Fortune Lounge Doubles Wagering Requirements

[Stanford]

It's not that they can't or that it is wrong to change terms. It is just not good faith to try to sneak them in and catch regular players unaware.

Fortune Lounge has without fanfare or notice doubled their wagering requirements. This has let some players in for a surprise on cashing out.
One had to go to the their WebSite's terms page to know and some that had played weekly (including VIP players) don't understand why FL didn't just highlight the change in their weekly bonus offer. Why hide it?

Wagering now requires players to wager their deposit once to receive the bonus and then wager the bonus and deposit 10 times instead of their normal 5 times. These are not 100% match bonus. Often they are only 10%. So for a $10 bonus for $100 deposit the player is looking at wagering $1,200.

However, there may be something of a positive nature. Fortune lounge is considering doing away with the carryover feature of their wagers. At 5X a minor irritation, carrying over after bust out is a major problem at 10X. I applaud FL for listening their players and considering doing away with this requirement.

Their statement and I assume forthcoming announcement can be found here:

You do not have permission to view link Log in or register now.

A good article from SpearMaster on this practice (10 Stupid Casino Tricks) can be found here:

You do not have permission to view link Log in or register now.

Stanford

 

[jpm]

I too just found this out and am NOT happy about it. I'd like to know if anyone knows exactly when this change was made? I got an email from them today telling me I needed to wager $4000 more for a lousy $50 bonus I got about a week ago, then referred me to the 10x wagering requirements page. Last I knew it was 5x for a purchase bonus, 8x for free money. I'm a gold VIP member and they didn't even have the courtesy to notify me about it and that is simply unacceptable. (I think I even lost that bonus and now they're pulling this carryover b.s., but I haven't confirmed that yet)

Wim, I know you usually monitor these threads and I'd like your comment on this please. Why didn't you notify ALL players of this? I would have expected that at the very least VIP players would be notified, but in all fairness, every player should have been told.

It's not that they can't or that it is wrong to change terms. It is just not good faith to try to sneak them in and catch regular players unaware.

Fortune Lounge has without fanfare or notice doubled their wagering requirements. This has let some players in for a surprise on cashing out.
One had to go to the their WebSite's terms page to know and some that had played weekly (including VIP players) don't understand why FL didn't just highlight the change in their weekly bonus offer. Why hide it?

Wagering now requires players to wager their deposit once to receive the bonus and then wager the bonus and deposit 10 times instead of their normal 5 times. These are not 100% match bonus. Often they are only 10%. So for a $10 bonus for $100 deposit the player is looking at wagering $1,200.

However, there may be something of a positive nature. Fortune lounge is considering doing away with the carryover feature of their wagers. At 5X a minor irritation, carrying over after bust out is a major problem at 10X. I applaud FL for listening their players and considering doing away with this requirement.

Their statement and I assume forthcoming announcement can be found here:

You do not have permission to view link Log in or register now.

A good article from SpearMaster on this practice (10 Stupid Casino Tricks) can be found here:

You do not have permission to view link Log in or register now.

Stanford

 

[GrandMaster]

It happened about two weeks ago. They certainly should have drawn players' attention to the change. At the same time they stopped sending the weekly match bonuses to me. Is this just me, or do other people have the same experience? Actually, I got one 10% match bonus but the new WR it is just not worth the trouble.

 

[hhcfreebie]

As far as I know, not all the FL casinos follow the same change. The new "improved WR policy" only applied to a few FL casinos.
Many FL cainos still have the old Terms and conditions on their website. (5xd+b, 8x free b).
I hope a FL representive can clarify the situation for us.

 

[jpm]

Thanks GrandMaster. I got a 10% match offer this past weekend for Platinum Play but wasn't really interested in it, since it was only 10%. There was NO mention in it of any new wagering requirements though, nor in the same offer a week earlier. I never applied for it, but I did get $10 in my PP account yesterday, apparently I played $100 there at some point over the weekend. I'm going to tell them to stuff the $10 though, its not worth $1100 in wagering to try to claim. Glad I haven't touched it yet!

It happened about two weeks ago. They certainly should have drawn players' attention to the change. At the same time they stopped sending the weekly match bonuses to me. Is this just me, or do other people have the same experience? Actually, I got one 10% match bonus but the new WR it is just not worth the trouble.

 

[Stanford]

I too just found this out and am NOT happy about it. I'd like to know if anyone knows exactly when this change was made?

Customer service told me that it was made Feb 11th. I can see how you would have missed it.

