Mummy's Gold $500 free play deal problem

[spearmaster]

Ok everyone settle down... thanks

A-K - everyone's trying to help. No one is trying to stir the pot (at least I don't think so). You have a right to come in here and complain if you like, but please try to do it in a calm manner. Frustrations should be taken out elsewhere... like the wall, or the monitor... or even the phone... try to keep it to a minimum in here

[chuchu59]

Originally Posted by A23456789TJQK

Sorry but what the heck are you people thinking?
How come when a legit player posts a bad experience there is an immediate presumption that the player must have done something wrong and deserves to be treated bad.
On what qualification did you base your telling me to "be more tactful in the future"?? Did you ever waited 10 minutes everytime to get a 'yes', 'here', 'please wait a minute' response and then in the end he writes you a totally irrelevant cut and pasted canned message and then cut you off? Must a player go through all this and obliged to come to CM and PM some manager to get what he bargained for? Did you know exactly what happen? If you don't then I think it'd be fair if I ask you to take it back what you just said.

OK. I will tell you of my experience with Jackpots in a Flash which should be using the same CS as Mummy's Gold. There was a certain amount I couldnt cash out and in my live session with the CS rep nothing was resolved as the rep simply couldnt understand my viewpoint. So I had to call it quits and didnt have a dime of my money at that point. Nevertheless, the CS rep was always courteous although we disagreed on several points. After a period of time, I came to this site and got acquainted to Chatmaster, who was the group's poker site rep. He had a look into this for me and I got my money back. There were no hard feelings all the way. It's only that there was something that the CS rep in question probably didnt agree with me on.

I would say it would be best to try to get an amicable solution especially with a group I consider to be quite good.

BTW, I dont take too kindly to your comment about me butt-kissing. Please refrain from using such terms.

[suzecat]

AQK I will be the first to admit that this is a tough crowd. And I will also have to admit that I would suck at being a diplomat. Having shared these admissions, let me also share the benefit of my vast years of living (YEAH RIGHT!).

IF you have an attitude that you are right and are therefore entitled to 5star treatment, you may find other humans who will challenge you, just because they can. There are few goals that do not benefit from a softer approach.

[Palace Group]

Hi all,

I only picked up this thread now.
As you know you can PM me anytime and I'll see what went on.

I assure you Sam and Buyi would never cut chats. (They know what would happen )

The live chat does time out and we are working on it to try and resolve this problem.

Give me a chance to look into your case A23456789TJQK and let's see what happened.

Kind regards,

The Palace Group

[Casinomeister]

I can't believe this has been lingering here since yesterday and the OP never bothered to PM the Casino rep. Dammit, read the damn rules:
http://www.casinomeister.com/forums/forum_rules.php

2. Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.
http://www.casinomeister.com/forums/showgroups.php

These rules are posted for a reason - so you abide by them!

I don't mean to come across like a dickhead, but I'm having a Drill Sergeant flashback right now. Do some pushups!

If members repeat this mistake, I'll disable their ability to post in the complaints section.

I hope I've made myself clear. Thank you.

[Casinomeister]

Originally Posted by A23456789TJQK

...if a forum as big as this can't live with player's posting their true, own frustrating experience and are only allowed to come here worship CM, then fine! Bye!

No one has come here to worship me, and you better check that attitude at the door before you find yourself out on the sidewalk staring up at the stars.

I expect members in this forum to respect one another. If you have a problem with anyone, take it outside - I don't want to hear about it.

I also expect members to have the occasional problem - but when they do, they need to conduct themselves in a professional and proactive manner. Don't come bitching and moaning and not do anything about it. It's careless and irresponsible.

Please let me know if you have a problem with this. Thank you.

Admin note: renamed the thread removing the emotionalism

[Pinababy69]

No problem here. I provided the link in my first post in this thread to the rep. All the OP had to do was click on it, guess he didn't bother.

[vinylweatherman]

I suspect this might be an error in the software used in the free $500 portal in calculating the winnings. I have noticed similar discrepancies between my own Excel spreadsheet and CS calculations of wagering. I have had large differences, and in BOTH directions, so it is at least a "fair" error

Doubling is not recorded as a separate wager, it is part of the evaluation of the original bet. An error may be occurring with the addition of the doubled portion of a win to the total balance which might explain the other thread where players were doubling up and not having the whole gain included in the eligible transfer.
I have yet to try one of these offers, for which I will need more hard drive capacity, although I can now play on my "away" PC (at Mum's house) through Broadband (we have come to an understanding, I pay 10 months worth).
I have selected Casino Classic as the sacrificial test bed for my first trial, mainly so that I can mildly irritate "Emma" by wagering 1c every couple of weeks or so just so they can't shut down the accounts - I should also warn "Emma" that "the horse has bolted" into my Aztec Riches account, so locking the bonus stable door won't help now

[The Watchdog]

I had all the same experiences with this casino..

I made a $1700 profit, at no place on the conditions and terms they said only $200 can be used... Anyways, the software states make a $25 deposit. Today I received a call from them telling me is $50..

Plus a ridicoulus requirement for withdrawing 30 times, and some games only give you like 50% requirement others 25% .. this site just sucks..

I never had such an awful experience in my life.

It happened to me, that my chats were ignored. Howcome ecogra endorses this casino??

Lucky me I didn't deposited... they are a total rip off.

[The Watchdog]

I complained also ..

Casinomeister, I hope you understand how annoying the experience at this casino was.

I invite you to go ahead and check everything Brian. I've been following your work for a while and I know you will find lots of things not being done right by them.

I will stick to the rules from now on. In fact, I made my complain to ecogra through your site since it says that if the casino is endorsed by ecogra to clike on a link you provide.

With all due respect, I like better how you work than ecogra. I really don't trust them much. Is like the situation mentioned on a forum about the KGC.. they seem to do nothing about solving problems

thanks and once again accept my apology

the Watchdog