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iGlobalMedia invisible cards trick.

Discussion in 'Online Casinos' started by caruso, Sep 27, 2004.

    Sep 27, 2004
  1. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Spot the problem. Clue: the total on the second hand is NOT nine.

    Just prior to this, the junk software started flashing and jerking on me so I knew something was up.

    You'd think with the phenomenal success of Party Poker they could clean up their blackjack game. Apparently, once a crook always a crook.
     
  2. Sep 27, 2004
  3. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Had something similar happen twice when playing at one of these casinos. Ending the session and logging back in restored it to normal, but obviously you don't want to be betting large amounts of money when something similar happens! I'd put it down to complete incompetence rather than any attempt at fraud, but it is something anyone about to play there should be aware of.

    One tip: play the java games rather than downloading these casinos. The download version actually offers fewer games & seems less stable than playing in Java.
     
  4. Sep 27, 2004
  5. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    people ask me why i dont stop working and just play online, crap like that. reason i never play there anyway. :eek2: :eek2: :eek: :eek: The darn game cant even count
     
  6. Sep 27, 2004
  7. cipher

    cipher Banned member - being a jerk

    Hi Caruso;

    This software is well known for this, particularly when there are splits involved. Have a good one.
     
  8. Sep 27, 2004
  9. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    The download version of that software has an estimated .82% dealer advantage, as opposed to the Java games with an estimated .41% dealer advantage for the Las Vegas Strip version.

    Not to mention adding the casino's screwup shown in caruso's post! :eek:
     
  10. Sep 27, 2004
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Caruso,

    Have you reported this to the casino operators? What other actions have been taken on this?
     
  12. Sep 27, 2004
  13. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I didn't consider reporting it since closing the software and and re-opening it did allow me to access the hand plus correct card values via an odd HTML-style version of the game - I should have mentioned that. It would have been very bad if the reload had caused the full hand to be lost, or if I had tried to play on and GUESS the value of the "hidden" card. I expect many players WOULD attempt to play on regardless.

    FTR - this happened a few moments after the software suddenly started flashing and glitching like manaic, so I put this down to whatever that particular defect was and NOT that a split was involved. Previous splits had been correctly displayed. I've seen the "flashing & glitching" on many past occasions on this junk software, so wasn't overly bothered. I can send them the screenshot, but I can't see them being excessively bothered.
     
  14. Sep 27, 2004
  15. cipher

    cipher Banned member - being a jerk

    Hi Caruso,

    I do recall that on the couple of occassions that this happened to me, it not only involved a split pair but a match split pair meaning that each of the split off cards were same suited as well. Have a good one.
     
  16. Sep 27, 2004
  17. bewitch

    bewitch Dormant account

    Location:
    Home, sweet home
  18. Sep 29, 2004
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please contact Rachelle at This email is not visible to you. She would like to have more details from you on exactly what happened. Thanks!
     
  20. Sep 29, 2004
  21. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    I don't have real account in any iGlobalMedia casinos (yet), but i try once their software (for fun), and got exactly same kind of "errors" everytime, even after reboot, re-install...
     
  22. Sep 29, 2004
  23. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    OK, I sent an Email.

    Be smart and don't allow that situation to change any time soon.
     
  24. Oct 15, 2004
  25. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    If you think the invisible cards were odd...

    I played a session of the Java version of Jacks or Better VP at Golden Stars Casino (which uses the same software). I thought there was something strange going on as at times the cards in one hand seemed very similar to the last, but just assumed I was seeing patterns where there weren't any.

    The screenshot I've attached from the log viewer (available for the last ten hands) shows I did actually get dealt the same cards at least once. I can't see any explanation for this except for the software having an extremely serious error in it. I also think at one point I was dealt a hand with a pair of Aces & held them, only for them not to be held when I drew.

    I've exchanged e-mails with customer services & they're aware of the problem, though technical support haven't responded in the time frame they said they would. I asked for game logs of the session & they sent a word file which only showed whether I won or lost each hand. When I asked for a file which would let me see the individual cards dealt they said it was impossible :what:

    So, in summary, be very, very wary of playing with this software! (certainly if you're betting large amounts or not playing with a bonus)
     
  26. Oct 18, 2004
  27. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Just a question relating to the post above: has anyone ever received usable log files from an IGlobalMedia casino? It just seems unlikely that they really couldn't send logs in which you can see the cards dealt.

    I'm not trying to get any money back from them (though I lost at VP I withdrew for a profit overall), I'm just curious to see exactly what happened... their technical support not responding & the refusal to send logs increases the curiosity :D
     
  28. Oct 18, 2004
  29. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    Even if you are betting small amounts, why would anyone want to even consider playing with this software. This type of thing happening time and time again, to different players is proof enough for me to not even go to a website of a casino that uses this software, I would never put my money in a casino with these type of glitches that are so obvious and out in the open. There are so many good casinos out there why even waste the time, and take the chance?
     
    Last edited: Oct 18, 2004
  30. Oct 19, 2004
  31. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I second those comments. There is absolutely no reason to patronize this idiot software without A Very Good Reason Indeed - starting out with a 'B' and ending its life with an 'S'. It's total junk.

    And FTR Bryan - I sent the requested Email as you asked. The manager evidently wasn't remotely interested - I got a form response, followed by...nothing. However, having stated in an earlier post that I assumed they couldn't care less about any aspect of the junk performance of their junk software, I'm not in the least surprised nor remotely put out. With the success of Party Poker I assume they keep the casinos up and running to scam a few extra bucks and maintain a solid link with their crook past.
     
  32. Oct 19, 2004
  33. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    There was the recent case of that other crook operation Reef Club (CON clone); they flat refused to supply full play logs on player request - it took third party mediation to produce them. Nothing new here. They have the logs. They just don't want YOU to have them.

    In an industry polluted primarily by crooks, noone should be surprised by crooked behaviour. It should be considered the norm.
     
  34. Oct 19, 2004
  35. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    That was of course the reason. Also agree they probably just keep the casinos more or less ticking over while concentrating on the Party Poker cash cow.

    I'm still a bit suprised by their obvious lack of concern when confronted with a problem which would see them shut down at least until it was solved if there was any sort of genuine industry regulation, but I suppose I shouldn't be...
     
  36. Nov 4, 2004
  37. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Never got any response on the above issue (with their money why would they, but I'm still surprised given they requested feedback from Bryan) but Planetluck did just send me a baseball cap with "planetluck.com" emblazened across the top.

    They'd have to pay me $50 a time to go out in it.

    Instead of spending money on absurd marketing gimmicks, how about something really unusual and unexpected like actually improving / de-bugging the software?
     
  38. Nov 4, 2004
  39. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    After a comical number of e-mails and various excuses/delays they finally admitted that something had gone wrong with their software and gave me a massive $5 bonus to try out the game again. That one minute's play didn't really reveal anything more except that the software forcing you to go the cashier whenever your balance is below $5 is another appalling 'feature' they should fix.

    They resolutely refused to let me see the logs but claimed that 'random checks' suggested everything was fine. That's a relief ;)
     

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