IGlobalMedia Video Poker software glitch

[eric5148]

Yesterday I was playing Deuces Wild (download version) at Casino County, which uses IGlobalMedia software.

In a span of 76 hands I was dealt the exact same hand twice in a row three different times. The first time it happened, I didn't really notice, I thought the hands were just similar, but not identical. The second time I was sure they were identical, but I just assumed it was a fluke. The third time, I was in disbelief that this could happen twice in such short period of time, so I went back to the game logs just to make sure my eyes weren't fooling me, and that's when I noticed the first time was actually identical as well.

I'm not shouting "rigged" here, I'm just saying this couldn't be random, and therefore, not would I consider a fair and honest game. If this is a software glitch, it obviously needs to be fixed

I'm not great at math, so if anyone can figure out the probability of this happening, that would be much appreciated.

I sent an email to Casino County yesterday at about 9 pm CT. They haven't responded yet.

Here are some screenshots of the game logs:

-Eric

[big_mac]

I reckon that the chance of having a hand exactly the same as the previous, in the same order, is less than 1 in 300 million.

[big_mac]

According to my amateurish calculations, I think that this should happen about once in 21,065,900,682,426,200,000,000

(that is based on getting the first one once in 311 million, then another one in the next 32 hands at once in 9.74 million, then once again in the next 45 hands at once in 6.93 million. Hopefully somebody who actually knows what they are doing will give a better answer).

[eric5148]

According to my amateurish calculations, I think that this should happen about once in 21,065,900,682,426,200,000,000

I think that estimation is all I need to see, lol. It's not really important what the actual odds are, just that we know that it's not bloody likely.

Still no response from Casino County. I sure won't be playing there until this gets fixed.

[realwtfsup]

No more playing there for me.

[largeeyes]

Jaw dropping. Something IGM better be addressing PRONTO.

[nafanny29]

My guess is that you will never get two identical five card hands dealt to you in the same order in your lifetime.

[dominique]

Which version is this? Download? Java? HTML?

I have played VP extensively on the IG download version and never saw anything unusual.

[caruso]

Thanks to the poster for proving my long-held view that this software is rigged up to the eyeballs. This is conclusive beyond question.

I'm not shouting "rigged" here, I'm just saying this couldn't be random

This is a widely held misconception, that "non random" does not equal "rigged" in all practical senses. If it is random the cards are dealt according to natural probability. If it is non-random, cards are NOT dealt according to natural probability. When blackjack or video poker cards are dealt under the latter condition, the game is rigged. Non-random equals rigged. Call it "unintentional rigging" if you want to be generous; call it "buggy" if you want to be polite.

It remains rigged.

[eric5148]

Caruso:

This is how my dictionary defines the word rig: to manipulate or control esp. by deceptive or dishonest means. To fix in advance for a desired result.

The proof I have here is not proof of rigging. It's a possibility, but not proof that anything is in their favor. It's proof that the software doesn't perform as the casino claims.

Believe me, I'm more pissed about this than you are. But if they wanted to rig the software in their favor, this would be far from the best way to do it.


Meanwhile, I still haven't heard from Casino County, which means it's time to inform everyone I can about this. This is absolutely unacceptable.