Mummy's Gold

[hbears341]

Anyone else having trouble with their software? I downloaded today and did the free hour of play and was able to transfer winnings. I was playing for a while, but now when I log in the software shuts down. I have an e-mail into support and their live support is pretty much worthless. I've timed out twice waiting for someone to respond.

This is not a very good first impression for this casino!

[hbears341]

Nevermind....got it all worked out finally!

[Palace Group]

Hi there,

We tried the new type of promo and it generated a huge amount if interest. The downside was that we were not expecting the volumes and also the one or two problems that we discovered while the promo was running increased our queries.

The shut down might be related to the volumes of people htting the server at the same time.

I am sorry your chat timed out. I know it does happen and we are testing and trying new ways of making sure the chat is 100% faultless.

Glad to hear you came right!

If you ever need help PM me and I'll jump in.

Regards,

The Palace Group

[liquuid_fusion]

I was denied the transfer of my freeplay winnings because apparantly wins resulting from doubling on video poker don't count. This seems pretty unfair to me since it's not included in any T&Cs. I would have played slots or something if I had known but now I can't access my freeplay account.

[Palace Group]

Hi,

I have your PM and will look into this for you.

The promo is a minumum of 100 bets. A double is not taken as a bet however it is still added to yor winnings.

I'll look into your case and get back to you once you send me your account number.

Chat soon....

The Palace Group

[Slotster!]

Cool - I didn't realise this was a Palace Group casino, and I like the idea of the "One Hour Free Play" promotion... Not because I think I'll make any money (all that bonus/real account nonsense does my head in) just as a challenge to see what I can slot up! I did try it at Captain Cooks, but to no avail (see 'Captain Cooks Comedy thread)..

Gonna go give this a go...

Cheers for the tip off!

[Palace Group]

Hey Slotser,

Let me know how it goes. It is unique, you are almost in control of you own bonus amount...

Good luck!

The Palace Group

[cheekymonkey]

I won 200 at the Cooks 1 hour thingy, but never deposited after reading a few bad reports about them here.

I'm gonna give this one a go though.

[m1rl1n]

Played for 55 minutes and was down, hit the bonus feature on ladies nightnetting 87.50... so whatthe hell... went for the double, won 3 times so get up to 900 something.... cashin, goes through the palaver of calculating then decides no bonus is eligible. I'd made somewhere in the region of 800 bets by my reckoning... so it appears the double feature inactivates any winnings you may accrue. Ah well.... nearly 200 free bucks but had fun NOT getting them lol

[Slotster!]

I had fun busting out!

Clever move to limit the bet limit to £2.25 - I was intending on a £22.50 hit and run!

I'm amazed that if you placed 800 bets they wouldn't pay you!?

Quote from the Palace guy up there:

"A double is not taken as a bet however it is still added to yor winnings."

I'd look into that! At least I lost out fair and square!