

LOVE IT LOVE IT LOVE IT........

[gfkostas]

In fact feelings create context. In essence this means that casinos motive, which arises from the principles that they are commited to,determines their capacity to understand and, therefore, give significance to their actions and conduct. Having no or limited capacity to understand the mechanics behind the ''being at service'' consciousness will ultimately lead to disaster sooner or later.
Moreover the attachment or even worse addiction with 'profits' that many casinos have should be abandoned. Repetitive satisfaction of the desire satiation cycle leads to habituation which may escalate in vulnerable companies to severe craving and addiction where players needs are ignored.
In addition as it's commonly seen addictions supersede rationality and company-preservation despite even severe consequences thus the "goal" for profits becomes more important than keeping the casino alive in itself for to "get rich" really means to "be rich" and not the other way around. Getting a couple of players $uckered out may momenteraly satisfy certain egocentric positionalites but at the end we all know that in order for a casino to stay aline there has to be something at the core of things which is far higher than "making profits" mentality

[Stone]

Hi guys

My name is Stone and I'm in the Online Gambling industry. I have gone through what you have posted here and would really like to find out what you think should be done to up the state of customer care in this industry.

Because we do not get to personally meet most of our players it becomes very difficult to gain their trust, especially after they have had a bad experience elsewhere. We do our best to meet the player's ever changing and sometimes tailor made demands. We also treat our player's the same, regardless of their account balance. An exception obviously applies to VIP players who would have a dedicated team deal with their every request.

Also, which casinos have given you great care? I would really like to see what they do so we can do the same in our operation.

I would really appreciate a top 10 list if I may.

I value your responses and will see to it that these are implemented as soon as possible should I find them feasible. I will go as far as giving the best responses access to a $200 Free Play Bonus promotion. Please e-mail your answers to the below noted address.

All responders that qualify will get access to this promotion. Trust me!

I am looking forward to your responses.

Stone
customercarebonus@yahoo.com

[Simmo!]

My name is Stone and I'm in the Online Gambling industry.

Can you clarify which casino you are from please Stone?

Mansion Casino sponsoring sports events, etc.

FYI Mansion have given up sponsoring sports events. They now sponsor Tottenham Hotspur.

[Stone]

Hi Simmo!

I am unfortunately not able to give this information at this time. I only have the power to make service decisions and this would be putting us in a bit of a legal position as far as Marketing and exposure is concerned.

I am from a very reputable group. We hold 10 casino brands and 3 Poker rooms. We have been around since 2000 and I think that our customer care is quite decent.

Thank you for your response.

Regards,
LeRoi

[gfkostas]

Hi guys

My name is Stone and I'm in the Online Gambling industry. I have gone through what you have posted here and would really like to find out what you think should be done to up the state of customer care in this industry.

Because we do not get to personally meet most of our players it becomes very difficult to gain their trust, especially after they have had a bad experience elsewhere. We do our best to meet the player's ever changing and sometimes tailor made demands. We also treat our player's the same, regardless of their account balance. An exception obviously applies to VIP players who would have a dedicated team deal with their every request.

Also, which casinos have given you great care? I would really like to see what they do so we can do the same in our operation.

I would really appreciate a top 10 list if I may.

I value your responses and will see to it that these are implemented as soon as possible should I find them feasible. I will go as far as giving the best responses access to a $200 Free Play Bonus promotion. Please e-mail your answers to the below noted address.

All responders that qualify will get access to this promotion. Trust me!

I am looking forward to your responses.

Stone
customercarebonus@yahoo.com

I beleive I've already made some valid and worthwhile suggestions. Can I get the bonus?

[The Watchdog]

Hi guys
My name is Stone and I'm in the Online Gambling industry. I have gone through what you have posted here and would really like to find out what you think should be done to up the state of customer care in this industry

Way easy my friend.

My advise ----> READ FROM HEAD TO TOE THE EVIL ONES SECTION ...

Once you have done that... MAKE SURE NOT TO DO THOSE MORONIC, INCOMPETENT AND NON-PROFESSIONAL MOVES..

Some other stuff could be considered, but that section pretty much summarizes all mayor royal screw ups by gambling sites.