Sportingbet Inc. locked my accounts - 3400+ USD trapped but nobody seems to care...

[kareque]

Fwiw, your situation still sounds infinitely more promising than mine. They haven't responded to any of my most recent emails... a text book "stone walling" I suppose.

[scrollock]

STILL there's NO UPDATE on the situation!!!

They are just giving me the runaround by stating the same stupid excuses they've come up with during the past 4 WEEKS!!

Chat from Sunday

Please wait for a site operator to respond.
You are now chatting with 'Cory'
Cory: Hello
Cory: How may I help you today?
Lukas : Hi Cory!
Lukas : Please check on the ticket code I provided!
Cory: Please bear with me while I look up your account details...
Cory: This should be complete by morning - we apologise for the delay - all of last week, we had server updates which led to long back logs of work and we are almost through the worst of it now
Cory: We will e-mail you tomorrow to confirm the transfer of the funds
Lukas : I hope you are right this time...
Cory: Is there anything else I can assist you with?
Lukas : no thanks very much. Godbye!


Chat from Monday:

Please wait for a site operator to respond.
You are now chatting with 'Nial'
Lukas : Please check on the ticket code provided!
Nial: Please bear with me while I look up your account details.....
Nial: The transfer is actually happening as we speak. It does seem to be taking a while. But you will be e-mailed once it is completed.
Lukas : Well, so what timeframe are we looking at? Minutes, hours, days?
Nial: Hours- a Day
Lukas : ok, thank you for your support! Godbye!


Todays Chat session:

Please wait for a site operator to respond.
You are now chatting with 'Roy'
Roy: How may I help you today?
Lukas : check ticket code provide please
Lukas : provided
Roy: Please bear with me while I look up your account details.....
Roy: we are expecting an update from Managment very soon
Roy: you will be emailed at this time
Roy: Apologies for the delay
Lukas : this is planely pathetic please read this please >*copy of Mondays and Tuesdays chat session*
Roy: I appreciate your frustration
Roy: we area doing all we can from this end to get them to transfer the funs
Roy: funds
Lukas : you've been doing "all you can" for 4 weeks now? Just to transfer some funds from one accuount to the other??
Roy: I apologise for the delay
Roy: I hope this will be resolved very soon
Roy: Is there anything else I can assist you with?


I completely desperate!! What shall I do?? Dont want to spend my entire vacation chating with these incompetent folks...

lol @ the smacker

" I have gotten a response from them and was told you will be contacted shortly "

[Lukas85]

got my money eventually. Thanks for your support- especialy your efforts, smacker!!

I'd advise you once more though not to deposit large amounts there....

[thesmacker]

Glad to hear you got your money Lukas. I only wish it would have been taken care of in a more timely manor and for this I apologize.

Also, Scrollock, its people like you that make me NOT want to try and help people, but thanks for your smart alec reply anyways. If you ever need help feel free to not contact me.

Cheers

[scrollock]

Glad to hear you got your money Lukas. I only wish it would have been taken care of in a more timely manor and for this I apologize.

Also, Scrollock, its people like you that make me NOT want to try and help people, but thanks for your smart alec reply anyways. If you ever need help feel free to not contact me.

Cheers

hey chill out, didnt mean any offence, i was just pointing out the irony in your reply.

[kareque]

Fwiw I never got a dime off Sportingbet from my situation... very unnerving. I can only assume the PAB hit a brick wall or wasn't a relevant enough case.

Be on awares, this "manager's decision" appears to be nothing more than a license to steal. One that seems as though it could be invoked by a SportingBet casino at any time it suits them, and without even stating a reason.

This whole situation has put a bad taste in my mouth. I'm gong to stick to live casinos from now on, they never would have pulled a stunt like this, and I could have gone to a gaming comission if they did.