English Harbour Group Warning

[Casinomeister]

I'm still trying to get out of here, but if you PM me your casino account number, I'll have their reps look into this for you.

[elscrabinda]

Don't let them get away with this nonsense. If you genuinely haven't done anything dodgy (and exploiting their bonuses does not count as dodgy) then you should get every cent you are owed, regardless of any 'security flags' they invent.

Hold your ground and good luck

[maxlevine]

This is an automatic bonus to be credited 24 hours after initial deposit. Although I disagree with automatic bonus policy, if you don't want it, you have to email them, or use Live Chat if available, and wait for their response. Otherwise, you end up with the wagering requirements.

A new player who would be unaware of automatic bonuses could always try to plead his/her case with the casino. But, imho, depositing precisely $275, which represents the limit of the 100% sign up bonus, and not expecting a bonus is suspicious. In which case, you'd get your deposit back but not your winnings/bonus.

As for your $100 at Silver Dollar, they have no reasons to refund it but you should get the 100% bonus in your account and be allowed to play it until you meet the WR.

Max

[KasinoKing]

A new player who would be unaware of automatic bonuses could always try to plead his/her case with the casino. But, imho, depositing precisely $275, which represents the limit of the 100% sign up bonus, and not expecting a bonus is suspicious. In which case, you'd get your deposit back but not your winnings/bonus.

Good point. But this is what their T&C's say:

The Welcome Bonus will be deposited into the Casino account approximately twenty-four (24) hours after the first deposit has been made. If a customer withdraws his balance BEFORE receiving the Welcome Bonus, any betting activity will not count towards the published betting requirements. Once you have been credited with the WELCOME BONUS you must meet the wagering requirements before you are eligible to Cashin.

This clearly gives the player permission to play with their deposited funds, and withdraw BEFORE receiving the bonus.
The only penalty to the player, is this play does not count towards WR, which still has to be met AFTER the bonus is credited.
No-where in the T&C's does it say a player can not do what hapaboii did.

The casino should pay out his full deposit + winnings, and also give him the welcome bonus - completely in compliance with their own T&C's.

[caruso]

A new player who would be unaware of automatic bonuses could always try to plead his/her case with the casino. But, imho, depositing precisely $275, which represents the limit of the 100% sign up bonus, and not expecting a bonus is suspicious.

Where does he say he didn't want the bonus? He said "I hadn't even claimed or received any bonuses from them yet.", not that he didn't want them. I see no attempts at naivete.

Either way, this is neither here nor there. Did he respect the terms? That is the only question. From his comments and the casino's, it would seem he did.

[chuchu59]

The casino stands to lose on this one. By citing 'security flags were raised',if the player won with his deposit,he gets to keep his winnings because he won fair and square before he was made aware of this. On the other hand if the deposit is lost,he should receive his deposit back because they dont want his business. Still,I still think the casino owes the player an explanation.

[MrWolf]

On a slightly different tack, I'm far from impressed by the English Harbour group. It's fairly obvious from my own experience that they don't give a stuff about their players' interests.

Recently I returned to the English Harbour group after a gap of two or three years, and played three times without a bonus. I deposited with a (pounds sterling) credit card first time, and my casino account is in dollars. Upon withdrawing, I was told that the money would go back to my credit card, since that was the method of depositing. Fair enough.

However, I was told by support, and it's also written on their web site, that if you deposit via Neteller, you can be paid via Neteller. Great I thought - no losing out on the exchange rate and credit card commissions. I can keep everything in dollars.

So on the second and third occasions I deposited via Neteller. However, despite ringing up "customer service" and emailing accounts telling them I wanted Neteller refunds, despite being told my refunds would go back to Neteller, they processed the payments back to my credit card. If they carry on doing this, not only do I incur the costs mentioned above, my Neteller balance gets depleted and then I have to fund it with more deposits from a sterling card, more costs etc. I'm sure you get the idea.

I was so pissed off with them for ignoring my requests and lying to me I asked them to close all my accounts immediately. I also wrote an email to the management explaining why I decided to do this, but have I had a reply? My fault though - I should have realised that they don't care about their customers.

[hapaboii]

Right, I hadn't yet claimed any bonuses, I was willing to withdraw before receiving any bonus since I had been playing with my own money and got lucky. As another user pointed out, there is nothing wrong with this in the ToC.

So if they want to come up with some bs that I must receive the bonus once I deposit an amount that is eligible to receive the bonus, why then lock my accounts for security flags, confiscate my winnings(NOTE: I RECEIVED ONLY MY DEPOSIT REFUNDED TODAY FOR $275 from english harbour casino - NOT $650(which was my balance before my account was locked)), and issue no bonuses at all to either my English Harbour or Silver Dollar account.

Let's face it. They locked my accounts, confiscated my winnings, and issued no bonuses because I signed up at three of their casinos in a 2 hour span. Again, not against ToC. So they want to turn away my business because they think I'm a bonus abuser? Fine, but withholding duly earned winnings, refusing to allow me to decline the signup bonus and withdraw so I wouldn't be held to the bonus terms(and then not issuing bonuses that they claim I had to accept), is of great concern and is enough reason to avoid this group until they prove otherwise.

I have not yet PMed Casinomeister, I'll be doing that now.

[hapaboii]

Just another update. Got credited with my winnings in a separate payment. Still not happy with this group, but at least they paid up what my full balance at English Harbour was. I'm sure Casinomeister and this thread probably had something to do with it. Thanks.

[Tdoggy]

Glad to hear you got paid. Got to give the Casinomeister credit here indeed. Sounded like the whole time you did no wrong and they were just screwing with you. Justice has been served!