William Hill Support Issues

[Mr. C]

I've been having trouble accessing the flash and download version of william hill.

They don't have an email address, and their USA phone number doesn't work - it's 8 digits and upon calling I'm directed to some chat thing. Their international number is always busy.

Anyone know what to do?

[scrollock]

Originally Posted by Mr. C

I've been having trouble accessing the flash and download version of william hill.

The flash lets me log in, but when I click on a game it just opens a new window, says 100% 'connecting to server' and then just stays there forever.

In the download version, it says that I'm 'trying to log into the same casino more than once', which is 'not permitted'.

They don't have an email address, and their USA phone number doesn't work - it's 8 digits and upon calling I'm directed to some chat thing. Their international number is always busy.

Anyone know what to do?

ive had this plenty of times with will hill, both this error and the lack of help from CS.

the phone no. use to goto to a fax machine, but it looks like they have changed this now to whatever you got through to.

simple solution is to give up on resolving the issue and just open up a new account.

just as they have dont employ anyone in CS to help sort out your problem, they dont employ anyone in security to stop you opening more than one account.

i dont condone this behavior, but in willhills case where support is 100% non existant i.e. emails never answered, tel no.s that dont work, then this is the only solution.

[KasinoKing]

I agree with Scrollock. I had this problem myself a few years back.
As I recall, there is nothing in their T&C's that say you can't open multiple accounts, as long as (obviously) you don't claim multiple bonuses.

If that does not work you better find another casino because I also agree you're not likely to ever get any help from Will Hills!

[Newbie]

try this and see if it helps . Log on to the william-hill sports book .

Click Help on the top right hand corner of the sportsbook .

Next Click contact us in their support menu .

Next click e-mail and write down all your queries that you need to address them .

Been having e-mails communicated through and fro with william-hill this way for quite some time already . Perhaps you can try and see if it helps you .

[GrandMaster]

You are extremely lucky to have received a response from Will Hill. I sent them some e-mails in February 2004 and I am still waiting for a reply.

[winbig]

Originally Posted by Newbie

try this and see if it helps . Log on to the william-hill sports book .

Click Help on the top right hand corner of the sportsbook .

Next Click contact us in their support menu .

Next click e-mail and write down all your queries that you need to address them .

Been having e-mails communicated through and fro with william-hill this way for quite some time already . Perhaps you can try and see if it helps you .

Good luck...I waited 3 months earlier this year waiting on a response regarding a bonus issue after I made a deposit. Finally decided to take my business elsewhere where they actually know how to treat a customer at all times...not just when they want to cash out.

[Newbie]

Originally Posted by GrandMaster

You are extremely lucky to have received a response from Will Hill. I sent them some e-mails in February 2004 and I am still waiting for a reply.

Have been a customer with them since World Cup 98 ? No problems with them at all whether is it regarding cashouts , support issues . Have not really seen that kind of rude response given to me so far . I would take my business elsewhere too if they start treating me like that .

[Mr. C]

I got the first reply within minutes from them when I ended up finding an email address via a google search (The contact form on their site doesn't work, as with the phone number)

Their answer was unhelpful and largely irrelevant, and now I don't know what to do. I'm still waiting for clarification after replying to them.

I hope I don't get stiffed for this $80 and my bonus money/winnings so far.

[expertofpoke]

I have send them some e-mails and no respone too

[uungy]

Originally Posted by Mr. C

I've been having trouble accessing the flash and download version of william hill.

They don't have an email address, and their USA phone number doesn't work - it's 8 digits and upon calling I'm directed to some chat thing. Their international number is always busy.

Anyone know what to do?

I cant explain why the non-downloa dis not loading, but in my case (also when willhill did not reply) I wrked out that if you log into the non-download/download (boss casino) (as they have boss and crypto) to be able then to play in the crypro casino, you have to click on LOGOUT, not just close the casino page.

So i advise log back in, then click on LOGOUT and you should be able to log onto the crypto one