Geisha Lounge

[Dauan]

Hello.

I deposited 100$ into Geisha Lounge, received the bonus and went on to playing Black Jack with em..

It went alright, after almost 4000 played, i was up to almost a grand in chips.
when i passed the 4000 mark, i checked in my withdrawal menu, and it said that my money was withdrawable. I proceeded not to withdraw but to play "excluded games". And in the end i had won to about 4500$. I went on to cashout. I withdrew the money.

Two days later i log on to my account to see that all my money has been refunded. I get on to the support at the same time as i start playing with the money. As i spoke to support i played and won another 400 odd dollars.
The support said i had not played enough and my winnings on excluded games were void. On the bonus page it says that playthru is 20x, it says nothing about 40x for blackjack, and does not refer to any other T&C.

I can appreciate that i was not playing it to 40x, and thats not whats botherring me. What is bothering me is:

1. They cancelled my withdrawal without even emailing me
2. They reset my account to original buy in + bonus amount, should not my amount be reset to the value where i started playing excluded games
3. All of this has happened without any correspondence with me, i was just ignored

Is this all correct. Please advise

[winbig]

Says right on the page for promotions that it's 40x for bj. :
http://www.glcasino.com/promotions2.asp


...Not sure how you could have missed it. You can even click on the "terms and conditions" link right there and it tells you blackjack only counts for 1/2.

It also says right on the page that you can't play restricted games until you've met the WR.


Even so, there should have been some form of communication there. A simple email from them would have sufficed.

Have you talked to the GL rep here?




Welcome Bonus
Use Promotion Code: EXUAQ

Get a 100% Match Bonus on your first deposit up to $100 . Visit the cashier in the casino and enter promotion code EXUAQ before purchasing.

Wager your ( deposit + bonus) 20x on any games excluding Baccarat, Craps,War and Roulette before requesting a cash-out.

Wagers on all Blackjack Games and Tricard Poker will count at 1/2 So you will need to Wager 40x the purchase and bonus before cashing out.

[Bruce Hamilton]

They reset my account to original buy in + bonus amount, should not my amount be reset to the value where i started playing excluded games

When you cash out before completing the WR associated with your bonus, both your bonus and any winnings are null and void. All they have to do is return your initial deposit, and some won't even do that. You at least got to retain the bonus.

[KasinoKing]

...
when i passed the 4000 mark, i checked in my withdrawal menu, and it said that my money was withdrawable.

Anyone: Why would the banking screen say the full balance is withdrawable if the player had not yet met the WR???

[thelawnet]

Anyone: Why would the banking screen say the full balance is withdrawable if the player had not yet met the WR???

I guess that's the way the software works. They count dollars wagered, but isn't capable of half-counting the blackjack.

Nice of them to take all the winnings away ;-)

[elscrabinda]

Disallowing games completely instead of just not counting them towards the wagering requirement is just another example of how clueless most casino operators are about how their whole operation works.

The player did not gain any advantage from playing these games. However well he was playing them, whether it be roulette, blackjack or even pontoon, the casino was making money on his play (on average). He was choosing to gamble just for the sake of it, knowing that it wouldn't count towards any WR. To then seize all his winnings like this is nonsense.

[bpb]

Disallowing games completely instead of just not counting them towards the wagering requirement is just another example of how clueless most casino operators are about how their whole operation works.

The player did not gain any advantage from playing these games. However well he was playing them, whether it be roulette, blackjack or even pontoon, the casino was making money on his play (on average). He was choosing to gamble just for the sake of it, knowing that it wouldn't count towards any WR. To then seize all his winnings like this is nonsense.

My personal favorite is that roulette is disallowed from fulfilling the WR.

If I was in the casino business, I think I'd want people playing on the game with the highest house advantage.

Regardless, this player broke a rule in the T&C. From the casinos point of view, that's all the reason they need not to pay him.

The fact that the rule exists not to protect the casinos business, but rather only to provide the player with an opportunity to have his winnings voided, is irrelevant.

[Ivy29]

The reason they don't allow Roulette and Craps games usually is because you could bet on red & black, and except for the occasional green hit, you'd be even on every spin. Same deal with craps. I'm sure bonus abusers caused that exclusion.

[bpb]

The reason they don't allow Roulette and Craps games usually is because you could bet on red & black, and except for the occasional green hit, you'd be even on every spin. Same deal with craps. I'm sure bonus abusers caused that exclusion.

If you bet on red and black every spin, you have an expected loss of 5.28%, the same as every other roulette bet (exception being the even worse 0/00/1/2/3 bet). More than 10 times worse than your average blackjack game.

If you bet on pass/don't pass in craps, you have an expected loss just north of 1%. Better, but still worse than blackjack.


Disallowing craps might be reasonable, since you could potentially create a +EV situation by just betting the pass/don't pass. There isn't one bonus out there that is +EV with even betting red/black at roulette.

Thus I'll maintain that disallowing roulette is a demonstration of the casino operator's gross lack of understanding of the mathematics of gamblilng.

[ScurvyDog]

If you bet on red and black every spin, you have an expected loss of 5.28%, the same as every other roulette bet (exception being the even worse 0/00/1/2/3 bet). More than 10 times worse than your average blackjack game.

If you bet on pass/don't pass in craps, you have an expected loss just north of 1%. Better, but still worse than blackjack.


Disallowing craps might be reasonable, since you could potentially create a +EV situation by just betting the pass/don't pass. There isn't one bonus out there that is +EV with even betting red/black at roulette.

Thus I'll maintain that disallowing roulette is a demonstration of the casino operator's gross lack of understanding of the mathematics of gamblilng.

This post demonstrates your gross lack of understanding of the mathematics of profitable bonus play.