iNetBet does not want to pay my winnings!

**FugLac** · 1st September 2005, 01:33 AM

I made a deposit of $500 to iNetBet and I played with high bets (usually $100 per hand) and turned it into $2660. I also received the welcome bonus of $150, resulting a balance of $2810. I was really happy and cashed out my winnings.

But I made a mistake: I played at my friend's computer who advised this casino, and the casino said that they have a "one bonus per computer" rule and because of this, they don't want to pay my winnings ($2310), just my original deposit ($500)!! They may be right that I didn't read that rule but I feel it is really unfair to punish me in this way. I made my winnings by risking my own money with high bets and this has nothing to do with the bonus. If there's a "one bonus per computer" rule, then why did they gave me the bonus? Or, if they mistakenly gave two bonuses to a computer, why don't they just remove the bonus? Why "steal" the winnings which I made by risking my own money (and not the bonus)??

Now I checked their terms&conditions and it doesn't say that if they mistakenly give two bonuses to one computer, then the winnings will be void. They called me an "abuser", because I live in the same city as my friend (very surprising: most friends of almost everyone usually live in the same city as he/she) and because we have the same bank, but in fact, OTP is the biggest bank here and almost everyone has their account with them, so if you choose randomly between the people here, you can almost be sure that their bank is the same (OTP).

I see that iNetBet is on the trusted casinos' list on this site so I'm really disappointed that this can happen. I found on the wizardofodds.com's "What is expected of the casino" section:

"The casino will abide by its own rules. In particular if a player is deemed to be a "bonus abuser" (taking advantage of a bonus but not giving more than the required play) it is fine to cut off that player from future bonuses, or even terminate his account. However once a player earns a bonus that bonus may not be seized, nor any winnings that resulted from it."

I would like to hear your opinions. What can I do? How could I prove that I'm innocent if they think that I'm an "abuser"?

**thelawnet** · 1st September 2005, 01:45 AM

Originally Posted by FugLac

I made a deposit of $500 to iNetBet and I played with high bets (usually $100 per hand) and turned it into $2660. I also received the welcome bonus of $150, resulting a balance of $2810. I was really happy and cashed out my winnings.

But I made a mistake: I played at my friend's computer who advised this casino, and the casino said that they have a "one bonus per computer" rule and because of this, they don't want to pay my winnings ($2310), just my original deposit ($500)!! They may be right that I didn't read that rule but I feel it is really unfair to punish me in this way. I made my winnings by risking my own money with high bets and this has nothing to do with the bonus. If there's a "one bonus per computer" rule, then why did they gave me the bonus? Or, if they mistakenly gave two bonuses to a computer, why don't they just remove the bonus? Why "steal" the winnings which I made by risking my own money (and not the bonus)??

Now I checked their terms&conditions and it doesn't say that if they mistakenly give two bonuses to one computer, then the winnings will be void. They called me an "abuser", because I live in the same city as my friend (very surprising: most friends of almost everyone usually live in the same city as he/she) and because we have the same bank, but in fact, OTP is the biggest bank here and almost everyone has their account with them, so if you choose randomly between the people here, you can almost be sure that their bank is the same (OTP).

I see that iNetBet is on the trusted casinos' list on this site so I'm really disappointed that this can happen. I found on the wizardofodds.com's "What is expected of the casino" section:

"The casino will abide by its own rules. In particular if a player is deemed to be a "bonus abuser" (taking advantage of a bonus but not giving more than the required play) it is fine to cut off that player from future bonuses, or even terminate his account. However once a player earns a bonus that bonus may not be seized, nor any winnings that resulted from it."

I would like to hear your opinions. What can I do? How could I prove that I'm innocent if they think that I'm an "abuser"?

I can see why they would not pay you.

The Wizardofodds definition says 'if you play the minimum and cashout you should be paid'. It doesn't say 'if you take the same bonus fifteen times at a casino where you're only supposed to get it once, they have to pay you'. That's cheating.....

The problem is that you say it had nothing to do with the bonus, when you said in the previous sentence that you received a $150 bonus. So clearly it is bonus-related.

Two bonuses on the same PC is going to cause you hassles. At this point the onus has shifted from the casino to pay you because you won, to you, to prove you didn't break their rules and deserve to be paid.

What this is going to look like is your friend using your name to do the bonus again, which the casino will not like.

**bpb** · 1st September 2005, 01:53 AM

If you and your friend used two different deposit methods (ie ... different bank accounts), and can produce two different IDs, I think it is very unreasonable for them not to pay you.

Send a PM to Emily Hanson, and politely explain the situation. Once you prove that your intentions weren't fraudulent, I'm sure they will pay you. I doubt that iNetBet is looking to stiff you on a technicality. But be careful in the future, as many online casinos ARE looking to stiff you on technicalities.