I do hope we at least get the wagering requirement canned. I would bust out at 5 times. I know I will bust out at 10 times. Most of the good ones don't enforce wagering requirements when you bust out.

Maybe when FL addresses this forum on not notifying players within the bonus slicitation emails (easy thing to do) he will address the decision on carryover. Otherwise, I won't be able to play any of the games like C.Stud, VP, Slots. It will be BJ at $2 - boring.

Stanford

 

[jpm]

Thanks hhc. That sounds even more stupid then if its only on certain casinos in the FL group. The link they sent me didn't specify any casino in particular, and just talked generically about the FL group, so I tend to think its all of them. I'm hoping Wim will clarify this for us ASAP since right now its not looking good.

 

[linda7]

Wim...please explain

Hi everyone,

I also play at FL casinos and would like to thank you for bringing the new WR's to my attention. JPM always warns about reading the T&C'c, however, since we all seem to be FL players for quite some time, I never thought to re-check the T&C's. I hope Wim comes on to explain why we were not told of this change that took place two weeks ago.

JPM, I had not seen any recent postings from you and was thinking of you last night. I was worried if you were ok. I am so glad that I read the FL thread and found you here safe and sound. (((hugs)))

 

[Stanford]

I hope Wim comes on to explain why we were not told of this change that took place two weeks ago.

Who is Wim. How long does it normally take for him to show up? Does someone have to notify him there is a thread.

Stanford

 

[kniepm]

FL has been sending me weekly bonus offer e-mails. The change I noticed from the e-mails was that they have all been 10% bonus and then entry in some drawing for prizes. I wouldn't have been aware of the increased playthrough requirements if I didn't read about it hear. Thanks for the heads up folks.

I never did very well with their bonus/playthrough structure in the past anyway. (Waiting until Monday to receive the bonus after 1x playtrough was too much temptation for me. I would often lose the entire deposit before receiving the bonus and then be left with a $20 - $40 bonus to play through.) Now I don't think I'll even consider any bonus of less than 75%.

OTOH, I have had pretty good luck playing European BJ, without the bonuses and the associated play requirements. It also seems their cash out have gotten quite a bit faster. I go my last cash-in from Royal Vegas in two business days. I'm waiting for $1000 from Platinum Play now, hope to see it in NETeller tomorrow.

 

[jpm]

Yeah, I noticed they were all 10% lately as well, but the FL cashins are handled very quickly. I consistently see them in neteller in 2 or 3 days (depending on the day I cashin). That is a big plus, but they may have offset it with this insane 10x w/r with holdover.

FL has been sending me weekly bonus offer e-mails. The change I noticed from the e-mails was that they have all been 10% bonus and then entry in some drawing for prizes. I wouldn't have been aware of the increased playthrough requirements if I didn't read about it hear. Thanks for the heads up folks.

I never did very well with their bonus/playthrough structure in the past anyway. (Waiting until Monday to receive the bonus after 1x playtrough was too much temptation for me. I would often lose the entire deposit before receiving the bonus and then be left with a $20 - $40 bonus to play through.) Now I don't think I'll even consider any bonus of less than 75%.

OTOH, I have had pretty good luck playing European BJ, without the bonuses and the associated play requirements. It also seems their cash out have gotten quite a bit faster. I go my last cash-in from Royal Vegas in two business days. I'm waiting for $1000 from Platinum Play now, hope to see it in NETeller tomorrow.

 

[jpm]

Hi Linda, thanks for the kind thoughts. I had to take a break for a while as home and work life got too crazy and was taking up all my time (and energy!). Nice to talk with you again.

Stanford, Wim is (or at least was as of December when I last spoke with him) the VP of Operations for Fortune Lounge. He usually monitors the message boards pretty closely and responds within a day or two if not sooner. I sent him a couple of private over the past week on different issues and haven't heard from him, so he may be on vacation or something right now.

Hi everyone,

I also play at FL casinos and would like to thank you for bringing the new WR's to my attention. JPM always warns about reading the T&C'c, however, since we all seem to be FL players for quite some time, I never thought to re-check the T&C's. I hope Wim comes on to explain why we were not told of this change that took place two weeks ago.

JPM, I had not seen any recent postings from you and was thinking of you last night. I was worried if you were ok. I am so glad that I read the FL thread and found you here safe and sound. (((hugs)))

 

[The Dude]

Hi Stanford,

And welcome to the forum!

You mentioned:

Who is Wim. How long does it normally take for him to show up? Does someone have to notify him there is a thread.

