Omni Casino tricks

[MeganSpot]

After playing the monthly bonus at Omni Casino I have been banned from further participation as a bonus abuser. Here are the facts.

In September as a first time player I deposited $335 and got a $100 bonus with $2500 WR. I cashed out $465 netting $130 ($100 bonus plus $30 winnings) flat staking bj.

In October the bonus T+C were altered whereby players were obliged to meet WR $2500 first before being awarded the $100 bonus. Having completed the WR (flat staking bj) I was subsequently awarded the $100 bonus netting me a $80 profit (losing $20 in bj play).

This month I deposited $200 and again completed the WR $2500 (I bet over $2900) but this time I was not awarded the $100 bonus. On inquiry with Omni I have been thus informed:

“Hello Megan,

Thank you for contacting us and I am sorry for the late reply.

Please note that in order to qualify for this month's loyalty bonus, you will be required to adhere to our promotional terms and conditions.

Though you have met the wagering requirements stipulated as one of the conditions, you have established a pattern in which your wagering is done almost solely with the use of promotional funds.

See #5 at http://www.omnicasino.com/common/ter...conditions.asp.

Persons engaging in this type of activity are typically not allowed to participate in this loyalty bonus.

We would however like to see you become eligible to receive this bonus, this month as well as next. You are, therefore, welcome to deposit and play using those deposited funds. We will continue to monitor your account and when the current pattern has stopped, your account will receive this loyalty bonus.

As always, do continue to enjoy playing at Omni Casino.

Best of luck,

Kimmoye
Customer Care Agent
Omni Casino”


The said T+C at #5 read:
“5] Omni Casino®, CryptoLogic Inc., WagerLogic Limited and ECash Direct (UK) Limited reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which Omni Casino®, CryptoLogic Inc., WagerLogic Limited and ECash Direct (UK) Limited in their sole discretion deem to be abusive, Omni Casino®, CryptoLogic Inc., WagerLogic Limited and ECash Direct (UK) Limited reserve the right to revoke the entitlement of such end user(s) to the promotion."

I am at a loss to know how to become a non-abusive player. Should I design my play in a suitably wreckless fashion to ensure that I habitually lose both house and home? Is that what a non-abusive player is?

Omni writes “…your wagering is done almost solely with the use of promotional funds.” Not true – I have only once received a bonus PRIOR to wagering.

And further, “You are, therefore, welcome to deposit and play using those deposited funds”

But that’s exactly what I have done – deposited and played solely with my own funds.

I have no difficulty with Casinos deciding who can and can’t receive bonuses on the basis of unambiguously defined T+Cs. But the term “…in their sole discretion deem to be abusive” requires one to be a mind reader. Furthermore, my deeming as an “abusive player” came AFTER I had played over $2900 of bj. I think this is shabby treatment and quite frankly “player abuse”.

[Dirk Diggler]

The casino has evey right to exclude any player for whatever reason from receiving bonuses - however they should inform you of this PRIOR to allowing you to do the wagering requirement for such bonuses.

It is completely WRONG of them to deny you the bonus AFTER you have done the wagering to get it. If they hadn't previously informed you that they were excluding you from bonuses then they should give you the bonus IMO.

[DealerBusts]

I knew something like this was bound to happen with Omni's new bonus policy.
I'm always wary about bonuses that require prior wagering and that are not automatically credited once conditions are met. The casino always has the option to deny you the bonus to you so i generally avoid these situations.

[Stanford]

This is awful behavior. Who can mediate crypto? Is this something Megen can pitch a bitch about?

Stanford

[jerseyguy11]

casino is right, most land based casinos cannot offer such high promotions. They simply would not make any profits on the tables if they did. The promotions are established to reward new and loyal players. I cant blame the casino in this case. I cant blame the player either (since she met the WR). Nobody is to blame, but the casino has the right to not award you this promotion because of the pattern they indicate. I think that is fair.

[jerseyguy11]

you guys just LOOOOOOOOVE your bonus's

not me. i hate them heh

[jerseyguy11]

actually i misread this. If they notified you about this after you completed the WR, then that is unacceptable. You should argue for the last bonus, but the casino is right and you should expect anymore if you continue to play near the minimum play solely for bonus money.

[m249a]

Maybe they should re-name the bonus from "loyalty bonus" to something like

Completly random, compulsive gambling only bonus. Only if your randomness has no pattern. If you randomness begins to look like a random pattern then we will label you a random pattern player, and exclude you from the bonus.
At our random discretion.

That might be closer to the truth.

[Stanford]

Maybe they should re-name the bonus from "loyalty bonus" to something like

Completly random, compulsive gambling only bonus.

I agree. These guys are trolling for compulsives. These are the top of the line casinos too.

Remember the last scare when congress was considering banning on line gaming. We all got emails from the casinos asking us to contact our congressman. I did. I bet others did as well.

I won't do it again. And if this gets worse, I will be switching to the other side.

Jersey, these casinos don't even begin to compare to a real casino. They have spit for overhead. A real casino has large number of employees, entertainments, free drinks, free food, and free rooms. And they pay taxes and they contribute jobs to a local economy. And they don't whine near as much.

It's crazy that they accuse her of playing with promotional funds when the player doesn't get the bonus until after they have risked there own funds.

They have flat out stolen $100 from this player.

Stanford

[dickens1298]

Ok...let's play Devil's Advocate and reverse roles.

You're monitoring customer activity and see a customer who has been playing for three months. In the first month, as soon as she reaches the WR, she cashes out, and doesn't play there again. In the second month, she does the same. Her net "winnings" are comprised primarily of bonus money. She does not revisit the casino again in either month, preferring to wait for the bonus offer.

Would you not consider her a bonus abuser (in short, a player who plays merely for the bonus)?

True, it would help if the casino did not use such strong language and inform her that she was only risking bonus money, AND it would have helped if they had written to her before the third month's activity.

But - put another way - they did not "steal" from her in the third month. Her account was not locked, nor was she outright denied the bonus. She still has her funds (plus the earlier bonuses), and Omni offered to make good on the bonus as long as they see the pattern broken. My guess is they're waiting for her to continue to play AFTER the WR level was reached. Her pattern this month would have been similar - cash out as soon as she reached the WR, with most of her profit being bonus money.

Omni is part of the Peak Entertainment group (inclusive of Sands et al), which has been quite good in the long run. Their loyalty program is quite rich, and I've earned hundreds of dollars from it, not to mention bonuses earned. I cannot see them willing to "cheat" a customer of $100 if they did not believe it in principle.