**FugLac** · 1st September 2005, 02:13 AM

Originally Posted by thelawnet

I can see why they would not pay you.

The Wizardofodds definition says 'if you play the minimum and cashout you should be paid'. It doesn't say 'if you take the same bonus fifteen times at a casino where you're only supposed to get it once, they have to pay you'. That's cheating.....

The problem is that you say it had nothing to do with the bonus, when you said in the previous sentence that you received a $150 bonus. So clearly it is bonus-related.

Two bonuses on the same PC is going to cause you hassles. At this point the onus has shifted from the casino to pay you because you won, to you, to prove you didn't break their rules and deserve to be paid.

What this is going to look like is your friend using your name to do the bonus again, which the casino will not like.

I didn't take the bonus fifteen times, just one time.

My winnings were $2310 ($2160 + $150 bonus). If they remove the $150, the remaining $2160 has really nothing to do with the bonus! I made this by risking my own money. When I received the bonus, my balance was over $1000. I didn't have a bet where I used the bonus.

I don't really understand this sentence: "At this point the onus has shifted from the casino to pay you because you won, to you, to prove you didn't break their rules and deserve to be paid."

You're right that now they think that I'm an abuser and you're right that I made a mistake. But my question is: what can I do now?

Anyway, why I think that this is highly unfair is that they had the option of simply not giving me the bonus, but instead, they let me play. Their "strategy" can be described as this: "We can see that he playes in the same computer as someone else but let him have the bonus and let him play! If he loses, great. If he wins, we will call him an "abuser" and seize his winnings. In this way, we have no risk at all and we can only win." From my point of view, it is that I had the option of losing my deposit but I didn't have the option of winning. The correct strategy would be that they simply don't give the bonus or they remove it after they gave it by mistake. In this case the situation would be the same as if I didn't receive the bonus. I say again, the bonus value is $150 but my winnings is $2310 which I have made by risking my own money, and not by risking the bonus.

This "let him risk his money and if he loses - great, if he wins - we return only his deposit" strategy reminds me something: a "magician" offered to pregnant women that if they pay him, he will predict that the baby will be a boy or a girl and he even said that he guarantees that if his prediction is wrong, he will pay back their money. Of course he had no "magical power", he just guessed blindly so he had a 50% chance that his guess is correct. When his guess was correct, he kept the money (of course) and when his guess was incorrect, he gave the money back. In this way he had no risk, because he won when his guess was correct and he didn't lose anything if his guess was incorrect. He even could say that because of the payback guarantee, he doesn't steal anyone's money. However, it is obvious that his practice was not fair...

**esquirexx** · 1st September 2005, 02:16 AM

First,there arent any casino that allows more than one bonuses to a computer,family,etc.All online gamblers have to know this rule.

About your problem,you can send both of your ID and yur friend's ID to them and wanted to call both of you.

Player is wrong,because he played in same pc with your friend.
They are more wrong,because they gave two bonuses to the same computer.So
they must correct their mistake and pay you your winnings,only without bonus balance.

I hope you will solve this problem.we will wait to hear you.

**FugLac** · 1st September 2005, 02:29 AM

Originally Posted by bpb

If you and your friend used two different deposit methods (ie ... different bank accounts), and can produce two different IDs, I think it is very unreasonable for them not to pay you.

Send a PM to Emily Hanson, and politely explain the situation. Once you prove that your intentions weren't fraudulent, I'm sure they will pay you. I doubt that iNetBet is looking to stiff you on a technicality. But be careful in the future, as many online casinos ARE looking to stiff you on technicalities.

I have already sent them a copy of my passport, my credit card (front and back), a utility bill and the faxback form! My friend told me that he made his deposit with a different bank's credit card (Erste), but requested the withdrawal to the same bank (OTP).

Plus, he told me that he played at the casino sometime in last year and not "recently", as iNetBet said in their e-mail!

Where can I find this Emily Hanson?

**bpb** · 1st September 2005, 02:35 AM

Click on the "Casino Operators" link near the top of the page. Click on her name, then click on "Send private message"

**FugLac** · 1st September 2005, 02:41 AM

Originally Posted by esquirexx

First,there arent any casino that allows more than one bonuses to a computer,family,etc.All online gamblers have to know this rule.

I have learned this on the hard way...

About your problem,you can send both of your ID and yur friend's ID to them and wanted to call both of you.

The IDs were already sent. They didn't call me yet.

Player is wrong,because he played in same pc with your friend.

Yes, I know.

They are more wrong,because they gave two bonuses to the same computer.So
they must correct their mistake and pay you your winnings,only without bonus balance.

I agree...

I hope you will solve this problem.we will wait to hear you.

Of course I will write here if there are any developments.