Like jpm mentioned, he is the VP of operations and a member of this board. He also receives copies of all posts here so he doesn't miss anything. I'm sure he'll be jumping in here in no time to answer your questions.

 

[Stanford]

Hi Stanford,

And welcome to the forum!

You mentioned:



Like jpm mentioned, he is the VP of operations and a member of this board. He also receives copies of all posts here so he doesn't miss anything. I'm sure he'll be jumping in here in no time to answer your questions.

Thank you Mr. Meister and jpm. I will be looking forward to the discussion.

Stanford

 

[fortunelounge]

jpm: After reading your post, I had the mailbox vpops@fortunelounge checked and due to some technicality I have not received mails in there for a while (and I thought it was because there were no issues...lol) My sincere apologies for this.

The wagering requirement change was implemented on 11 February and, although it is a big change, it is still in line with our competitors. We realise that we failed to comminicate this properly to our players and I can assure you that this will not happen again. It was really a bad oversight.

We are currently finalising certain issues with regards to the carry over situation and I am hoping to make a positive announcement in this forum before I go on leave Saturday.

My sincere apologies again.

VP Operations
Fortune Lounge Group

PS: I have arranged for a senior representative to monitor the forum and he will also be replying to mails received in the vpops mailbox while I am away.

 

[vickie40]

I'm trying to understand these changes. Is the rollover on the bonus in effect right now? I'm having a difficult time getting through to customer service.
I've always enjoyed the FL casinos and am saddened I wasn't notified of any changes.

Does anyone have a different number then 800-587-9036 (USA) for getting through to customer service?

Thanks in advance...
Victoria

 

[jpm]

Thanks Wim, I don't think there was anything too urgent that I'd sent to you. Probably the main thing was this wagering requirement change. If there's anything else, I'll resend it to you at that address.

I think it would be prudent of FL to send out an email to all of the players registered there informing them of this change so they are not caught off guard as the rest of us were. It will also give them the opportunity to opt out of a bonus, given this new rule, before they commit themselves to it as I apparently did at Vegas Villa, albeit unwittingly.

And please do let us know about the carry over situation as soon as you know something! Hope you have a safe trip.

 

[fortunelounge]

jpm: Thank you for the advice. You are right and I have taken the issue up with our marketing department.

I was hoping to post good news about the carry over issue before I go on vacation but, at the time of writing, we are still finalising and testing a process that will enable us to manage this automatically. As we handle a huge amount of cash-ins daily it is impossible for us to do this manually with each cash-in.

I have requested our senior representative, who will be monitoring the forum, to post the news as soon as we can safely do so.

Victoria: I have just checked the USA number again and it is operational. As we have been experiencing an increase in calls from players, we have increased our staff in the Call Center and you should find a drastic improvement in our response handling as soon as they are all operational.

VP Operations
Fortune Lounge

 

[Stanford]

I was hoping to post good news about the carry over issue before I go on vacation but, at the time of writing, we are still finalising and testing a process that will enable us to manage this automatically. As we handle a huge amount of cash-ins daily it is impossible for us to do this manually with each cash-in.

Just curious. If the player bust out, what is there to manage? Most microgaming casinos only check your wagering for the current bonus and don't go backwards. I guess if a player didn't bust out or cash out and then did a promotion the following week, someone would have to manually catch that. Is that the kind of thing? Anyway, I am surprised it is a difficult fix as it is somewhat the norm.

I have requested our senior representative, who will be monitoring the forum, to post the news as soon as we can safely do so.

Could you hazard a guess as when that might be? And could you perhaps just tell us what you are trying to do? I would love to see you go ahead and announce your proposed solution (even in general terms) with an implementation date to follow. Who knows - you might find our comments helpful and be able to tweak your software solution and make it better. Just my two cents.

Stanford.

 

[rj314]

Now I just found out that they no longer allow the double up feature in Video Poker to count toward your action! I love that double up feature. How can that not be action?

 

[sirius]

I didn't know they ever allowed this. If Wim is on leave, who answered the other thread today??

 

[jpm]

That was Chad (head of security) who was answering the threads for FL.

I don't know of ANY Microgaming casino that ever counted doubling up in VP to count towards wagering requirements. All of the Playtechs do though as far as I've found. Its easy to confirm this by checking your comp points before & after a double up.

I didn't know they ever allowed this. If Wim is on leave, who answered the other thread today??

