Match bonus at intercasino

[chuchu59]

I would like you guys to give your views on this. Since 2001,I have been an active player at intercasino, The bonuses were good although I did play many times without them. After playing at this casino in October last year,I didnt play until May this year. I deposited $86 and expected a match bonus of the same amount. The bonus,which should have been credited instantly,did not appear. This seemd normal,though,as this has happened many times in the past and I sent their support a message requesting for the bonus to be credited manually and began playing freely,safe in the knowledge that the bonus would come. Well,I lost my whole deposit and when I checked my e-mail inbox,they said that I wasnt eligible for the bonus because I am from hong Kong and as their website says players from China are ineligible for the bonus,I couldnt get any bonus as Hong Kong is part of China. This made me furious,as in the address pulldown menu,Hong Kong and China are listed separately and there is no indication that the exclusion of players from china applied to players from Hong Kong too. I sent a mail to their manager,Ryan Hartley,requesting for the bonus but this was refused and he said all I would get was a 10% rebate on losses. I did explain to him that I had been an active player for several years but to no avail.

Fellow members may wish to know that China regained sovereignty of Hong Kong in 1997 but a concept called "one country,two systems' is used. Hong Kong practises capitalism while China remains communist Many online casinos require players from China to meet more stringent bonus wagering requirements. However,even though I use my Hong Kong address,I do not have to meet these same requirements. Once casino,Bet Royal casino,explicitly says that players from both Hong Kong and china are excluded from their promotions. This is fair,intercasino is not.

[trick]

.. when they themselves make a destinction in the pulldown menu, they should be so kind as to list ALL places banned. Not just assume that we can guess what is included in eg. China.

[Stanford]

This made me furious,as in the address pulldown menu,Hong Kong and China are listed separately and there is no indication that the exclusion of players from china applied to players from Hong Kong too. I sent a mail to their manager,Ryan Hartley,requesting for the bonus but this was refused and he said all I would get was a 10% rebate on losses...
Fellow members may wish to know that China regained sovereignty of Hong Kong in 1997 but a concept called "one country,two systems' is used. Hong Kong practises capitalism while China remains communist

You are right. Ryan is wrong. Is there anyway to get him to post here? I know he does at WOL.

Maybe you can pitch a bitch.

Stanford

[sw2003]

Just go to WOL and post your message there, no?

If you put Intercasino front and center in the topic, he will have to read it some time unless you post get pushed to the second page and beyond.

[ryan_hartley]

Hi all,

I am sorry if you feel that it is confusing to list both, Hong Kong and China. I will see if we can take Hong Kong off the drop down menu if this will avoid further confusion. However, Hong Kong is China and China is excluded from the match bonus. Therefore Hong Kong players can't receive it either.

Regards,

Ryan Hartley
Casino Manager - InterCasino

[KasinoKing]

Hey!
Nice to see the manager of the BEST casino on the net is a visitor to the BEST forum on the net!

[chuchu59]

Hi all,

I am sorry if you feel that it is confusing to list both, Hong Kong and China. I will see if we can take Hong Kong off the drop down menu if this will avoid further confusion. However, Hong Kong is China and China is excluded from the match bonus. Therefore Hong Kong players can't receive it either.

Regards,

Ryan Hartley
Casino Manager - InterCasino

Its not that I feel this is confusing. It really is confusing. What you are in fact doing is locking the stable doors after the horse has bolted. The fact that you will alter the pulldown menu does not affect me since after the last deposit,I know that Hong Kong players are excluded from the match bonus. There was nothing to suggest in your website that Hong Kong players will be excluded and I am sorry to say,Hong Kong is not China. You can only say that China has resumed sovereignty over Hong Kong since 1997 and that Hong Kong is part of China.

[ryan_hartley]

I am sorry to say,Hong Kong is not China. You can only say that China has resumed sovereignty over Hong Kong since 1997 and that Hong Kong is part of China.

That's exactly true, HK is part of China and therefore wasn't listed seperately as the excluded country, because China is listed. As I said, I agree it should be taken off the pull down menu, as it's not a sovereign country and I will see if I can get this done. If not, I will add Hong Kong seperately on the excluded country list, even though it's not a country. But if that's what it takes to not confuse people, then that's what I'll do.

Regards

Ryan Hartley
Casino Manager - InterCasino

[chuchu59]

That's exactly true, HK is part of China and therefore wasn't listed seperately as the excluded country, because China is listed. As I said, I agree it should be taken off the pull down menu, as it's not a sovereign country and I will see if I can get this done. If not, I will add Hong Kong seperately on the excluded country list, even though it's not a country. But if that's what it takes to not confuse people, then that's what I'll do.

Regards

Ryan Hartley
Casino Manager - InterCasino

Thats pretty much a joke. You listed the 2 places separately and assumed that everybody would guess that one is included in the other. Come on,just admit you have failed to do the right thing instead of being adamant that there is no problem. Once you do,I will not insist on getting back the bonus from you. And please,other forum members,give your views on this. If people say that i should have known that the China stated at their website should have included Hong Kong though it was listed separately,thats ok with me.

[m249a]

Fellow members may wish to know that China regained sovereignty of Hong Kong in 1997 but a concept called "one country,two systems' is used. Hong Kong practises capitalism while China remains communist .

This is a tough one chuchu59. The one country 2 systems concept does not appear to allow for a distinction between sovereignty. Hong Kong is indeed China. Having seperate forms of govt and commerce doesn't mean you are a seperate nation. That said, since the casino somewhat failed to make those distinctions they could smooth things over with you a bit and give you a match play or a couple bucks of free chips for your time. Customer service is the heart of all business and pehraps instead of discussing national borders, gain a happy player who will most likely come back and play/lose more in the future.