Neteller problem

[Mousey]

I still can't get past the log in page.

[Simmo!]

Originally Posted by Mousey

I still can't get past the log in page.

Ah it was wickedly quick here in Blighty. Maybe i just caught it at a good moment.

[Reef]

it's up.. but slow

[vinylweatherman]

Working slowly, but the bit that requests withdrawals to my bank is still broken.

Was it take your kids to work day there?

[TheBloke]

They really are useless wankers.

Not only do they do a major upgrade during the middle of the day, resulting in hours of downtime, they then decide to arbitrarily disable a very important feature without any prior notice. To top it off, they can't even put up a proper error message informing users that the feature is gone - you get a crappy Cold Fusion error and have to email support to find out what is going on.

I emailed support about the broken bank transfer and was told "Due to a site upgrade last night some options are currently not available. " Well that's nice. Nice in particular to get some advance warning that they were doing this upgrade.

As I told them by reply, if my bank did this with its online banking system, there would be public outrage.

Neteller appear to be taking their market dominance as a sign that they can act in whatever unprofessional and complacent manner that they like. I am investigating alternative web wallets, and I really hope one proves to be as useful as Neteller so I can vote with my feet.

Neteller has a superb platform, but they need some serious competition to teach them that they can't treat their customers like this.

[spearmaster]

I'm a little surprised they haven't learned their lesson from the last time something like this happened...

Oh well, I'll talk to them again when I see them in Montreal. Surely there MUST be a better way of doing maintenance...

[Simmo!]

Actually I do think their normal policy of doing essential maintenance at around 4am EST on a Monday morning is a good one. It will affect people like me in the UK for a morning true, but i doubt there is a better time of week to do it.

I don't think yesterday was "scheduled" maintenance though, so maybe there was a problem.

[CasinoForumu]

Originally Posted by vinylweatherman

If Neteller have stopped you from depositing at Golden Tiger you should fly over to Canada HQ and thank them personally!

: ))

I know some dont like goldentiger,but I am lucky there.So I must play there until I start to be unlucky.

[Simmo!]

Originally Posted by vinylweatherman

Working slowly, but the bit that requests withdrawals to my bank is still broken.

Was it take your kids to work day there?

Lol. Actually, that "Parent Is Null?" message is just NETeller's way of saying "You're a bastard" to anyone who's trying to make a withdrawal. The question mark is there to prevent litigation should you be able to show a birth certificate - "we were only asking"

[TheBloke]

Originally Posted by Simmo!

Lol. Actually, that "Parent Is Null?" message is just NETeller's way of saying "You're a bastard" to anyone who's trying to make a withdrawal. The question mark is there to prevent litigation should you be able to show a birth certificate - "we were only asking"

Haha, excellent.