 

[fortunelounge]

Hi All,

Regarding the changes to the carry over of wagering requirements. I will hopefully be making the announcement this week ( waiting for confirmation on certain test ) We have been trying to apply this manually in certain cases, and should have an automated solution this week. Everyone here will be the first to know

With regards to counting a double up on VP towards your wagering requirements. I am looking into that and will let you all know.

Regards,

Chad

 

[spearmaster]

To the best of my knowledge, no Microgaming operation has ever counted doubling up as part of the wager requirements - possibly because of the way in which the wager is recorded in Playcheck, or at least used to be (shows up as one bet and the net win/loss if I am not mistaken - haven't tried this in some time).

Barring that, however, I do not see why it shouldn't be counted - it is, after all, a wager of sorts.

 

[jpm]

You're exactly correct on both counts Spearmaster.

 

[GrandMaster]

To the best of my knowledge, no Microgaming operation has ever counted doubling up as part of the wager requirements - possibly because of the way in which the wager is recorded in Playcheck, or at least used to be (shows up as one bet and the net win/loss if I am not mistaken - haven't tried this in some time).

Barring that, however, I do not see why it shouldn't be counted - it is, after all, a wager of sorts.

Doubling up is a bet with 0 house edge, giving comp points for it is very generous of Playtech since then it becomes a bet with a small positive expectation for the player. Aggressive doubling up can reduce the house edge on Jacks or Better from 0.46% to about 0.1%, at the expense of vastly increased volatility. Even if you double up you are only risking your original bet as "real" money. An analogous situation is if you go to a brick and mortar casino, buy in for $100, turn it into $1000 and start betting black chips, you will still be rated on the basis of your $100 buy-in.

 

[kniepm]

I like playing FL casinos. Have found them to be fair and recently, relatively quick paying. But with their miniscule bonuses (I received e-mails today offering $14 for $140 deposit - yeah, I'll bite on that), and increased WR's, this is definitely a group where claiming a bonus is more of a liability than a benefit.

Even though I have been staying away from their deposit bonuses, I have been lured in by their drawings for DVD players, Hawaiian vacations and such.

PS is there a spell check feature for posted messages here?

 

[jpm]

And I usually only double up on 2 or 3 coin payout wins (10/15 coin really, since I'm betting full). I imagine that cuts into the house edge even more.

Doubling up is a bet with 0 house edge, giving comp points for it is very generous of Playtech since then it becomes a bet with a small positive expectation for the player. Aggressive doubling up can reduce the house edge on Jacks or Better from 0.46% to about 0.1%, at the expense of vastly increased volatility. Even if you double up you are only risking your original bet as "real" money. An analogous situation is if you go to a brick and mortar casino, buy in for $100, turn it into $1000 and start betting black chips, you will still be rated on the basis of your $100 buy-in.

 

[The Dude]

PS is there a spell check feature for posted messages here?

Nope, for a couple of reasons. In the past, there have been forum members who tried to use different email accounts to open more than one account here, acting as shills or what-not. There have been several instances when they blew their cover by misspelling the same words, etc. So the lack of a spell check was a tool for me

I also taught English comp. a few years back, and I was a firm believer in opening up a dictionary to check spelling, whatever. Auto spellers IMO are unnecessary crutches.

But if it bugs enough people, I'll install one.

 

[kniepm]

An analogous situation is if you go to a brick and mortar casino, buy in for $100, turn it into $1000 and start betting black chips, you will still be rated on the basis of your $100 buy-in.

Off topic, but: B&M casinos rate your play based on a formule that determines your expected losses based on the size of your wagers and the time you stay at the table. You won't be fooling the pit boss by buying for $5,000 and then playing only $5 bets. Whether you win and play with "their money" or lose and play with "your money," its all rated the same.

 

[fortunelounge]

Hi All,

As of today 08 March 2004 - Fortune Lounge will no longer be carrying over wagering requirements from one bonus to the next if a player reaches a 0 balance within the time frame of the two bonuses being added.

Regards,

Chad

 

[jpm]

This is great news Chad! Thanks for updating us. I think maybe you should announce that in a thread of its own here as well. People may miss it in this one.

I'm very glad they did away with this silly rule. I assume the wagering requirements remain at 10x?

Hi All,

As of today 08 March 2004 - Fortune Lounge will no longer be carrying over wagering requirements from one bonus to the next if a player reaches a 0 balance within the time frame of the two bonuses being added.

Regards,

Chad

 

[Stanford]

Hi All,

As of today 08 March 2004 - Fortune Lounge will no longer be carrying over wagering requirements from one bonus to the next if a player reaches a 0 balance within the time frame of the two bonuses being added.

