AfricanPalace. Does somebody know the owner of this casino.

[jpmomo]

Hi All,
These people have owed 1.200 € to me for four months. They claim that they sent it to my adress. I didn't receive anything. They do not answer my emails.
I would like to know their physical adress and the country where they got their gaming license.
Thanks

[pongpong]

HI

I have been trying to get my winnings for almost a year

It seems noone can help, i don't understand why Brian don't put them at the rouge list, people register there playing and not going to get paid if they win a substantial amount.

[dominique]

They make out like bandits too because they charge the affiliate for the money you won and then they don't pay you.

I think they were supposed to have had a change of ownership about a year ago - I was watching them for a while and decided nothing had changed.

[Casinomeister]

Both of your PABs have been forwarded to the casino managemnet, and there are a few others that haven't been answered yet.

...i don't understand why Brian don't put them at the rouge list, people register there playing and not going to get paid if they win a substantial amount.

They are on thin ice at the moment. I am also contacting Playtech today giving them a heads up on what's going on.

[Johnny Casino]

by the looks of things there's quite a few upset players. i hope this gets sorted.

i can never understand operators that want to jib people for a few short term bucks.

run a casino fairly and legitmately and there's no reason why you shouldn't be in for the long haul.

hypothetically.... would you rather make a million dollars in one month of scamming or $200,000 a month for the next 2 years?

[jpmomo]

A big thanks to Casinomeister...

[schankwart]

My withdrawal here has been pending for over three weeks now as well and I am getting completely ignored by their cashier and customer service.
Mathew Peters, their representative for this forum, kept telling me to have contacted the Casino managers regarding my payment, but other than silence there was nothing in return.

I am starting to get nervous about this.

[spiff]

been waiting 6 weeks now...hope Bryan can help ?

[Casinomeister]

been waiting 6 weeks now...hope Bryan can help ?

Probably not. This casino has clammed up. I've forwarded a number of complaints several weeks ago and nothing.....

Looks like I will be busy updating the "rogue" section today.

[jetset]

If this was referred to Playtech's new Dispute Channel I guess it was merely waved on back to the casino by them. This is not the way to run a genuine and player-sensitive dispute process imo and I hope that Playtech see the value of smartening up in this area in future.

In the meantime it is not too late for them to address this issue by interceding with the licensee, who incidentally has a record of player disputes whilst using Futurebet software prior to conversion to Playtech.

If Spiff et al are really determined you could also lodge a complaint with the Antiguan licensing authorities - I'm sure there are many players interested to see whether they really have tightened up on the player disputes side.