Bet Royal casino

[rj314]

I played in the casino side of Royal Sports, called Bet Royal. They offered me 150% bonus on $500, but gave me $1500 instead of $750. I got lucky and won about $15,000. Now they are saying that it is my fault for not telling them that they gave me the wrong bonus amount. I told them fine, take back the bonus, but they want to confiscate all my winnings and have me start over with 500 + 750 in bonus. They are trying to rip me off for over $15,000.

Can anyone help? I know that RTG has a complaint department, has anything been done like that for Playtech casinos?

[caruso]

Bet Royal is owned by Virtual, so Virtual Ted (Meister member) might be able to help.

http://www.casinomeister.com/forums/...ighlight=Royal

Worth a read - about how Bet Royal harassed a bunch of journalists with guns and what-not.

http://www.playtech.com/

Contact Us / Player enquiries...fill out...and pray.

[pstnpstn]

bet royal is one of the worst casino.

I know they will not pay to you.

as soon as possible, you should withdraw your deposit money.

and Never play again there.

[winbig]

I played in the casino side of Royal Sports, called Bet Royal. They offered me 150% bonus on $500, but gave me $1500 instead of $750. I got lucky and won about $15,000. Now they are saying that it is my fault for not telling them that they gave me the wrong bonus amount. I told them fine, take back the bonus, but they want to confiscate all my winnings and have me start over with 500 + 750 in bonus. They are trying to rip me off for over $15,000.

Can anyone help? I know that RTG has a complaint department, has anything been done like that for Playtech casinos?

And your intentions for taking the 300% bonus were?????? They can make a strong, clear-cut case against not paying you just for the fact that you "cheated" them in the first place by taking the bonus amount over what you were supposed to get. The way they will see it and probably playtech too is that you should have contacted the casino before even playing when you noticed the wrong bonus amount given.

Either way, good luck; you're gonna need it!

[jonevegas]

I must say it would be no different than you going to the bank and finding an extra $750.00 in your account, you go spend it and a week later the bank finds the mistake and the debit your account back the $750, I am not siding with the casino and especially this one but for you to think you might get away with it at any casino is abit out there. Dont take offence but if you are playing with any bonus always follow the rules because if you wind up with a big win like you had you dont have a leg to stand on. Good luck anyway.

[Tdoggy]

yeah Don't think the Casino and or anybody involved with the play tech operation will side with you. You took advantage of a mistake and they will bring this up time after time. Wow a big win but most likely won't get paid. I'd be shocked if it did.

[KasinoKing]

Bet Royal is owned by Virtual, so Virtual Ted (Meister member) might be able to help.

Oh great! I reckon that means you'll Virtually get paid.
(i.e. not quite in reality)

I think it stinks for any casino to blame you for THEIR mistake.

Good luck mate, you're gonna need it. (and lot's of praying!)

Bet Royal - another one for my Blacklist...

[caruso]

And your intentions for taking the 300% bonus were?????? They can make a strong, clear-cut case against not paying you just for the fact that you "cheated" them in the first place by taking the bonus amount over what you were supposed to get.

This is absolute bullshit. Casino gives player extra bonus in error equates to player cheating the casino? Is your hat on too tight?

1) Casino wants to get a batch of no-risk deposits.

2) Casino "over bonuses" accounts, based on three catagories of players:

a) Those who will give it back.

b) Those who will miss the mistake and so not give it back.

c) Those who we notice the mistake and keep quiet.

3) Casino makes money on all players other than catagory a). Those who lose, lose. Those who win: "oops, our mistake, you pay for it", winnings removed.

When casinos make "mistakes" (this was no mistake, it was a planned win/win campaign), casinos pay. Players do not pay for casinos' mistakes.

You are absolutely entitled to your money. (EDIT: minus the extra $750, of course)

Either PM VirtualTed, or hold fire for a couple of days until Bryan is back, then submit a complaint.

[casinoinvestiga]

Try sending an email to Amit at amit@casinosupportcenter.com or amit@netsurfmedia.com or amitjain1@hotmail.com
or one better send to Tej Kohli at TK5JET@aol.com
or Juan Bonilla at juan@grafixsoftech.com

[Thakid2u]

I had this happen at Wild On casino. It wasnt for that amount, only $50. What had happened was a CSR had the Live Chat sessions messed up. So I ended up getting it instead of the person that was suppose to. I called Carlos right away and told him, and guess what....He said, just keep it and thanks for being honest. Now on the other hand, I could see how someone could think that they just got an extra bonus. Hell casinos change stuff all the time, maybe it was a high Rollers special or something. Thats understandable, but still you should always double check.