Regards,

Chad

Hi Chad,

What happens with odd cents? I have shot craps on some of my no bonus play sessions and end up with odd cents. There isn't anyway to get rid of them. So what happens when you get below a quarter but not to zero?

Stanford

 

[jpm]

Good question Stanford. I had that problem at one point too, and I forget how I got rid of them. Every time I tried to do a withdrawl with those extra cents thrown in, they'd always put them back in my account and process the rest of the cashin! LOL. It was like trying to get rid of a bad penny, I just couldn't do it! Maybe you can build it up to a multiple of 5c and play thunderstruck till its gone.

Either that or FL can do what a number of other casinos do. If you are below $1, they consider that to be as good as 0.

 

[fortunelounge]

Hi All,

We do consider cents that are unable to be wagered on any game, as good as a zero balance. So , if you have 20c in your account and you are unable to wager this on any of the games, we will count that as a zero balance.

Hope this helps.

Regards,

Chad

 

[Stanford]

Hi All,

We do consider cents that are unable to be wagered on any game, as good as a zero balance. So , if you have 20c in your account and you are unable to wager this on any of the games, we will count that as a zero balance.

Hope this helps.

Regards,

Chad

Chad,

Thank you so much for your help. I think you process for other casinos as well and they use to piggy back your terms. Will this policy be the same at those casinos like Desert Dollar and Havana?

Thank you,
Stanford

 

[love2vegas]

WARNING- BE VERY CAREFUL WHEN PLAYING ANY FORTUNE LOUNGE CASINOS.
Recently, I recieved 2 seperate emails advising that VEGAS PALMS was running a special MARCH promotion- 300% bonus- to introduce their new VIPER SOFTWARE. You had to deposit $150 to be eligible. There was a link to their website, which stated the smae thing. NOWHERE (& I MEAN NOWHERE) did it state that this was a new player bonus. I clicked the terms & conditions & it listed a variety of promotion schedules. If you clicked the link which said "MARCH MADNESS PROMO" it only went to download. Still leary, I deposited the $150, hoping to receive the bonus. NOTHING. Hoping to be careful & because this group has used the trick of waiting several days to give you any bonus in the past, I sent an email- asking the WR terms and when I could expect the bonus... NO REPLY.

They have no live chat, & I don't like to call since customer service can say most anything & there will be no record. SO, I played some & sent yet another email. NOTHING.

In fact, I have now sent several emails & nothing- not even a form letter reply.
Brian signed up and clicked on a link which stated that the new player bonue had to be wagered 20X. He doesn't think I have any case, beacuse this link was somewhere on the site.

My belief is that all promotions should list the terms- new player, returning player, etc. This one, especially, since it was billed as introducing the new software. In additon- would an email hurt these people? I do like bonuses & had several offers for bonuses from 25% to 100% & higher. Certainly, I wouldn't have played this group for no bonus.

They have been put into my "never again" list. Hopefully, they will screw enough people with their tricky terms and increased wagering, delayed bonuses, etc. so that others will join me in this one.

 

[DealerBusts]

love2vegas, this does seem to happen quite frequently although most of the time you can tell that its a signup bonus for new players. Bonuses for existing players almost always have a link telling you the terms for the bonus. I usually email them if I'm not sure, although it has only happened a couple of times with RTG casinos. A little look on the site will usually give you a clue if the signup bonus advertised is the same as the email you received.

 

[GrandMaster]

WARNING- BE VERY CAREFUL WHEN PLAYING ANY FORTUNE LOUNGE CASINOS.

The FL group went downhill very quickly in the past month about the same time it changed the wagering requirements.

Here is my latest experience. I got two e-mails offering me a $10 bonus if I upgrade to the Viper version of Vegas Palms, someone even called me on the phone with this bonus offer. The e-mails said that the bonus would be credited within 3 hours of upgrading and making a purchase. I upgraded and made a purchase as required, then sent an e-mail. Next morning, no reply, no bonus. Another e-mail, no reply, no bonus. Third e-mail, no reply, no bonus. In the end I called the customer service on the phone and they credited my account instantly, but this is not the level of customer service I am used. This group used to provide excellent customer service, they would answer e-mails promptly.

 

[love2vegas]

love2vegas, this does seem to happen quite frequently although most of the time you can tell that its a signup bonus for new players. Bonuses for existing players almost always have a link telling you the terms for the bonus. I usually email them if I'm not sure, although it has only happened a couple of times with RTG casinos. A little look on the site will usually give you a clue if the signup bonus advertised is the same as the email you received.

