Please HELP Connectocasino won't pay!

**dbuuck01** · 31st March 2005, 05:31 PM

I will be posting forums from now on ..please if you have any suggestions on how to get paid from connectocasino please let me know.I finally was able to cash out $400.00 from connecttocasino
and they stated that I have a second accont wich should have been closed month's ago end of december by my request. so they say I have multiple accounts wich I do not. so it voids all pays ..but inside there casino software module there is no terms and conditions anywhere ....very decptive practice because even on there homepage you have to really look for it it is not a post by itself. you have to scroll completly to the bottom of the message page under FAQ and there it is in tiny print. but I did not have 2 accounts and never on either account did I use a free chip like I was trying to defraud someone.This is a unfair practice and they are crooks and thieves.....any suggestions please help I would like to recieve my winnings from them...seems kinda strange anyway they will accept you money on multiple account's but will only pay on 1..I closed my account and told them that and the guy FRANK and his manager both called me a LIAR do yourself a favor never play here..another guy won 26,000 jackpot on there recently guess how much of that he is getting 0.00 nothing they suggest the same reason for him.....He has never had a second accountit was his first time to ever play there.....DON"T play thereBE afraid Be very afraid of there deceptive trade practice....UPDATE 150 emails without 1 single response....Also If they post a reply to this talking about how I was banned ...I was only banned after
I requested a cashout

**KasinoKing** · 31st March 2005, 06:11 PM

Dear Confused,
You are stating you did not have more than one account, and then also admitting that you did (several times), all in the same post!

Please try to get your facts straight before you start bashing this casino.

Not that I have any love for them - after the other horror stories I've read about them on this forum - I would not touch them with a VERY long barge pole!

**Casinomeister** · 31st March 2005, 06:28 PM

Hi dbuuck01,

And welcome to the forum.

Make sure you read the posting guidelines for this section when posting complaints.
http://www.casinomeister.com/forums/...ead.php?t=6735

Connectocasino is a member of this board BTW, and can be PMd here:
http://www.casinomeister.com/forums/members/connectocasino.html

The operator checks the forum just about daily so he should respond.

**Petunia** · 31st March 2005, 06:28 PM

** KK, I think the person had an account, CLOSED it upon request, opened another one (now) and is being accused of having multiple accounts. The way I understand it.
I don't HAVE two accounts, but I HAD another one which was closed.
I don't know this casino - but I am wondering, in general what the rule on that would be? i don't think that there should be a problem if the account was closed on request before ALONE would contribute towards this behaviour.
I hope that someone could help you with this... it would have to be someone who deals with this casino (or group) in general. Let us know the outcome of this... *smile* And make SURE you met the T & C's no matter how well hidden they are... it is a golden rule! I wish you the best! **

EDIT: AND what Bryan said!!

**virtualted** · 31st March 2005, 07:48 PM

I know at my casino and what I have read of most other casinos on line is that the only time we use "the multiple accounts" reason, is not because the player has two accounts, but they used sign up or no deposit bonuses on both accounts.One thing to have opened two accounts, but another when you have opened the new accounts just to redeem the specials.
I am not, and have no idea about connect two, I am only speaking about my casino and what I have read from the boards.
Ted

**marcolino** · 1st April 2005, 05:06 PM

One more ...

**blankley** · 1st April 2005, 11:04 PM

[QUOTE=virtualted]I know at my casino

So you only have one casino then?

**dbuuck01** · 2nd April 2005, 02:43 AM

Account name dbuuck01
email address dbuuck01@neb.rr.com
real name Dakota Buuck

The story starts here. I opened account with connectocasino in the fall and
closed it in December because it so seemed impossible to win
when I phoned support to reopen my account the could not locate my already
closed account. I wanted them to reopen in January
when they could not locate my old account they suggested that I open a new
account .I enjoyed playing there because of there generous bonus
system where they matched my deposit 9999 percent..well I opened my new
account and played winless of course.but on the 26th of march I won
something $400.00
was to be what they owed me...Guess what I met the requirements of the
playthrough 30x on slots $6500.00 on my bonus requested a cashin right! I
had $600.00
in my account and knew I could not cashn my bonus so I requested $400.00 and
my bonus was the other 200.00 match on my deposit wich I understand you
cannot cast that out.
well they requested a fax/back form wich I completed and a screen shot of my
firepay account ! DONE and DONE all complete.well now they screwed me they
said I was unelgible
for the cashin and they zereoed out my account due to multiple accounts ?
but only by there suggestion did I have multiple accounts...strange ? huh?
so they give me 2 options option 1 they keep all winnings and give me back
my original deposit $20.00 lol and close my account! or I can continue
playing at there site and forfit all my winnings.I have sent no less that
150 emails without a single response to any of them.I have spoken with
support to try and explain to upper management the situation they are like
are like rocks and will not budge a inch ..they are very hateful very rude
and have a personal vendetta against me.and will not let me speak with any
upper management.
can u please help me with this...please! I would like my money and with no
resolution in sight I might have to take a vacation to sanhose and visit my
new friends at connectocasino
in hereDIa..Please assist anyway you can

**chuchu59** · 2nd April 2005, 03:33 AM

Did you claim their sign-up bonus twice using a different username. Unless explicit approval was given for you to claim the 2nd sign-up bonus,I doubt whether they should pay you.

**dbuuck01** · 2nd April 2005, 07:11 PM

Well it looks as though I have jumped the gun and spoke to soon
About connectocasino. I just needed to speak with the right person
Mr. John Spears helped me fix my day, and is making my account right.
I want to issue a formal apology for the things I said about connectocasino.
I want to say they are a upstanding group. When I read some complaints from
banned members I got a little ahead of myself in thinking they were not a honorable casino and place to wager. I want to say thanks to john for emailing me .I want to apologize for any slander or wrongdoing on my part to Mr.Spears and connectocasino.
Thanks again for the opportunity to play at your place.and I will now retract any thing I said bad at all. Thanks again dbuuck01.
please remove from all posts ..