FYI - Mansion Casino Bonus

[spearmaster]

I played at Mansion recently and thought I'd take advantage of their bonus. After busting out, it appears I did NOT meet the requirements for the bonus.

A few back and forth e-mails did not solve the problem - so I will accept that I wasn't entitled to the bonus if Mansion will accept the fact that their offer is misleading.

Following are the terms of the bonus:

We are now giving away our best value bonus yet. Deposit and start playing at MANSION Casino today and we'll give you up to GBP 250 FREE (or currency equivalent)!

For each of your first five (5) deposits MANSION will credit your account with an additional 50% of the amount deposited (up to a maximum of GBP 50 per deposit), subject to the wagering requirements below:


Wagering Requirements
Our bonus program is designed to help you play for longer. In the interest of fair gaming, we ask that you meet certain wagering requirements for all bonuses. The requirements for each bonus are:
Bonus Wagering Requirement
Each Deposit Deposit plus bonus awarded 10 times

Once the wagering requirements have been met the bonus amount will be released to your playable casino credits.

e.g. If you deposit GBP 100, we will place a FREE GBP 50 into your MANSION account once you have wagered GBP 1,500.


How to Meet Your Wagering Requirements
All MANSION Casino games count towards meeting your wagering requirement - no games are excluded. Every wager contributes to your wagering requirement. However, the percentage contribution of each wager does vary by game. Please refer to the chart below for the per bet contribution by game.


Game Per-bet Contribution to Wager Requirement
All Slots Games 100%
Keno 100%
Hold 'em Poker 50%
Jackpot Stud 50%
Draw Hi Low 50%
Sic Bo 50%
War 50%
All Video Poker Games 50%
Baccarat 50%
Roulette 50%
Blackjack 10%
Single Deck Blackjack 10%

Once Your Bonus Has Been Released
Once released, bonus credits must be wagered only one (1) time before they may be withdrawn as cash.

By default, your cash balance will always be wagered before bonus credits. If you prefer to wager your bonus credits before wagering your available cash balance, please contact Customer Services.


Bonuses expire if wagering requirements are not met within 30 days of issuance.

Bonuses will be released to your account once you have reached the wagering requirement.

On your FIRST deposit, you will be required to wager the amount of your deposit plus the bonus amount ten (10) times before your first 50% deposit bonus of up to GBP 50 or currency equivalent is released.

On your SECOND deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

On your THIRD deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

On your FOURTH deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

On your FIFTH deposit, you will be required to wager your deposit plus bonus ten (10) times before your bonus is released (up to GBP 50 or currency equivalent).

Upon release, bonus credits must be wagered one (1) time before they may be withdrawn as cash.

Cash is always wagered before bonus credits.

General Terms

To qualify for this bonus, you must be a MANSION Member, at least 18 years of age, and have agreed to both the MANSION Terms & Conditions and the MANSION Withdrawal Policy.

MANSION reserves the right to revoke or nullify promotion entitlements to players who appear to participate in strategies intending to profit from promotional bonuses or violate the applicable terms for any reason at any time.

So, to reiterate - this is NOT a deposit bonus. It is a wagering bonus - you MUST meet the playthrough requirements of 15 x deposit x contribution % BEFORE you will be credited with a bonus. Zeroing out (losing your deposit, or going below 1 credit) does NOT entitle you to collect the bonus - only meeting the playthrough requirement does.

Mansion should do the following:

1. Point out that losing your deposit does not in itself entitle you to the bonus
2. Refrain from calling this a deposit bonus - it is NOT.

Mansion may be a safe place to play, and has a very good reputation. But I for one shall not return until they can get their terms and conditions up to snuff.

[soflat]

I think it is pretty clear.

It does not say you get a bonus by losing your money.

And the bonus amount is based on the deposit amount and number of times you deposit. Thus it is a deposit bonus.

[rtmlam]

So, to reiterate - this is NOT a deposit bonus. It is a wagering bonus - you MUST meet the playthrough requirements of 15 x deposit x contribution % BEFORE you will be credited with a bonus. Zeroing out (losing your deposit, or going below 1 credit) does NOT entitle you to collect the bonus - only meeting the playthrough requirement does.

Mansion should do the following:

1. Point out that losing your deposit does not in itself entitle you to the bonus
2. Refrain from calling this a deposit bonus - it is NOT.