Yeah, you're right. I did look on the site & I had a suspicion that it could be a new player bonus, but when it said that it was to introduce the new software & NOT A MENTION of it being for new players- guess I wanted the 300% offer too bad. PLUS, my point is that I emailed support to request clarification- but as GrandMaster has written- I guess they don't believe in bothering to reply to emails. I usually try to check the terrms, but I since this was a special "March madness" bonus (which has since been removed) I couldn't find anything which definitely said it this bonus was only for new players. BUYER BEWARE WITH THE FL GROUP!!!

 

[Stanford]

The FL group went downhill very quickly in the past month about the same time it changed the wagering requirements.

I hope they return to form very quickly. They were and hope will continue to be a cream of the crop organazation. Certain well know gamlbiling sites only advertise for three - one of which is a FL casino.

FL, can you confirm that your new policy is effective for all the properties you manage - like Vegas Towers, Havana, and Desert Dollar.

Thank you,
Stanford

 

[fortunelounge]

Hi Stanford

This policy will be the same for all the brands we process for.

Regards,

Chad

 

[The Dude]

In fact, I have now sent several emails & nothing- not even a form letter reply.
Brian signed up and clicked on a link which stated that the new player bonue had to be wagered 20X. He doesn't think I have any case, beacuse this link was somewhere on the site.

love2vegas - you are almost getting out of line here. The link for the T&Cs of this promo was in their T&Cs under "First Time Sign-Up Bonus" Outdated URL (Invalid)

I was not yet a member of Vegas Palms and I signed up - and I received the bonus within 24 hours. If you failed to read their T&Cs - then there is no excuse for you to complain.

Stating that they have no support is false. Check your email spam filters just in case you are blocking their mails (it's happened to me before). Vegas Palms does not have a chat room ste up, but they have toll free numbers :
USA: 1-800-587-9036
United Kingdom: 0-800-056-9578

And being the seasoned gambler that you are, you would have known that Platinum Play is within the same casino group as Vegas Palms. You spoke with their customer service people via their chat about the same time you downloaded Vegas Palms software. Why didn't you ask them about not finding Vegas Palms T&Cs?

What it looks like to me is that you tried to take advantage of a bonus offer (which was a good one I'd have to admit) - hoping that it applied to you in your case. You didn't read the T&Cs and just because you couldn't find them didn't mean they weren't there.

Perhaps you celebrating your birthday a little early? (by the way, Happy Birthday).

So maybe Vegas Palms can make their T&Cs more obvious - popping up in your face so that future players will have no problem finding them. Maybe this is the solution. The solution is not complaining about not finding them, because they were there.

 

[fortunelounge]

Hi love2vegas,

You constantly make mention of e-mailing our support team to obtain clarity on the terms applicable to the 300% signup offer on Vegas Palms. You also make mention that the reason you kept on e-mailing was because Vegas Palms does not offer live chat. What you have neglected to comment on is the fact that you did indeed have contact with us and this was by means of 'Live chat'( you used the platinum play chat to enquire about the 300% VP offer). I sent the details of the chat session to Bryan last week after I received notification of this complaint, and in the chat session you make no mention of 'is this offer for new players only?'. The only question you asked us was ' what games are excluded from the wagering requirements?'. I have record of this chat session and can send it to you if you cannot remember the conversation.

With regards to us not displaying this offer as being an offer for new players only, the details pertaining to this offer were clearly visible on our website ( this offer is for first time real players on the Vegas Palms casino )

Regards,

Chad

 

[The Dude]

Sorry love2vegas - got you confused with love2win. This person's birthday was yesterday

 

[love2vegas]

Vegas Palms -fortune Lounge

CASINOMEISTER-

1.) My point about the offer was, and remains now, that NOWHERE ON THE EMAIL & NOWHERE ON THE LINKED PAGE OF THE WEBSITE did this state that it was a bonus for NEW PLAYERS ONLY. What it did state was that it was a MARCH MADNESS promotion & a limited time offer to introduce their new software.
Would it be unheard of that such an offer would be made to existing players as well as new players?????????????????? .

2.) You use the following link:
________________________________________________________________
Outdated URL (Invalid)
________________________________________________________________
Click onto this link & you'll find a page with BOTH NEW & EXISTING PLAYER BONUSES. As an existing player, you click onto this & there are three more possibilities: $50 promo (by invitation) - 50%/100%/200% bonuses- weekly purchase bonus. So, a special bonus, sent by email may possibly come under different catagories.

