7 Sultans Withdraw

[fortunelounge]

I appreciate your response in this thread and in others. It shows that you guys really care about the image of your casno.

That said, knowing the liability the casino has by accepting firepay payments why even offer it as a payment option? Seems to be more of a hassle then it's worth. No player wants to wait 8 days for a cashout, that is fact. It also shines a bad light on the casino when payments are not processed promptly.

Now in my case I think there should have been an exception made considering no mention of this policy on the website. How are players supposed to know what your policies are if they are not listed? I am going away next week on buisness and won't have access to the internet, thus can't send the money back to our account. So this happens to be an inconvienent situation for me. It is hard enough to win, without having to win yet again to get paid.

Again thanks for your response.

We offer FirePay as it is an alternative that is available and it is also offered by other casinos.

Unfortunately we could not make an exception in your case because it was not mentioned on the website. Quite a number of players make use of this purchase option and we have been applying these rules for a long time. This condition is for our protection as we have received a large number of chargebacks from FirePay in the past.

Please PM me your account details and I will check whether we can speed up the process.

VP Operations
Fortune Lounge

[casinoplayer658]

Pm sent. Thanks.

[Ding Dong]

Well I have had a shocker of an experience at one of this groups casino
Flushed a withdrawal for £1500 on Friday

Got email saying it had been flushed on Saturday

Gave them a ring on Monday to ask how long it takes, would be 24 Hours

Phoned Wednesday and was told 24 hours

Phoned Thursday, go on have a guess, 24 hours

Phoned today and got the guy to look. He said he could see no problem whatsoever why it was taking to long so he put me on hold and telephoned their "E CASH" provider. He came back and said Im very sorry but it will be paid by Monday

Not happy so spoke asked to speak to a manager. Got someone called Roger who said they were waiting for Documents.

HMMMMMmmm

No Email
3 DIFFERENT CS reps never mentioned this and said I would be paid.
I was going to be paid on Monday according to the ECASH provider but now all of a sudden they want documents. AFTER 7 DAYS.

Dont mind providing docs, not a problem. But why the runaround 4 times and more "AMAZINGLY" why did the ECASH PROVIDER say I was going to be paid on Monday but eagle eyed Roger says they have asked for Docs

[casinoplayer658]

Got the cashout today.

Thanks FL

[casinoplayer658]

Well I have had a shocker of an experience at one of this groups casino
Flushed a withdrawal for £1500 on Friday

Got email saying it had been flushed on Saturday

Gave them a ring on Monday to ask how long it takes, would be 24 Hours

Phoned Wednesday and was told 24 hours

Phoned Thursday, go on have a guess, 24 hours

Phoned today and got the guy to look. He said he could see no problem whatsoever why it was taking to long so he put me on hold and telephoned their "E CASH" provider. He came back and said Im very sorry but it will be paid by Monday

Not happy so spoke asked to speak to a manager. Got someone called Roger who said they were waiting for Documents.

HMMMMMmmm

No Email
3 DIFFERENT CS reps never mentioned this and said I would be paid.
I was going to be paid on Monday according to the ECASH provider but now all of a sudden they want documents. AFTER 7 DAYS.

Dont mind providing docs, not a problem. But why the runaround 4 times and more "AMAZINGLY" why did the ECASH PROVIDER say I was going to be paid on Monday but eagle eyed Roger says they have asked for Docs

Ya I would take what the cs reps tell you with a grain of salt. They told me numerous things as well.

Strange situation here, does not seem like the CS reps have much authority over your cashins. I would contact the FL Rep here as he is quite helpful.