WARNING! non-payment of winnings at acropolis casino

[camelcharly]

Hello.My name is cc.I'm a Japanese onlinecasino player and
webmaster of online casino BLOG.(not an affiliater.)

I deposit
$5000 6th March
$1000 7th March

without recieving any bonus to acropolis casino.

I played a lot,and won a lot!
My deposit was increased to $30,000!

and I made withdraw 19th March.


sent me an e-mail 21th March.


Dear cc,

Thank you for choosing Acropolis Casinos.

We are currently processing your withdrawal request. To complete this process, we must ask that you forward a notarized copy of your photo ID to:

Acropolis Casinos
*** Building, *** Floor
*** Road
Antigua
West Indies

Express mail is recommended, as regular post may take 2-3 weeks. Once the requested document is received, it will be added to a secure file and we will advise you accordingly on the matter.

We deeply regret any inconvenience caused, but such steps are necessary for security purposes.

Thank you for your cooperation.

Sincerely,

Acropolis Casinos Finance Team



I have sent my picture ID several weeks ago by e-mail,
Do I need to send it again by international express mail??

Acropolis casino sent me another e-mail next day.





TITLE:Acropolis player account closed
Dear Player ACRO2621432



We have marked your play as suspicious; our software has never encountered the speed of play which you are playing thus making us suspicious about the applications you may be running on the system. Please note that the terms and conditions to which you agreed when they download the casino client specifically refer to robots as follows.

The casino decision is final and further discussion will not be entered into.



4.1 You are not permitted to:
…

4.1.6 Enter, access or attempt to enter or access or otherwise bypass the our security system or interfere in any way (including but not limited to, robots and similar devices) with the Online Casino or the Website or attempt to make any changes to the Software and/or any features or components thereof.
….

9.6 We may at any time without prior notice to you terminate your use of the Online Casino and block your Player Account if it considers that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.



Ian Williams

Casino Director

Acropolis Casino




WHAT!!??


Off course,I have never used such robot or something.
All program runnning on my PC is Acropolis casino,outlook express,Microsoft excels and Internet explorer.
I played with my own hands!!!!!


I felt that they junt don't want to pay when players win big.

(to be continued..)

[camelcharly]

I scared and replied the mail.


cc wrote:


I played with my own hands.

I never used robots and similar devices.


Your software has never encountered the speed of play which I am playing?

OK come to Japan and I will play exactly same speed as I played in front of you.



Are you trying to decieve my money???

DO YOU STEAL MONEY IF PLAYERS WON LOT?

Pay ME NOW!

JUST CHECK MY ACCOUNT.

AGAIN,I HAVE NEVER USED ROBOTS.

I PLAYED WITH MY HANDS LIKE ALL PLAYERS DO.




Ian Williams(Acropolis casino) wrote:

The Casino decision is final.


In our expert opinion, it is impossible that a human player can play, legally, as fast as you have done and to a perfect strategy 100% of the time, we have seen billions of hand of BJ. To this end we are confident that you are using robots or a similar device.


This is against the rules of the casino set out in my previous mail.



Best regards



Ian Williams

Acropolis Casino Director





I swear I played with my own hands without using any applications.

If,If he just check correctly and he should notice that it is nothing difficult playing with my speed.
And I don't think my play was 100% perfect,so
If they just check all of my actions,they should notice that my play was not 100% perfect.

All they have to do is just check carefully and they should notice I am innocent!

If an "expert" see my account and he will know I'm innocent 100%.

Why they don't check like that?

Because they just not want to pay!


I liked this casino and believed that they are trust worthy.
But they are far from it.


THEN...



I told this issue to all affiliaters affiliate Acropolis casino in Japan
,several major good portal online casino website.

I wrote about this issue in my BLOG and my BBS
http://jbbs.livedoor.jp/game/15823/
(JAPANESE ONLY)

(to be continued..)

[camelcharly]

Several affiliaters replied to my mail.
Many Japanese webmasters and players believed me and got angry.
(Because I am a webmaster of onlinecasino BLOG and they know me well.)
They write about insincerity of Acropolis casino at BBS and their BLOGs
one player made banner to publish at BLOGs.
http://image.blog.livedoor.jp/orz_ab...d/bd3e3a91.jpg

The casino said to me:
The Casino decision is final.



Fortunately my own $30,000 was paid.


BUT

If I'm not a webmaster of BLOG and no one believes me..
If there are no support of Mr ocf and Mr Spearmaster...

I think my winnings are not paid.


DO YOU STILL TRUST ACROPOLIS CASINO?

This is not only happen to me.

Mr.Nettela (also Japanese player and webmaster of casino blog) won $33,000
at AcropolisCasino and he also received a mail from Acropolis saying
We may at any time without prior notice to you terminate your use of the Online Casino and block your Player Account if it considers that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.

It took 2.5 month to be paid his own money.


My money was paid so I don't need to complain here.
But,I just wanted to tell all good players about this issue.