Agreed, if I am reading this right. It is one thing to have a wager requirement for cashing out on a bonus, but quite another to advertise a deposit bonus and require that you meet a wager requirement to rec. your deposit bonus. Disappointing to say the least. I certainly will not be making any deposits here.

[spearmaster]

Originally Posted by soflat

It does not say you get a bonus by losing your money.

The industry standard is that if a deposit is lost, PT requirements are considered to have been met. Thus it stands to reason that they should state this fact because it departs from the norm.

And the bonus amount is based on the deposit amount and number of times you deposit. Thus it is a deposit bonus.

The bonus amount is based on the amount played through. A deposit alone does not entitle you to the bonus - therefore it is not a deposit bonus. Furthermore, assuming you have lost your first deposit, in order to meet the terms of the first bonus, a further deposit must be made - which, in turn, subjects you to the playthrough requirements for the second deposit as well.

[soflat]

Originally Posted by spearmaster

The bonus amount is based on the amount played through. A deposit alone does not entitle you to the bonus - therefore it is not a deposit bonus. Furthermore, assuming you have lost your first deposit, in order to meet the terms of the first bonus, a further deposit must be made - which, in turn, subjects you to the playthrough requirements for the second deposit as well.

I just rechecked it, and the bonus amount IS based on the deposit amount (50% of deposit, not 50% of amount wagered).

These are very well-written and clear T&Cs.

[spearmaster]

Again, I reiterate - you are not entitled to the bonus solely upon the basis of making a deposit - thus it is not a deposit bonus.

This post is for information only. I have already accepted that I am not entitled to the bonus, and it is my own fault for not checking with support before making my deposit, playing, and losing my deposit.

The bonus conditions, however, DO deviate from the norm so I am making this plainly clear.

[vinylweatherman]

That seems an unnecessarily convoluted way to implement a wagering reward. Littlewoods casino have the same deal, but sum it up in a single sentence, basically wager £1000 to receive the free £50, once per player per month.
The Mansion deal is misunderstood as a deposit bonus. It is probably the case that if you deposit more and continue wagering the bonuses should all be released as and when the playthrough is met.
To reduce the inconvenience, it is probably best to find out if all the deposits can be made in order before wagering for the release of the reward bonuses.
With this complication I would expect to find a tool available to track wagering.

I posted previously that there is no such thing as "standard", just things that most casinos do and some don't, and vice versa.

The acid test is do they award the bonuses when the required playthrough is eventually met on later deposits made and played in the 30 day period allowed?

[MANSION Casino]

The bonus is a deposit bonus because the amount of bonus “earned” is factored to the deposit i.e. 50%

The amount to be wagered is 10 X the deposit amount plus the bonus so it is in fact like saying wager 15 times the deposit amount – the post is correct in this.

With regards to zeroing out on the bonus – if you wager and lose your deposit you do not get the bonus released BUT if you make another deposit then the wagering with that deposit goes towards releasing the first deposit bonus – so if you lose your initial deposit that does not mean that you have lost the bonus entirely – you can still “release” it by making another deposit and wagering the required remaining amount.

This will all change when we release the new deposit bonus next month as the player will receive the bonus up front and the only restriction would be to have a withdrawal restriction based on turnover.

[spearmaster]

The bonus is a deposit bonus because the amount of bonus “earned” is factored to the deposit i.e. 50%

A deposit bonus is when a bonus is granted for making a deposit. You may factor a bonus to a deposit but this is in NO way a deposit bonus - it is much more like a prize that a player wins when he achieves 15x playthrough.

You may argue this all you like - but every other "deposit" bonus available online is a bonus paid for the player MAKING a deposit.

With regards to zeroing out on the bonus – if you wager and lose your deposit you do not get the bonus released BUT if you make another deposit then the wagering with that deposit goes towards releasing the first deposit bonus – so if you lose your initial deposit that does not mean that you have lost the bonus entirely – you can still “release” it by making another deposit and wagering the required remaining amount.

And in so doing run into the playthrough requirements for the second deposit AS WELL.

I'm glad to see you're changing your bonus - but please, don't expect us to have to argue about how clear your terms and conditions are, as well as your description of a "deposit" bonus.

The current description - as well as your explanation - is NOT clear.

[soflat]

I still think it is 100% clear. One of the clearest bonus explanations I have seen. There are even examples given.

There are plenty of bonus where you wager first.

'Deposit bonus' or 'prize'? I don't care. I'll let the bonus linguists figure that out.