3.) Then you say:
_______________________________________________________________
So maybe Vegas Palms can make their T&Cs more obvious - popping up in your face so that future players will have no problem finding them. Maybe this is the solution. The solution is not complaining about not finding them, because they were there.
_______________________________________________________________

I assume the "popping up in your face" was meant to be an absurd statement.
BUT, would it be difficult to put a little disclaimer- even in small print- or even the famous (*) and small print?? Most reputable casinos (& even some not so reputable) not only mention if it is a new player bonus, but even put the wagering requirements for special offers, so there is no mistake with their existing customers (or in my case- past existing customer)


CHAD- I would really appreciate a copy of the chat session.

YOU WROTE:

______________________________________________________________
You constantly make mention of e-mailing our support team to obtain clarity on the terms applicable to the 300% signup offer on Vegas Palms. You also make mention that the reason you kept on e-mailing was because Vegas Palms does not offer live chat.What you have neglected to comment on is the fact that you did indeed have contact with us and this was by means of 'Live chat'...
________________________________________________________________

AND what you NEGLECT to mention or address- is that NONE OF MY EMAILS WERE ANSWERED- NOT TO THIS DAY. I do have copies of these emails. (AND no, Bryan, I do not have them filtered out, as their special offers have always come through.)

CHAD- You also try to imply that the following was clearly posted on your website (as if it accompanied your offer) this offer is for first time real players on the Vegas Palms casino )

I challenge you to post the EXACT page as you previously had it displayed on the website. I checked it several times & this statement was not on the referring page. If it had been, would there have been confusion?????????????

Finally, Bryan, you write:

_________________________________________________________________
love2vegas - you are almost getting out of line here.
_________________________________________________________________

About what? Is it wrong to post complaints? Is it out of line to expect a casino group to be upfront with their offers? Or, if you would prefer not to have someone tell their experiences and warn others- let me know & I'm gone.

 

[The Dude]

CASINOMEISTER-

1.) My point about the offer was, and remains now, that NOWHERE ON THE EMAIL & NOWHERE ON THE LINKED PAGE OF THE WEBSITE did this state that it was a bonus for NEW PLAYERS ONLY. What it did state was that it was a MARCH MADNESS promotion & a limited time offer to introduce their new software.
Would it be unheard of that such an offer would be made to existing players as well as new players??????????????????

As I explained earlier, it was clearly there. I've attached a screenshot of the promo pop-up that I sent to you last week. I personally participated in the promo. I had no problem understanding that it was for first time players.

2.) You use the following link:
________________________________________________________________
Outdated URL (Invalid)
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Click onto this link & you'll find a page with BOTH NEW & EXISTING PLAYER BONUSES. As an existing player, you click onto this & there are three more possibilities: $50 promo (by invitation) - 50%/100%/200% bonuses- weekly purchase bonus. So, a special bonus, sent by email may possibly come under different catagories.

If you go to this URL, you will note that there is a link First Time Sign-Up Bonus. During the promotion, if you were to click on that link you would have seen a pop-up ad (the same one I have posted here)

3.) Then you say:
_______________________________________________________________
So maybe Vegas Palms can make their T&Cs more obvious - popping up in your face so that future players will have no problem finding them. Maybe this is the solution. The solution is not complaining about not finding them, because they were there.
_______________________________________________________________

I assume the "popping up in your face" was meant to be an absurd statement.
BUT, would it be difficult to put a little disclaimer- even in small print- or even the famous (*) and small print?? Most reputable casinos (& even some not so reputable) not only mention if it is a new player bonus, but even put the wagering requirements for special offers, so there is no mistake with their existing customers (or in my case- past existing customer)

Maybe you need glasses, but it was clearly there.

CHAD- I would really appreciate a copy of the chat session.

YOU WROTE:

______________________________________________________________
You constantly make mention of e-mailing our support team to obtain clarity on the terms applicable to the 300% signup offer on Vegas Palms. You also make mention that the reason you kept on e-mailing was because Vegas Palms does not offer live chat.What you have neglected to comment on is the fact that you did indeed have contact with us and this was by means of 'Live chat'...
________________________________________________________________

AND what you NEGLECT to mention or address- is that NONE OF MY EMAILS WERE ANSWERED- NOT TO THIS DAY. I do have copies of these emails. (AND no, Bryan, I do not have them filtered out, as their special offers have always come through.)

I'm sure Chad would be happy to post the chat session. But this is obviously a waste of bandwidth.

