iGlobalMedia invisible cards trick.

[caruso]

Spot the problem. Clue: the total on the second hand is NOT nine.

Just prior to this, the junk software started flashing and jerking on me so I knew something was up.

You'd think with the phenomenal success of Party Poker they could clean up their blackjack game. Apparently, once a crook always a crook.

 

[Vesuvio]

Had something similar happen twice when playing at one of these casinos. Ending the session and logging back in restored it to normal, but obviously you don't want to be betting large amounts of money when something similar happens! I'd put it down to complete incompetence rather than any attempt at fraud, but it is something anyone about to play there should be aware of.

One tip: play the java games rather than downloading these casinos. The download version actually offers fewer games & seems less stable than playing in Java.

 

[bethug]

people ask me why i dont stop working and just play online, crap like that. reason i never play there anyway. The darn game cant even count

 

[cipher]

Spot the problem. Clue: the total on the second hand is NOT nine.

Just prior to this, the junk software started flashing and jerking on me so I knew something was up.

You'd think with the phenomenal success of Party Poker they could clean up their blackjack game. Apparently, once a crook always a crook.

Hi Caruso;

This software is well known for this, particularly when there are splits involved. Have a good one.

 

[Macgyver]

One tip: play the java games rather than downloading these casinos. The download version actually offers fewer games & seems less stable than playing in Java.

The download version of that software has an estimated .82% dealer advantage, as opposed to the Java games with an estimated .41% dealer advantage for the Las Vegas Strip version.

Not to mention adding the casino's screwup shown in caruso's post!

 

[The Dude]

Hi Caruso,

Have you reported this to the casino operators? What other actions have been taken on this?

 

[caruso]

I didn't consider reporting it since closing the software and and re-opening it did allow me to access the hand plus correct card values via an odd HTML-style version of the game - I should have mentioned that. It would have been very bad if the reload had caused the full hand to be lost, or if I had tried to play on and GUESS the value of the "hidden" card. I expect many players WOULD attempt to play on regardless.

FTR - this happened a few moments after the software suddenly started flashing and glitching like manaic, so I put this down to whatever that particular defect was and NOT that a split was involved. Previous splits had been correctly displayed. I've seen the "flashing & glitching" on many past occasions on this junk software, so wasn't overly bothered. I can send them the screenshot, but I can't see them being excessively bothered.

 

[cipher]

I didn't consider reporting it since closing the software and and re-opening it did allow me to access the hand plus correct card values via an odd HTML-style version of the game - I should have mentioned that. It would have been very bad if the reload had caused the full hand to be lost, or if I had tried to play on and GUESS the value of the "hidden" card. I expect many players WOULD attempt to play on regardless.

FTR - this happened a few moments after the software suddenly started flashing and glitching like manaic, so I put this down to whatever that particular defect was and NOT that a split was involved. Previous splits had been correctly displayed. I've seen the "flashing & glitching" on many past occasions on this junk software, so wasn't overly bothered. I can send them the screenshot, but I can't see them being excessively bothered.

Hi Caruso,

I do recall that on the couple of occassions that this happened to me, it not only involved a split pair but a match split pair meaning that each of the split off cards were same suited as well. Have a good one.

 

[bewitch]

In fact, these happened to me few times at CON before. Then, someone here (jam, I believe) told me it's probably my computer's problem and suggest me to do some adjustments.

https://www.casinomeister.com/forums/threads/the-strange-error-on-con-instant-play.4663/?t=4663

 

[The Dude]

I didn't consider reporting it since closing the software and and re-opening it did allow me to access the hand plus correct card values via an odd HTML-style version of the game - I should have mentioned that. .... I can send them the screenshot, but I can't see them being excessively bothered.

Please contact Rachelle at manager@planetluck.com She would like to have more details from you on exactly what happened. Thanks!

 

[Sodax77]

I don't have real account in any iGlobalMedia casinos (yet), but i try once their software (for fun), and got exactly same kind of "errors" everytime, even after reboot, re-install...

 

[caruso]

OK, I sent an Email.

I don't have real account in any iGlobalMedia casinos (yet),
...

Be smart and don't allow that situation to change any time soon.

 

[Vesuvio]

If you think the invisible cards were odd...

I played a session of the Java version of Jacks or Better VP at Golden Stars Casino (which uses the same software). I thought there was something strange going on as at times the cards in one hand seemed very similar to the last, but just assumed I was seeing patterns where there weren't any.

The screenshot I've attached from the log viewer (available for the last ten hands) shows I did actually get dealt the same cards at least once. I can't see any explanation for this except for the software having an extremely serious error in it. I also think at one point I was dealt a hand with a pair of Aces & held them, only for them not to be held when I drew.