Without bonus,
Without any cheating device,
With the casino accredited by the world best watch dog site,

My winnings are almost forfeited without any good reason.




I think it could happen to you.

[spearmaster]

Welcome to Casinomeister, CC!

Your issue was resolved because I explained to the casino that robots do not give players any advantage in the first place, and secondly I believed that you did not use a robot in any case.

After a short discussion it was determined that nothing was wrong, hence your winnings were released.

As for Mr. Netella - his funds were apparently released on the same day but for some inexplicable reason Playtech support did not process the payment - I checked up on that earlier this week and the casino itself had to go and apply pressure to Playtech - the slow payment was not the casino's fault.

While I can't speak for the casino, I am sure they regret the inconvenience caused.

I hope I have the privilege of seeing you again on my next trip to Japan.

Best regards,

Spearmaster

[camelcharly]

Thank you for everything !
I wish to express my gratitude.

The issue has not solved without your help!


But...

The probrem is exactly there.

Without your help,the issue might not have been solved.

It will happen to any players won big at this casino
and if the player don't know whom to consult
his winnings are forfeited.


and..

I don't think the casino regret the inconvenience caused.

They do not say an apology to me.
They send me only this e-mail.


Hi


I have instructed the accounts team to pay all outstanding balances that are in your account to your preferred payment method. Hopefully this will be done today.

Unfortunately, the decision to close the casino account has been upheld.

Thank you for your business.


Best regards,


Ian


They made my account closed.

If they believe I'm innocent,why do they close my account?

(It's OK.I don't want to play at that casino again. Just curious.)


I don't want anything more from Acropolis casino,
I'm not angry with this casino any more.

I just wanted to let online casino players know about this issue and
let them prevent from the cheat of the casino.

[spearmaster]

Originally Posted by camelcharly

Without your help,the issue might not have been solved.

It will happen to any players won big at this casino
and if the player don't know whom to consult
his winnings are forfeited.

Without my help, you could perhaps have used Casinomeister's Pitch-A-Bitch, or in some cases, eCOGRA or Montana depending on the casino.

Ultimately, however, we are all here to help ensure a level playing field for all. Sometimes misunderstandings occur, sometimes there are differing viewpoints.

In a perfect world, none of these misunderstandings would happen - but they do - that's why there are courts in every country as well.

I don't think the casino regret the inconvenience caused.

They do not say an apology to me.
They send me only this e-mail.


Hi


I have instructed the accounts team to pay all outstanding balances that are in your account to your preferred payment method. Hopefully this will be done today.

Unfortunately, the decision to close the casino account has been upheld.

Thank you for your business.


Best regards,


Ian


They made my account closed.

If they believe I'm innocent,why do they close my account?

(It's OK.I don't want to play at that casino again. Just curious.)

Maybe they didn't say it very nicely. The end result is still the money in your account.

A casino may close any account it wishes provided it has paid out all monies due to the player, for any reason it chooses, much like a private club. This happens at land-based casinos as well.

Let's face it - you beat their pants off If there was any one reason I would choose to be the reason for my account being closed, this is it - perhaps the ultimate compliment the casino can pay you. Kerry Packer had this done to him when he beat the MGM Mirage for a large sum of money - and I believe also at a few other casinos - so it really isn't that unusual.

Unfortunately, unlike you, I am every casino's favorite member because I keep losing!

Congratulations again

[Linus]

Spear - thanks for helping him out.

Players have few advocates. It's nice of you to take the time to help him.

[Let_It_Ride]

Originally Posted by camelcharly

They made my account closed.

If they believe I'm innocent,why do they close my account?

(It's OK.I don't want to play at that casino again. Just curious.)


I don't want anything more from Acropolis casino,
I'm not angry with this casino any more.

I just wanted to let online casino players know about this issue and
let them prevent from the cheat of the casino.

nice hit and good news they paid you, don't worry about them closing your account, why give them a chance to get it back. There are some good casinos out there, give them your business instead

[Flavio4321]

Originally Posted by camelcharly

In our expert opinion, it is impossible that a human player can play, legally, as fast as you have done and to a perfect strategy 100% of the time, we have seen billions of hand of BJ. To this end we are confident that you are using robots or a similar device.

Can you tell me how many hands were you playing, and what is the speed at wich you played those hands. I mean when they say "billions of hands of BJ" are they saying that you alone play a billion hands of BJ?, or is it my english that is getting it wrong.
My top BJ speed is around 800 hands per hour at Microgaming software, I don´t remember my top speed at playtech.

by the way, nice win !!

[dreamtheatre]

From the way he writes i sense that chamelcharly is a very clever person. He explains everything very ratioanally and i am glad he took all his money.But i would not want him as a gambling opponent. I think spearmaster has done a very good job here. But i also think that the casino was clearly trying to cheat chamel from his money and i believe this casino deserves no good words. It does not matter that chamel took his money. The casino tried to cheat but failed. Cheating while gambling and attempting to cheat are exactly the same things. And cheating must be severely punished.