Sportingbet Inc. locked my accounts - 3400+ USD trapped but nobody seems to care...

[Lukas85]

Hi everyone,

this complaint is to warn you from being not
careful enough even when dealing with groups
that are well known and supposed to be honest.

I have accounts at a couple of sportsbooks and casinos
belonging to the Sportingbet Group that is also traded
at London's stock exchange.

More than 2 weeks ago I found all my accounts at this group
to be locked with the advice to contact customer support.

When asking support via livechat i was told that the closure
was due to "management's decision" and only my account
at mysportsbook.com would remain open and funds in my
other accounts will be transfered to this account ( Just to
make it clear: I did NOT HAVE multiple accounts at one casino
however I had e.g. one account at Aces.com and one at Sportsbook.com
without being aware of this being not "allright" in any way.
All the money in the account was mine (deposit+legimate winnings+ bonuses that had been played through!!! )

All in all a total of more than 3400 USD are now trapped in this account.
I ve tried to contact support about 15-20 times now but they either say that there's no update or that I'll recieve an email from them - NEVER EVER ANTHING HAPPENS!

Now I'm afraid that they are giving me the run around for ever.

Do you have any suggestions for me on this???

best regards

Lukas

[thesmacker]

If you would like I could contact them for you as I am an affiliate for them and have a good rapour with the sportingbetusa group. Please email me at guru@casinoguru.org with the details of this problem and Ill see what I can do.
Cheers

[largeeyes]

You are not alone. They seem to be having a major crackdown on a lot of people, locking accounts and such. I was one of the lucky ones who got their withdraws.

[Lukas85]

Thank you very much for your feedback & offer to help me.

well, I don't know whether my posting has something to do with it or if they made this first progress without it, however yesterday about 2400 USD were transfered to the account at mysportsbook.com so there's only about 1000USD in my account at playersonly.com trapped . According to their information their department is currently dealing with this final transfer (although I still don't understand how this can take so long)
Hopefully it won't take another two weeks and a further complaint here to get it finished.

I'll keep you up-to-date on this!

best regards

[thesmacker]

Good to here things are getting looked after. If you ever need help in the future with them feel free to contact me.
Cheers

[kareque]

I saw this thread and thought I would chime in just to keep my complaint in the correct casino group's thread. I was about to use the pitch a bitch thing, but if I can get it resolved soon I don't want to bother casino meister's work load on that front.

I had three cashouts pending here, and they refused to honor anyhing over the deposit amounts, even though I cleared bonuses completely.

I also mearly got the "management's decision" excuse, which didn't explain/comfort me any. The total amount lost is $1700, so as you can guess I'm pretty upset.

The casinos in question...
Sportsbook.com= $100 in bonus removed from a $900 cashout, $800 paid last week.
Betting Express= $1850 paid 2 weeks ago, then suddenly re-taken out of my Neteller account, and only $1000 put back in. Loss of $850.
Sportsbooks.com= Only $1000 of a $1750 cashout paid. Loss of $750.

I am not a very successfull gambler, and at these places I bet $100 a hand, so it's not like I didn't risk my own money. In fact, the really depessing thing is that I have had a horrible month at other casinos and sportsbooks, the two big wins mentioned above were the only things I was counting on to save me from a truely horrific loss this month.

Unfortunately, I was put in the lose/lose situation of either losing my money from my big betting, or not winning anything if I got lucky. I can't believe a publicly traded company would act like this.

I sent an email already to that guru guy that posted above. Do you guys know if this is a really common thing for casinos to do? I had no idea online casinos refused to pay out like this. In the future I'm only going to use land based casinos, which kinda stinks because the baseball lines aren't as good, and they never give bonuses for blackjack play.

Sincerely,

Kareque

[Aindreas_Daoc]

etting Express= $1850 paid 2 weeks ago, then suddenly re-taken out of my Neteller account, and only $1000 put back in. Loss of $850.

Whoa....that is very very nasty.

[Lukas85]

Still there s no update on the remaining 1000 bucks. But your feedback and as well this note:

Note: There will be no withdrawals processed the week of Monday July 11th to Friday, July 15th. Withdrawals will resume normal processing July 16th. We apologize for any inconvenience caused.

doesn't make me feel much better about this issue....

regards

[thesmacker]

I have just contacted them and hopefully this matter will be resolved soon.
Cheers

[aodat2]

Betting Express= $1850 paid 2 weeks ago, then suddenly re-taken out of my Neteller account, and only $1000 put back in. Loss of $850.

Could they actually do this? Could they take money from your account without you actually knowing it?

As far as I know, even if you owe the casino money, they have NO RIGHT to actually take money away from you. What they paid you is YOURS and they could never take it away from you without your concent.

Please do correct me if I'm wrong. This is what I know, but I could be wrong.

Opinion anyone?