IGlobalMedia Video Poker software glitch

[Vesuvio]

Wow - so we have evidence that their VP sometimes deals the same hand twice in a row, fails to pay out wins and pays out the wrong amount for wins. Their BJ occasionally deals the wrong cards with values that don't add up, or the screen splits in a weird way so you can't see what's going on. Even their slots malfunction.

This lot surely deserve an honoured place among the 'evil software providers'. Not so much because it looks as though they have evil intentions, but for wreckless complacency and a complete disregard for their players (who've reported these errors for years). Any casino that has software which malfunctions like this needs to be automatically rogued. If they were regulated they'd be forced to close & heavily fined until it was fixed - putting them on a few blacklists is a poor alternative, but who knows, it might finally persuade them that something needs to be done

[thelawnet]

Originally Posted by Vesuvio

Wow - so we have evidence that their VP sometimes deals the same hand twice in a row, fails to pay out wins and pays out the wrong amount for wins. Their BJ occasionally deals the wrong cards with values that don't add up, or the screen splits in a weird way so you can't see what's going on. Even their slots malfunction.

This lot surely deserve an honoured place among the 'evil software providers'. Not so much because it looks as though they have evil intentions, but for wreckless complacency and a complete disregard for their players (who've reported these errors for years). Any casino that has software which malfunctions like this needs to be automatically rogued. If they were regulated they'd be forced to close & heavily fined until it was fixed - putting them on a few blacklists is a poor alternative, but who knows, it might finally persuade them that something needs to be done

I would agree with this. I didn't notice any major problems with the blackjack, although I had the screen splitting issue about every half an hour, but the video poker (which has poor paytables anyway) is unacceptable. Any software providers should restore your game when you go back, and to have four five consecutive hands crash (losing my money) is just unacceptable. I haven't complained because it seems churlish to complain about an unsolicited $5 bonus, but I won't be depositing my own money again.

PS. When I try to login to check it now, it says the servers are overloaded and I should try later. Not a good sign.

[ohdreampop]

I never sent in any screenshots. I just stopped playing it.

Originally Posted by winbig72

Were you sending in the screenshots of the times it paid more than it should have as well as the times it paid less?

[eric5148]

It's been almost 6 months since I started this thread. I'm not a software developer, but I'm pretty damn sure it shouldn't take this long to fix the problems.

IGM needs to be rogued for extreme laziness and complete ignorance of their players.