CD poker, the worst I ever seen

[The Watchdog]

Ok, you can check my post in the other forum..

Now this is a complain.

After being offered $30 free at cdpoker.com through Joyland Casino, the worst happen.

The software through that link frozed my computer and gave all sort of problems. After 3 times, I went directly to CD Poker, contacted, Amber and Emma gave me such a hard time, that they even blocked my chat after ignoring me for 2 hours.

Then, they told me to send an email to Rachel, which i did.. she replied as follows.

Dear Ernesto,

Hope all is well.

First I would like to welcome you to CDPoker.

I would just like to clarify that in order to enjoy this amazing bonus
you
need to register your credit card information or an alternative payment
method.

Furthermore, if you can provide me with some information about the
problems
you are going threw as a result of the downloading, I will be more than
happy to have our technical department look into it.

I hope to see you playing at our tables real soon!
Please don't hesitate to contact me or the 24/7 support team with any
query.

Best regards

Rachel
Support manager
(email deleted)

(url deleted)

Then, today in the morning my chat was back, got ignored by Neal and Melissa... Then John finally talked to me... he seemed nice.. just look what he told me..

after talking with him, he practically closed me up, and told me:

I hope you´ll get the money, good luck .. smile included..

I have requested them to send me copies of the chats since playtech software won´t allow you to copy the chats.

I will be giving them something to work with...

edit --> Last warning, Watchdog - please do not make your links live in your posts unless absolutely necessary. Type the names of the sites, without .com or .net or whatever, and also without the www. Thanks.

[Pinababy69]

Originally Posted by The Watchdog

Joyland Casino,

For someone who professes to be a "Watchdog", you're not too well informed. Sorry, not trying to be rude, but a simple search of Joyland Casino on this site should tell you everything you need to know. Furthermore, Trezz started a thread here about a month (?) or so ago regarding CD Poker. Pretty enlightening, and worth a read as well. I really don't think your "complaint" is going to taken too seriously. JMO.

[The Watchdog]

I do know about joyland...

I had no I idea that CD poker was operated by joylandcasino.com... It will make a lot of sense..

Honestly, their service is awful...I have sent my complain to playtech.

Playtech is really a good software.. too bad they don't look into their casinos who are giving them a bad reputation...

I will wait to see what playtech tells me from my complain..

In the mean time, I invite you to go to Joyland Casino, look for the $30 free at cdpoker and enjoy 3 hours of pure stomach aches with their service...

Let me know if you get the "fraud" thing in your account, some others have gotten that crap.

[liquidsoap]

CD poker is the best of the playtech poker sites
Thats why I do not play at playtech any more!!!!

[The Watchdog]

Nice comment liquidsoap...

Only a couple of words were needed to provide tons of information...

[The Watchdog]

Pinababy, could you please lead me to that complaint?

I couldn't find it anywhere.

thanks

[Pinababy69]

http://www.casinomeister.com/forums/...poker-com.html

The issue was pertaining to PokerInside and their affiliation with CDPoker.

[The Watchdog]

My experience was real bad,

Rachel, one of the managers is real nice though... She seems to be a good and conscient manager.

I would like to have read that thread before...

thanks

[nektar4d]

Originally Posted by The Watchdog

I have requested them to send me copies of the chats since playtech software won´t allow you to copy the chats.

In the previous version of Playtech, the chats from inside the casino software were automatically kept into a log file that you could found in the directory of the casino software.
Of course most people didn't know that but for the players who knew that, it was a great tool against "unpleasant" situation.
In the new versions this file has disappeared. Very strange.
If somebody has contacts to playtech, pass the request to include again this function. If Playtech is interested for players, that could only help.

[kassiap]

most people who are avid online poker players already know the deal with cdpoker and others on the same network like fair poker etc etc they are a bunch of b.s rip off scam artists