Virtual Casino Not Paying Again

[Thakid2u]

Well guess the people over at Virtual couldnt keep their word about turning things around.....

I used the coupon "Cleo55" and cashed out the $55 on the 24th of March. It was approved on 28th. Havent seen it yet.

3/28/2005 2:45:25 PM NETeller Withdrawal Approved! ($55.00)
3/24/2005 11:01:04 PM NETeller Withdrawal Requested ($55.00)

There is the log from the casino cashier. I called and talked to Danny on the 28th I believe. Could have been the 29th, but anyways, he told me it would be in my neteller account by FRIDAY the 1st. I called twice today and was told that it would be done later today. Now I goto Live support and ask where the money is and I am told that I didnt have the DTS signed.

So may this be a warning to you all....I guess decide what you want to do...But, I WOULD PUT THIS PLACE ON THE CRAP LIST....

I also have convo from live support with Virtual Danny on the night I used the chip and with Lana from tonight. I just got off the phone with Sophie and she tried running the same thing.

[lanidar]

I'm terribly sorry to hear that you are having so much trouble with The Virtual Group.
I have posted in at least a dozen forums warning players to stay away from Virtual and any of their clones. They ARE liars and cheats, as you have found out.
Fortunately, though it's not relative, the funds owed to you are minimal.
I know this was an inexpensive lesson learned by you and hopefully your post will keep others away from Danny, Teddy Boy and the liars at The Virtual Group.
Here is a complete, up to date list of The Virtual Group and its clones.

http://p078.ezboard.com/finsomniacsl...opicID=7.topic

This is a link to a thread, here at Casinomeisters suggesting that "The Virtual Casino Belong on Rogues List".

http://www.casinomeister.com/forums/...ead.php?t=7209

AND here is a link to a NEW thread I just started at Insom telling players of your situation.

http://p078.ezboard.com/finsomniacsl...icID=251.topic

[Thakid2u]

Thanks for the post...as you said its a very minimal amount. $55, but to me like most of the time it's not the money. It's the principal. I knew this place had problems in the past and I just played their as fun, but I figured I would give them another chance to see if they really could turn it around....Guess I was wrong......

lol I hope everyone saw the email about the Virtual Group buying an Island...lol

[lanidar]

Thanks for the post...as you said its a very minimal amount. $55, but to me like most of the time it's not the money. It's the principal.
lol I hope everyone saw the email about the Virtual Group buying an Island...lol

EXACTLY...it IS the principal and not the money.
I'm sure your post will help other players.

[daera]

Did you get your Credit Card Purchase form signed and sent over since making the cashout request.. confirmed that anyone received it?

I hope you have resent it and just ask someone to confirm it's legible and all. That would hold up a cashout and most casinos, since all that I play at do require that before processing a pending cashout. Cant you just resend that today and have your money follow right behind it?

[Thakid2u]

Everything was ok'ed by Danny, and 2 other support members. I asked them to send the DTS form to me again, and have yet to send it to me. I am on live support again now, asking why they havent sent it to me.

All in all, all forms were sent when I made my first CC deposit.
Per their T/C....."In order to maintain the security of your online credit card transactions, as well as for us to be able to process your withdrawal request, our clearing house needs a signed authorization form with proof of identification. The same is needed for all deposits of $100.00 and more. Please download the authorization form, print it and fax/scan it back to us."

I read this and sent it in a day after my deposit. OK, I have to post this session of live chat.....It's kinda funny to me....Nothing was left out of this or edited at all. I copied and pasted this right from the chat...I put "PAM" in red just to kinda seperate.

Please wait for a site operator to respond.
You are now chatting with 'Pam'
Pam: Welcome to our Live Casino Support, How may I help you?
Bigfied: Yes, I am still waiting on the DTS form that I asked for
Pam: yes you have to give me a little time the person that sends the dts will be here at 3
Bigfied: and who would that be...
Pam: lana
Bigfied: What does she do?
Bigfied: Accounting, Support, Manager?
Pam: among some other things
Pam: support
Bigfied: Then why can you or the Manager that will be in at 2 send it to me?
Bigfied: What your telling me makes no sense....Only 1 person that is a support rep can send the form to me?
Pam: because we divide the work
Pam: she is in charge of dts
Bigfied: Dividing the work is all fine, but the ability to send a form is a little crazy...
Bigfied: So your telling me that the manager that comes in at 2 pm cant send it to me >
Pam: could be, but that is how it works
Bigfied: Ok, so why didnt you tell me this an hour ago...
Bigfied: When I asked if you (meaning YOU) could send this to me?
Bigfied: and you told me "sure"
Pam: ok my mistwker
Pam: mistake i can not send the dts
Pam: lana will send you the dts when she comes
Bigfied: Ok, what manager will be coming in at 2pm.
Bigfied: I would prefer the manager that comes in at 2pm send it to me.
Bigfied: I have been waiting on a withdraw for over a week now,
Bigfied: and had all my documents sent in, and it went through 3 people telling me that it would be in my Neteller by friday night, and now last night when I ask about where it is..Somehow 3 people missed that I apparently didnt send in a form!!
Bigfied: Or my form disappeared...That or the Casino just doesnt want to Pay me money owed
Pam: you will be paid
Bigfied: Well I havent been...lol
Pam: is not we don't want to pay
Bigfied: OK, then let me get your insight on what the deal is?
Bigfied: How it can be approved by 3 people (including Danny) and nothing be brought up?
Bigfied: How all of the sudden on the day that I am supposed to be paid, something is missing?
Bigfied: Why I would be told By Lana, Last night that I have to have a DTS form signed on every withdraw?
Bigfied: but yet, nobody has been able to show me where it says that....
Bigfied: Apparently you have no comment on this matter, that is why the first time I told you that you couldnt help me?
Bigfied: Could you atleast answer my one question?
Pam: yes apparently I can't
Pam: ?
Bigfied: Can you have the manager send me the DTS form, and I will sign it and send it in again so Virtual Casino cant use that excuse as to why am not getting paid, Please
Bigfied: $55 is nothing to me, its the principal of the matter....
Pam: I will pass the message
Bigfied: Thank you very much
Bigfied: Have a great day

[lanidar]

Everything was ok'ed by Danny, and 2 other support members.

Danny's a joke...
Teddy Boy's a joke...
The whole Virtual Group is a joke!!!

[Thakid2u]

I agree, but Danny is supposed to be the marketing guy their, and in his own words..."HERE FOR THE PLAYER"...

You would think if the marketing guy would approve it and ok it then.....

Maybe Im just ignorant or something...

I think it's time to get Talumba out and play.....

(This is Talumba)

[daera]

I might be confused on what forms you mean. I also have never cashed out, or tried to cash out at Virtual so am not familiar with their forms.

I was thinking of the one I was sent after making cashout requests in the past for Microgaming Casinos. I got one from Fortune Lounge way back when and one from Casino Grand Bay not so long ago. They listed each and every cc purchase I ever made and I had to initial next to each purchase, then sign it, to include front and back of my cc, id and a utility bill in my name and fax/email it back before they finished my cashout request. I remember thinking how stupid, when the last time the only charge I had was $50 and the cashout was $1800. I asked why can't they just keep $50 and call it even..... They said their processor requires these. Maybe the cc process is different at RTG's.

Nobody likes getting a runaround that's for sure.

[Thakid2u]

Just got off the phone with Virtual. I asked for the manager and was told he/she was in a meeting, (on a SAT)...well they said they would just skip the DTS form...and the money would be in my neteller account on Monday.

I say Bullshit to this....I will give the manager an hour or so and call back and talk to him/her.