I've exchanged e-mails with customer services & they're aware of the problem, though technical support haven't responded in the time frame they said they would. I asked for game logs of the session & they sent a word file which only showed whether I won or lost each hand. When I asked for a file which would let me see the individual cards dealt they said it was impossible

So, in summary, be very, very wary of playing with this software! (certainly if you're betting large amounts or not playing with a bonus)

 

[Vesuvio]

Just a question relating to the post above: has anyone ever received usable log files from an IGlobalMedia casino? It just seems unlikely that they really couldn't send logs in which you can see the cards dealt.

I'm not trying to get any money back from them (though I lost at VP I withdrew for a profit overall), I'm just curious to see exactly what happened... their technical support not responding & the refusal to send logs increases the curiosity

 

[Black21Jack]

So, in summary, be very, very wary of playing with this software! (certainly if you're betting large amounts or not playing with a bonus)

Even if you are betting small amounts, why would anyone want to even consider playing with this software. This type of thing happening time and time again, to different players is proof enough for me to not even go to a website of a casino that uses this software, I would never put my money in a casino with these type of glitches that are so obvious and out in the open. There are so many good casinos out there why even waste the time, and take the chance?

 

[caruso]

I second those comments. There is absolutely no reason to patronize this idiot software without A Very Good Reason Indeed - starting out with a 'B' and ending its life with an 'S'. It's total junk.

And FTR Bryan - I sent the requested Email as you asked. The manager evidently wasn't remotely interested - I got a form response, followed by...nothing. However, having stated in an earlier post that I assumed they couldn't care less about any aspect of the junk performance of their junk software, I'm not in the least surprised nor remotely put out. With the success of Party Poker I assume they keep the casinos up and running to scam a few extra bucks and maintain a solid link with their crook past.

 

[caruso]

It just seems unlikely that they really couldn't send logs in which you can see the cards dealt.

There was the recent case of that other crook operation Reef Club (CON clone); they flat refused to supply full play logs on player request - it took third party mediation to produce them. Nothing new here. They have the logs. They just don't want YOU to have them.

In an industry polluted primarily by crooks, noone should be surprised by crooked behaviour. It should be considered the norm.

 

[Vesuvio]

I second those comments. There is absolutely no reason to patronize this idiot software without A Very Good Reason Indeed - starting out with a 'B' and ending its life with an 'S'. It's total junk.

That was of course the reason. Also agree they probably just keep the casinos more or less ticking over while concentrating on the Party Poker cash cow.

I'm still a bit suprised by their obvious lack of concern when confronted with a problem which would see them shut down at least until it was solved if there was any sort of genuine industry regulation, but I suppose I shouldn't be...

 

[caruso]

Never got any response on the above issue (with their money why would they, but I'm still surprised given they requested feedback from Bryan) but Planetluck did just send me a baseball cap with "planetluck.com" emblazened across the top.

They'd have to pay me $50 a time to go out in it.

Instead of spending money on absurd marketing gimmicks, how about something really unusual and unexpected like actually improving / de-bugging the software?

 

[Vesuvio]

After a comical number of e-mails and various excuses/delays they finally admitted that something had gone wrong with their software and gave me a massive $5 bonus to try out the game again. That one minute's play didn't really reveal anything more except that the software forcing you to go the cashier whenever your balance is below $5 is another appalling 'feature' they should fix.

They resolutely refused to let me see the logs but claimed that 'random checks' suggested everything was fine. That's a relief

 

[The Dude]

I'm going to have them look into this one as well. This thread slipped by me.

 

[arbster]

I'm going to have them look into this one as well. This thread slipped by me.

Did they ever bother responding even to you, I wonder?

 

[The Dude]

Did they ever bother responding even to you, I wonder?

They are still looking into this, and I'm expecting more on this soon.

 

[galimberti11]

In fact, these happened to me few times at CON before. Then, someone here (jam, I believe) told me it's probably my computer's problem and suggest me to do some adjustments.

https://www.casinomeister.com/forums/threads/the-strange-error-on-con-instant-play.4663/?t=4663

For me the software comunicate with the casino server.
There are data sent to the server (i.e. the money you put on the table) and data received by software.
A simple command is sent to software from server to comunicate it to have a point more than your.
In some cases the command can be sent with the details of software hand Like the card and his point (2,10,11, etc.)
If your line or your computer for some reason corrupt this data the softawre visualize an incorrect information, but don't worry, the result would be the same : you lose the hand.
I am not able but it would be inetresting to control data received and transmitted during the game from and to the casino software.