Mummy's Gold $500 free play deal problem

**A23456789TJQK** · 2nd May 2006, 05:17 AM

I turned my free play $500 into $700 something
But when i try to redeem it , it says i could only transfer $153 instead of the maximum $200.
I tried to contact support (the reps were BUYI and SAM), they respectively made me wait 30 mins and then gave me a totally irrelevant answer and then cut me off. I tried to connect again they just simply ignored me. Good gods! I am so mad now its not about you being not able to help me out in which case I'd try email or phone, but had me wait 30 mins and then cut me off twice and ignore me? What kind of sh*t service is this? And it is accredited here.

My account now stands at $25 (my own deposit)+ $153= $178 and I have not wagered anything since.
I'd never had deposited $25 had I knew they were gonna renege on their terms.

**chuchu59** · 2nd May 2006, 05:36 AM

Is this a complaint? If so, please PM the forum rep or Pitch a Bitch to Bryan.

Meanwhile, just because something goes wrong or you have encountered poor service does not necessitate you to state that it's an accredited casino. They were accredited because they met some rigid standards and some homework done by Bryan ,including meeting with the operators concerned. When unpleasant things occur, I dont think the casinomeister could have prevented them but I am sure he will double his efforts into rectifying things because he recommended them but please dont things out of perspective by highlighting that they are 'accredited casinos' as if anybody is guilty of recommending them to you. By the way, you won eveything with free money, didnt you?

**A23456789TJQK** · 2nd May 2006, 06:08 AM

everything i stated is a fact = 100% true
i have not made anything up

read my post carefully or at least you should get yourself familiar with the terms of offers like this before you come here and comment and do those butt kissing - a player has to make a deposit before those funds are transfered, and in fact those funds are subject to a 30X WR on slots.

the only contact available here is the affiliate manager, not the casino manager or casino rep, and afterall i am not asking for any help from anybody, I come here to state my true experience

Had the trouble been a genuine, honest mistake by the casino of course I can live with it, but these casino reps are INTENTIONALLY cutting off during live chats. They have wasted much of my time when I could have enjoyed myself. This is inexcusable.

if a forum as big as this can't live with player's posting their true, own frustrating experience and are only allowed to come here worship CM, then fine! Bye!

**soflat** · 2nd May 2006, 06:24 AM

I don't think he was butt kissing, but rather trying to help you get it resolved. Contacting the rep is probably the simplest way to get the monetary portion of your complaint addressed.

As for the rudeness you encountered at the casino - being rude to a forum member won't solve that.

**Pinababy69** · 2nd May 2006, 06:36 AM

AKQ.........etc. Mummy's Gold is now a part of the Palace Group of casinos. And they do indeed have a rep here. His name is Darran, and I believe he's the CS Manager, might be wrong on that though. In any event, he has always been very helpful, and it's certainly worth sending him a PM to see if he can resolve this for you. And yeah....can't we all just get along?

Here's a link to his profile, just click on it, then click on the link to send him a private message.

http://www.casinomeister.com/forums/...ace-group.html

**suzecat** · 2nd May 2006, 07:01 AM

Originally Posted by Pinababy69

AKQ.........etc. Mummy's Gold is now a part of the Palace Group of casinos. And they do indeed have a rep here. His name is Darran, and I believe he's the CS Manager, might be wrong on that though. In any event, he has always been very helpful, and it's certainly worth sending him a PM to see if he can resolve this for you. And yeah....can't we all just get along?

Here's a link to his profile, just click on it, then click on the link to send him a private message.

http://www.casinomeister.com/forums/...ace-group.html

Great advice Pina! If the player was equally rude to the CS folks, then their abrupt end of chat and subsequently ignoring this player is understandable IMO. Let's hope AKQ (for his/her sake) is more tactful in the future.

**A23456789TJQK** · 2nd May 2006, 07:11 AM

Originally Posted by suzecat

If the player was equally rude to the CS folks, then their abrupt end of chat and subsequently ignoring this player is understandable IMO. Let's hope AKQ (for his/her sake) is more tactful in the future.

Sorry but what the heck are you people thinking?
How come when a legit player posts a bad experience there is an immediate presumption that the player must have done something wrong and deserves to be treated bad.
On what qualification did you base your telling me to "be more tactful in the future"?? Did you ever waited 10 minutes everytime to get a 'yes', 'here', 'please wait a minute' response and then in the end he writes you a totally irrelevant cut and pasted canned message and then cut you off? Must a player go through all this and obliged to come to CM and PM some manager to get what he bargained for? Did you know exactly what happen? If you don't then I think it'd be fair if I ask you to take it back what you just said.

**A23456789TJQK** · 2nd May 2006, 07:16 AM

To all of you
A player only gets to sign up at a casino once in their life. It doesn't matter to me how it treats others and get its credits. All that matters to me is that I took time to sign up, gave them all my info and even made a deposit but ended up being treated like a piece of sh*t. I think I am entitled to comment on it don't you think?

**jetset** · 2nd May 2006, 08:09 AM

Of course you are...and you make some good points about the importance of efficient and courteous customer service.

But do you really need to be so aggressive? Perhaps once you have cooled down you'll understand that other posters here are not opposing you so much as offering good advice.

I think ChuChu59 and Pinababy69 in particular made valid comment and offered useful information.

**Pinababy69** · 2nd May 2006, 08:34 AM

Originally Posted by A23456789TJQK

Must a player go through all this and obliged to come to CM and PM some manager to get what he bargained for?

I wasn't trying to judge or chastise you A234.....simply trying to offer advice. Should you have to come here and PM a rep to solve a problem? In an ideal world no, but things don't always run smooth. I was simply trying to point out that if your main objective was resolving your situation, there was an avenue open to you. Some days you just can't win.