CHAD- You also try to imply that the following was clearly posted on your website (as if it accompanied your offer) this offer is for first time real players on the Vegas Palms casino )

I challenge you to post the EXACT page as you previously had it displayed on the website. I checked it several times & this statement was not on the referring page. If it had been, would there have been confusion?????????????

Dude, you were the only person who was confused. You probably got a bunch of bonus terms confused with each other. It happens to the best of us.

Finally, Bryan, you write:

_________________________________________________________________
love2vegas - you are almost getting out of line here.
_________________________________________________________________

About what? Is it wrong to post complaints? Is it out of line to expect a casino group to be upfront with their offers? Or, if you would prefer not to have someone tell their experiences and warn others- let me know & I'm gone.

I don't mind people complaining, but if you are willing to make this a public spectacle when you are clearly mistaken - you ARE getting out of line. You wasted my time with your "pitch a bitch", you're wasting my time answering your bogus claims in the forum. And it's all because you didn't get some fucking bonus you didn't deserve.

I have a lot of players who are relying on me to get LEGITIMATE claims resolved. I have people screwed out of four and five figure sums right now, waiting for me to help them out. Why?? Because they have no one else to turn to.

And I can't get to them all. Why? Because of stupid shit like this!

If you want to continue this mindless pursuit, take it somewhere else. I'm not wasting any more time with this. Sorry.

 

[love2vegas]

As I explained earlier, it was clearly there. I've attached a screenshot of the promo pop-up that I sent to you last week. I personally participated in the promo. I had no problem understanding that it was for first time players.

WELL, I think you hit on something, probably by mistake, which would explain a lot. You mention the promo pop-up. I have a pop swatter that kills all pop-ups. So, I will take the responsibility. Perhaps, just perhaps, the casino might take note that many people do have pop swatters now and put the disclaimer next to the promo- next time. Believe me, I don't care to have anything from this, except a valuable lesson.

I will also agree with you that I probably was confused. And I also previously admitted that I shouldn't have played until I knew the terms. (I am still waiting for an email reply to any of my emails though.)

_______________________________________________
CASINOMEISTERS WORDS:
I don't mind people complaining, but if you are willing to make this a public spectacle when you are clearly mistaken - you ARE getting out of line. You wasted my time with your "pitch a bitch", you're wasting my time answering your bogus claims in the forum. And it's all because you didn't get some fucking bonus you didn't deserve.

I have a lot of players who are relying on me to get LEGITIMATE claims resolved. I have people screwed out of four and five figure sums right now, waiting for me to help them out. Why?? Because they have no one else to turn to.

And I can't get to them all. Why? Because of stupid shit like this!

________________________________________________
1.) I apologize if I wasted your time. It truly was confusing to me and, as you have previously mentioned, I am an experienced player.
2.) I don't "fucking" deserve to be responded to in that way, either- "player advocate".
3.) Sometimes, the smaller claims that get by then result in the larger rip-offs as you mention. Perhaps, you should limit your valuable help to only those people who have 4 or 5 figure casino rip-offs and say to hell with the rest of the people.
4.) No more time will be wasted from here. This will be my final post. Have a good life.

 

[Dirk Diggler]

Hi All - I'd just like to add my recent experience into the changes that are going on at FL.

I am a VIP at FL and have gambled over $480,000 there in the past year. After reading their posts here about wagering requirements no longer carrying over I obviously allowed for this when playing there.

I recently made a cashin at two of their casino's after depositing several hundred dollars into them both (no bonus given), after previously wiping out on bonuses in the past. Low and behold this morning I received emails telling me I had had bonuses removed from my cashins for not meeting wagering requirements

Finally after me having to send them FOUR emails (they disputed that my balance had ever reached zero, so in the end I had to copy and paste Playcheck history before they believed me) they have finally forwarded a request through to their ecash department to find a reason.

I really can't believe this is how they would treat a VIP (Platinum Level for that matter) who has played there as much as me - it will certainly effect my future playing. It even infuriated me enough to open up a new email account just so I could join here (my main one is with yahoo which isn't accepted here) and post my experience

 

[Stanford]

Finally after me having to send them FOUR emails (they disputed that my balance had ever reached zero, so in the end I had to copy and paste Playcheck history before they believed me) they have finally forwarded a request through to their ecash department to find a reason.

It is odd. I am having trouble getting them to tell me which games takes odd cents so I can remove them. I know about the Thunder something multiline. Not sure of any others.

Stanford