NETELLER WARNING!!!!!!!!!!!!!

[scrollock]

i have just had this happen for the 3rd time in a week.

i have deposited by neteller and have recieved a "we have been experiencing a problem contacting neteller, please try again later"

after the first 2 times this happened, i found out later that i still had the money taken from my neteller account.

because of this, i have just went and checked my account, sure enough it had been taken out.

this has happened now at more than one casino group.

if you have had this message please check your accounts

[Casinomeister]

i have just had this happen for the 3rd time in a week.

i have deposited by neteller and have recieved a "we have been experiencing a problem contacting neteller, please try again later"

after the first 2 times this happened, i found out later that i still had the money taken from my neteller account.

because of this, i have just went and checked my account, sure enough it had been taken out.

this has happened now at more than one casino group.

if you have had this message please check your accounts

And contact the casino support immediately to check on your deposits. They should be there.

[scrollock]

i just did CM and funds were credited before my eyes without a fuss, i was told that this sometimes happens & that funds end up automatically being credited eventually anyway.

but this now leaves me with a problem, in that when this happened before, it was sometime before i realised, so i have a few questions

1) as it was sometime before i realised what had happened why hadnt the funds been credited before i found out?

2) when i contacted CS why werent they able to sort this out, like vegas affiliates were able to just now in a few minutes, instead i was told i had to get the NT numbers to prove the transactions myself.

3) when i got the transactions numbers and gave them to the casino, why was I then told they would have to "investigate" ?

or should i just some it up into one question ? i.e. were you just hoping i wouldnt realise or forget ? especially since this is the same casino i had trouble with before when they were basically hoping i would forget about a cashout

i will PM the rep of the said casino ( as i had to through this site last week to retrieve my funds) to find out. if a unsatisfactory answer is not forthcoming i will name & shame.

p.s. i was going to name them, till i just seen they have given me what i presume is a £25 goodwill gesture in my account so i will give them a chance. maybe they might not be that bad afterall? or is it because i kick up a fuss when these things happen?

[spearmaster]

This problem happens on occasion, and I for one don't really find the solution satisfactory - but there is little one can do about an internet connectivity problem like that. The only thing I can think of, and probably need to check with Neteller, is to see if they can require an ACK from the casino/software BEFORE funds are actually deducted from the Neteller account. At present, I think it deducts the funds, then sends a message to the casino software and doesn't wait for an ACK (acknowledgement).

Of course, something like this could possibly over-complicate the process - since I am not aware what is actually being sent in the transaction, I have no way of knowing whether this would be complicated to do or not - but under normal circumstances this is a very simple process.

[phynqster]

Scrollock and others,
Be aware that when you contact the casino and automatically credit your account, you may be in trouble if
1. The casino never gets the funds from Neteller, so they do not cash out your win. Or
2. You may be credited twice for the deposit once from the casino rep, and once when Neteller realizes the deposit did not go through. If you are playing with a bonus this could void your play.
Make sure you get something in writting.
BTW this would happen at least a few times a day on deposits, so it is not an isolated event.

[120sam]

This has happened to me a few times. Now, whenever I get the "we have been experiencing a problem contacting neteller, please try again later" message or anything similar, the first thing I do is go to my neteller account and see if the money has been taken out. If it has, I then contact neteller for the transaction number and send it to the casino, who can then trace the money and credit it to my casino account.

On the subject of neteller, this morning I went to their site, clicked on the "sign in" button and was redirected to a site called "neteler" with one "l". Looks like someone was trying to hijack them, so be careful. I phoned neteller immediately and they now have "scheduled outage" so hopefully they're working on it.

[raol]

This has happened to me a few times. Now, whenever I get the "we have been experiencing a problem contacting neteller, please try again later" message or anything similar, the first thing I do is go to my neteller account and see if the money has been taken out. If it has, I then contact neteller for the transaction number and send it to the casino, who can then trace the money and credit it to my casino account.

On the subject of neteller, this morning I went to their site, clicked on the "sign in" button and was redirected to a site called "neteler" with one "l". Looks like someone was trying to hijack them, so be careful. I phoned neteller immediately and they now have "scheduled outage" so hopefully they're working on it.

This outage was already scheduled.

Neteller Maintenance Notice


Dear Valued Customer,

Neteller will be performing a scheduled database maintenance and enhancements to the NETELLER system on the following dates:


Wednesday 3 August

Wednesday 10 August

Wednesday 17 August

Wednesday 31 August




These will begin at approximately 11:00 PM PST and may last up to four hours each.

Please accept our apologies for any inconvenience this may cause.

[spearmaster]

Now that is strange. I presume this email came directly from Neteller?

If so, I apologize for slagging them in the other thread - but then they need to explain why I did not get this email

[Casinomeister]

Now that is strange. I presume this email came directly from Neteller?

If so, I apologize for slagging them in the other thread - but then they need to explain why I did not get this email

You're not a valued customer. raol is probably a Neteller whale

[spearmaster]

KMA! Go take a vacation, or jump in the lake, or something